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help desk remote resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure IT Support Specialist position. Ready to help team achieve company goals. Astute Tier 1 position; with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Software and Software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • Result-driven
  • Time Management
  • Integrity
  • Superior Customer Service
  • Adaptability
  • Organized
  • Closing Tickets
  • Help Desk Support
  • Computer Hardware Knowledge
  • Software and Hardware Issues
  • Network Infrastructure Monitoring
  • Support Ticket System Management
  • Problem Simulation
  • Organizational Skills
  • Technical Documentation
  • Server Troubleshooting
  • Service Restoration
  • Diagnosis and Troubleshooting
  • Network Testing
  • Application Support
  • Incident Response
  • Hardware Evaluation
  • Bug Fixes
  • Desktop Partitioning Software
  • Computer Configurations
  • Creative Issue Resolution
  • Microsoft Windows and Office
  • Read Technical Manuals
  • Case Notes
  • Tracking and Documentation
  • Collaborative Team Player
  • System Performance Assessments
  • LAN and WAN Assessment
  • Troubleshooting Network Issues
  • Customer Communication and Empathy
  • Fixing Malfunctions
  • Configuring Devices
  • Employee Computer Support
  • Case Support
  • Data Connectivity
  • Support End-Users
  • Apple IOS
  • User Experience
  • Resolve Technical Problems
  • Networking Systems Integration
  • Reading Comprehension
  • Issue and Resolution Tracking
  • Security+ Certification
  • Defect Analysis and Resolution
Work History
01/2022 to Current Help Desk Remote Pgt Trucking | , ,
  • Provide basic problem solving on various software applications
  • Knowledge of a wide range of computer system software
  • Ability to perform routine preventive maintenance on system software
  • Talking inbound calls regarding standardized testing
  • Excellent computer skills
  • Excellent customer service
  • Exceptional written and verbal skills
  • Ability to analyze and resolve basic computer problems
  • Developed and implemented solutions to maintain and improve client infrastructure at existing sites.
  • Performed routine training and attended special events to enhance job knowledge and skills.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Managed and monitored installed systems for highest level of availability.
  • Managed quality assurance and laboratory testing for concreting operations.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
05/2021 to 01/2022 Help Desk Middle Man LLC | , ,
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Assisted with updating technical support best practices for use by team.
  • Documented support interactions for future reference.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Monitored systems in operation and quickly troubleshot errors.
  • Researched product and issue resolution tactics to address customer concerns.
  • Maintained and updated Type customer service database.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Walked individuals through basic troubleshooting tasks.
  • Provided basic end-user troubleshooting and desktop support.
  • Configured hardware and granted system permissions to new employees.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Provided on-call support for critical issues related to Software.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
01/2020 to 05/2021 Server & Hostess Sharkbar Seafood House | , ,
  • Maintained 96% positive customer comment scores
  • Greeted customers upon entry
  • Guided the guests to tables
  • Provide restaurant restrictions to customers prior to arrival
  • Assisted guests with online reservations
  • Provide guests with accurate wait-time
  • Optimize seating arrangements to ensure even workload
Education
Expected in to to | Cyber Security Administration Metropolitan Institute of Health & Technology, Lorton, VA GPA:
Expected in to to High School Diploma | Westlake High School, Waldorf, MD GPA:
GPA: 3.5
Certifications

Comptia Security +CE

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Resume Overview

School Attended

  • Metropolitan Institute of Health & Technology
  • Westlake High School

Job Titles Held:

  • Help Desk Remote
  • Help Desk
  • Server & Hostess

Degrees

  • High School Diploma

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