Healthcare Specialist resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Dedicated and empathetic customer offering 20 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Skills
Patient records maintenance
Patient scheduling
Medical record assessment
Medical billing and coding
Patient communication
Medical Records Management
Data entry
Customer service excellence
MS Office proficiency
Medical terminology knowledge
Computer proficient
Professional telephone demeanor
Documentation procedures expert
Understands medical procedures
Medical billing
Medical office administration
Quality assurance
Team building
Scheduling
Time management
Work History
01/2012 to Current
Healthcare SpecialistAlorica Inc. – Jackson, MS,
Performs posting of patients information
Handle inbound telephone calls on ACD line in a courteous and timely manner using privacy rules and established clinic processes
Set priorities and deadlines, adjust the flow of sequencing of working team and patient needs with little supervision
Forwards calls to various departments as needed and/ or take messages as needed
Provide excellent customer service to patients and visitors
Resolve complex problem to ensure patient services are met
Verify patient demographics, update insurance information using insurance capture buffer
Organized patient records to research records, extract medical information and review records for completeness and accuracy
Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
Trained new team members on company policies and accounting systems to keep team operations productive and efficient
01/2010 to 12/2011
Customer Service Representative50 Floor – Grand Prairie, TX,
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
Maintained accurate and current customer account data with manual forms processing and digital information updates
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Researched issues through identification of similar past problems and recommended most appropriate solution
Provided excellent customer service while ensuring all key performance metrics were met
Evaluated customer account information to assess current issues and determine potential solutions
Cross-trained staff members, resulting in 50 % increase in customer satisfaction ratings
03/2001 to 01/2010
Human Resources Training CoordinatorCamp Recovery – Sunset, LA,
Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
Worked alongside global business leader to deploy new training strategies
Planned, monitored and appraised employee work results by training managers to coach and discipline employees
Communicated with potential hires to provide clarity on expected tasks, compensation and policies
Improved office efficiency by effectively managing internal communications and correspondence
Coordinated implementation of people-related services, policies and programs through departmental staff
Conducted annual salary surveys and developed, analyzed and updated company salary budget
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
Troubleshoot and resolved problems with HR software to enhance production support and minimize downtime
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Completed human resource operational requirements by scheduling and assigning employees
Maintained work structure by updating job requirements and job descriptions for all positions
Reviewed job applications to identify, vet and recommend optimal candidates
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity
Education
Expected in 06/1998
High School Diploma: Laurel Park High School - Martinsville, VA GPA:
Expected in
Associate of Arts: Liberal Arts And General Studies Patrick Henry Community College - Martinsville, VA GPA:
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