Healthcare Specialist resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated and empathetic customer offering 20 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

  • Patient records maintenance
  • Patient scheduling
  • Medical record assessment
  • Medical billing and coding
  • Patient communication
  • Medical Records Management
  • Data entry
  • Customer service excellence
  • MS Office proficiency
  • Medical terminology knowledge
  • Computer proficient
  • Professional telephone demeanor
  • Documentation procedures expert
  • Understands medical procedures
  • Medical billing
  • Medical office administration
  • Quality assurance
  • Team building
  • Scheduling
  • Time management
Work History
01/2012 to Current
Healthcare Specialist Alorica Inc. Jackson, MS,
  • Performs posting of patients information
  • Handle inbound telephone calls on ACD line in a courteous and timely manner using privacy rules and established clinic processes
  • Set priorities and deadlines, adjust the flow of sequencing of working team and patient needs with little supervision
  • Forwards calls to various departments as needed and/ or take messages as needed
  • Provide excellent customer service to patients and visitors
  • Resolve complex problem to ensure patient services are met
  • Verify patient demographics, update insurance information using insurance capture buffer
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments
  • Trained new team members on company policies and accounting systems to keep team operations productive and efficient
01/2010 to 12/2011
Customer Service Representative 50 Floor Grand Prairie, TX,
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Researched issues through identification of similar past problems and recommended most appropriate solution
  • Provided excellent customer service while ensuring all key performance metrics were met
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Cross-trained staff members, resulting in 50 % increase in customer satisfaction ratings
03/2001 to 01/2010
Human Resources Training Coordinator Camp Recovery Sunset, LA,
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
  • Worked alongside global business leader to deploy new training strategies
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Coordinated implementation of people-related services, policies and programs through departmental staff
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets
  • Troubleshoot and resolved problems with HR software to enhance production support and minimize downtime
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Completed human resource operational requirements by scheduling and assigning employees
  • Maintained work structure by updating job requirements and job descriptions for all positions
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
  • Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity
Expected in 06/1998
High School Diploma:
Laurel Park High School - Martinsville, VA
Expected in
Associate of Arts: Liberal Arts And General Studies
Patrick Henry Community College - Martinsville, VA

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Resume Overview

School Attended

  • Laurel Park High School
  • Patrick Henry Community College

Job Titles Held:

  • Healthcare Specialist
  • Customer Service Representative
  • Human Resources Training Coordinator


  • High School Diploma
  • Associate of Arts

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