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help desk analyst resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivated and resourceful Supply Chain Specialist with over 7 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.

Skills
  • Systems and Automation Applications
  • Financial Management and Reporting
  • Contract Development and Management
  • Financing Structures
  • Supervision & Leadership
  • Data Management
  • Customer Service
  • Active Listening
  • Computer Skills
  • Microsoft Office
  • Team Management
  • Customer Relationship Management
  • Managing Inventory
  • Global Order Fulfillment
  • Quality Assurance Standards
Experience
09/2022 to Current
Help Desk Analyst Bering Straits Native Corporation Lexington, KY,
  • Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
  • Trained and directed users on correct use of software and hardware within systems.
  • Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
  • Kept systems operating efficiently by performing necessary upgrades and repairs.
  • Implement policies, procedures and best practices to safeguard and protect data, reports and access.
  • Performed preventive maintenance and upgraded systems to improve network, system and data availability and integrity.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Monitored network performance to determine adjustments needed.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Configured, monitored and maintained email applications or virus protection software.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Trained new employees on support processes, procedures and knowledge base.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Developed and maintained positive customer relationships resulting in increased account services and expansion.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Walked customers through processes of installing software or hardware and initial program start up procedures.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
03/2017 to Current
Supply Chain Specialist (Team Lead) Virginia Community College System Wythe, VA,
  • Managed supplier relationships and performed quarterly reviews.
  • Collected and reviewed information on suppliers, inventory and distribution to look for areas with suboptimal performance.
  • Kept adequate supply flow to meet production needs.
  • Executed on-time and under-budget project management on complex material handling, mail distribution, FIFO stock rotations and inventory control issues for senior leadership to maximize profits.
  • Managed, analyzed and responded to shortage processes.
  • Coordinated top quality control and eliminated down time to maximize revenue.
  • Oversaw, assessed and responded to shortage processes.
  • Enhanced supply chain customer satisfaction ratings by resolving issues efficiently.
  • Strengthened quality assurance processes by inspecting materials and assessing for 100%customer delivery compliance.
  • Increased on-time transport arrivals by managing logistics, travel route planning, arrival date confirmation and cargo verification.
05/2022 to 08/2022
Surgical Inventory Control Specialist (Contractor) Children's Hospital Of Atlanta City, STATE,
  • Assist with IT equipment and hardware management
  • Prepping equipment for use or shipping or other locations
  • Familiarity with IT equipment, computers, and hardware
  • Investigated and resolved variances with inventory records.
  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Organized and processed damaged goods according to vendor and manufacturer procedures.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Researched inventory-related discrepancies and made appropriate adjustments in system.
  • Executed cycle counts of materials onsite and reconciled against company reports.
  • Pulled damaged and recalled products for return or disposal.
  • Verified receipt of returned materials to maintain accuracy of vendor credits.
  • Entered information into system to update status reports.
  • Monitored project progress and presented status to leaders to solve productivity issues.
  • Verified pricing and computed product totals to complete detailed invoices.
12/2020 to 03/2022
Computer Lab Technician Covid -19 Orders, Piedmont Fayette Hospital City, STATE,
  • Upgraded laptops/desktops, improving speed and performance.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Assisted in technical support process refinement to improve customer service and support.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Responded to support tickets within established timeframe to improve customer service.
Education and Training
Expected in 05/2021 to to
Associate of Applied Science: Computer Information Systems
Georgia Military College - Milledgeville, GA
GPA:
GPA: 3.0
Expected in 11/2017 to to
Advanced Individual Training:
Quartermaster School, AIT - Fort Lee, VA
GPA:
Expected in 08/2016 to to
Unit Supply Specialist Course Unit Armorer CertiOication Course, 80 hrs.:
US Army Supply School - Fort Lee, GA ,
GPA:

Personal Finance Management, 8 hrs.

Expected in to to
Bachelor of Science: Supply Chain Management
Georgia Military College - Stone Mountain, GA,
GPA:
  • 4.0 GPA
  • 2022 - 2023 - Honor Roll

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Resume Overview

School Attended

  • Georgia Military College
  • Quartermaster School, AIT
  • US Army Supply School
  • Georgia Military College

Job Titles Held:

  • Help Desk Analyst
  • Supply Chain Specialist (Team Lead)
  • Surgical Inventory Control Specialist (Contractor)
  • Computer Lab Technician

Degrees

  • Associate of Applied Science
  • Advanced Individual Training
  • Unit Supply Specialist Course Unit Armorer CertiOication Course, 80 hrs.
  • Bachelor of Science

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