Healthcare Rep I Resume Example Amerigroup Corporation

HEALTHCARE REP I

Summary

Detail-oriented Professional Healthcare Representative bringing 14 years of experience in healthcare environments. Decisive planner with excellent communication and healthcare oversight skills. Demonstrated extreme attention to detail to ensure accuracy of medical records.

Skills

Customer needs assessment
Product and service knowledge
Inventory and supply management
Advanced anatomy knowledge
Wound care and irrigation
Understands medical procedures
Proper sterilization techniques
HIPAA compliance
Medical billing
Charting expertise
Venipuncture and phlebotomy
Documentation procedures expert
Using a scale
Fluent in English and Spanish
Data entry
Patient scheduling
Software management
Problem resolution

Business operations
Supervision
Planning and coordination
MS Office
Security systems
First Aid/CPR
Customer service
Cybersecurity policy development
Presentation skills
Databases
Data analytics
Database structure knowledge
SQL reporting knowledge
Python novice
Oracle platform novice
Data warehousing
Linux and UNIX novice
HTML novice

Education and Training

Bachelor of Business Information SystemsNew Mexico State UniversityLas Cruces, NMManagement Information Systems, 06/2020

Registered Medical AssistanceCareer Centers of Texas At El PasoEl Paso, TX2006

High School DiplomaAmericas High SchoolEl Paso,TX,2005

Certifications

First Aid/CPR
Community Health Worker Certification

Experience

Amerigroup CorporationHealthcare Rep I | El Paso, TX07/2020 to Current

Verified patient demographics and insurance information in electronic system.
Processed telephone calls and triaged problems in accordance with company standards and policies.
Scheduled patients for ancillary services to meet individual needs.
Maintained customer accounts and information in electronic reporting system.
Conducted patient satisfaction calls to follow up on rendered healthcare services.
Made recommendations to customers to promote brand effectiveness and product benefits.
Cold-called over 80 prospective customers daily with 50% success rate.

Conifer Health SolutionsAncillary Scheduler | El Paso, TX12/2010 to 06/2020

Verified patient demographics and insurance information in electronic system.
Performed pre-registration and registration process for patients in healthcare setting.
Assembled charts and processed paperwork and identification bands for patient information and identity.
Scheduled patients for ancillary services to meet individual needs.
Maintained customer accounts and information in electronic reporting system.
Conducted patient satisfaction calls to follow up on rendered healthcare services.
Delivered financial counseling to patients and families with policies and assistance programs.
Collected patient responsibility estimate determined by insurance at pre-registration.
Communicated with insurance offices to verify service eligibility for authorization requests.

Biotest Pharmaceuticals CorporationBiotest Tech | Jacsonville, NC04/2008 to 10/2009

Performed pre-registration and registration process for patients in healthcare setting.
Assembled charts and processed paperwork and identification bands for patient information and identity.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Labeled blood vials with critical information like time of collection, date, and patient name.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.

Eastside Pediatric Night ClinicMedical Assistant | El Paso, TX06/2006 to 03/2008

Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Acted as liaison between physician and patient, answering questions and delivering test results.
Contributed to efficient office operations by triaging patients by severity of medical complaint.
Kept facility stocked with necessary supplies, equipment and instruments.
Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Monitored patient stability by checking vital signs and weight.
Completed clinical documentation in accordance with agency guidelines.
Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Resume Overview

Companies Worked For:

Amerigroup Corporation
Conifer Health Solutions
Biotest Pharmaceuticals Corporation
Eastside Pediatric Night Clinic

School Attended

New Mexico State University
Career Centers of Texas At El Paso
Americas High School

Job Titles Held:

Healthcare Rep I
Ancillary Scheduler
Biotest Tech
Medical Assistant

Degrees

Bachelor of Business Information Systems
Registered Medical Assistance
High School Diploma

Healthcare Rep I Resume Example

Resume Score: 80%

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