help desk manager lead rbt resume example with 5 years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly dedicated and experienced Project Specialist with a proven track record of successfully managing projects and delivering results. Skilled in providing consultative project, product, and analysis resources for Salesforce technologies. Strategic thinker with a continuous improvement mindset, committed to making a meaningful impact through end-to-end project management. Collaborative team player with strong communication and relationship-building skills. Excited to leverage my expertise in Southwest Airlines' Customer Experience & Engagement, Digital, Customer Service, and Technology Teams to lead initiatives and deliver outstanding outcomes.
Skills
Exceptional customer service skills with a focus on delivering outstanding experiences.
Strong communication and interpersonal skills, both verbal and written.
Proficient in using Microsoft Office applications, including Word, Excel, and Outlook.
Detail-oriented with a keen eye for accuracy and ability to maintain precise records.
Excellent problem-solving and critical thinking abilities.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Adaptable to changing work schedules and business needs.
Demonstrated accountability and commitment to meeting performance goals.
Team player with a collaborative approach and ability to work well in a team environment.
Strong organizational skills and ability to manage time efficiently.
Active listener with the ability to empathize and understand customer needs.
Excellent conflict resolution skills and ability to handle difficult situations with professionalism.
Technologically proficient with the ability to navigate multiple computer systems efficiently.
Strong attention to detail and ability to follow processes accurately.
Ability to work under pressure in a fast-paced environment.
Positive attitude and a strong desire to provide exceptional service.
Proactive and resourceful in seeking solutions and resolving customer issues.
Adaptability to learn new tools and processes quickly.
Knowledge of insurance industry practices and terminology.
Commitment to maintaining confidentiality and handling sensitive customer information securely.
Strong teamwork skills and ability to collaborate effectively with cross-functional teams.
Willingness to participate in ongoing training and professional development programs.
Education and Training
Capella UniversityMinneapolis, MNExpected in 03/2021 ā āMaster of Science:Psychology, Applied Behavior Analysis - GPA:
Experience
Dbc - Deseret Book - Help Desk Manager, Lead RBT Phoenix, AZ, 03/2018 - 02/2023
Implemented behavior intervention plans developed by Board Certified Behavior Analysts (BCBAs) to support individuals with autism spectrum disorder and other developmental disabilities.
Utilized evidence-based strategies and techniques to teach and reinforce appropriate behaviors and skills.
Collected and recorded data on behavioral observations and progress towards goals.
Collaborated with a multidisciplinary team to develop and implement individualized treatment plans.
Maintained a safe and therapeutic environment for clients, adhering to professional and ethical standards.
Behavior TLC - Project Specialist, Lead RBT City, STATE, 02/2020 - 03/2021
Demonstrated excellence in client service by proactively anticipating customer needs and providing exceptional assistance.
Resolved customer issues promptly and effectively, ensuring high levels of customer satisfaction and fostering loyalty.
Developed a strong understanding of product features and benefits, enabling effective communication with customers.
Collaborated with team members to achieve service goals and enhance the overall customer experience.
Handled escalated customer complaints with dedication, working diligently towards satisfactory resolutions.
Maintained accurate customer records and diligently documented interactions in the CRM system.
Actively participated in ongoing training programs to continuously enhance product knowledge and improve customer service skills.
Macys Department Store - Store Sales Associate City, STATE, 12/2008 - 01/2009
Processed customer orders, payments, and returns accurately and efficiently, ensuring timely completion and customer satisfaction.
Collaborated with internal teams, including sales, marketing, and operations, to address customer needs and facilitate the resolution of complex issues.
Proactively identified opportunities to enhance the customer experience, such as suggesting product recommendations or offering additional support resources.
Documented and maintained detailed records of customer interactions, inquiries, and actions taken in our CRM system.
Stayed up to date with product knowledge, industry trends, and best practices to effectively address customer inquiries and provide relevant information.
Assisted in identifying patterns or trends in customer inquiries to contribute to the improvement of our products, services, and processes.
Strived to meet or exceed individual performance targets for customer satisfaction, response time, and issue resolution.
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