Healthcare Rep I Resume Example
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HEALTHCARE REP I
Summary
Detail-oriented Professional Healthcare Representative bringing 14 years of experience in healthcare environments. Decisive planner with excellent communication and healthcare oversight skills. Demonstrated extreme attention to detail to ensure accuracy of medical records.
Skills
- Customer needs assessment
- Product and service knowledge
- Inventory and supply management
- Advanced anatomy knowledge
- Wound care and irrigation
- Understands medical procedures
- Proper sterilization techniques
- HIPAA compliance
- Medical billing
- Charting expertise
- Venipuncture and phlebotomy
- Documentation procedures expert
- Using a scale
- Fluent in English and Spanish
- Data entry
- Patient scheduling
- Software management
- Problem resolution
- Business operations
- Supervision
- Planning and coordination
- MS Office
- Security systems
- First Aid/CPR
- Customer service
- Cybersecurity policy development
- Presentation skills
- Databases
- Data analytics
- Database structure knowledge
- SQL reporting knowledge
- Python novice
- Oracle platform novice
- Data warehousing
- Linux and UNIX novice
- HTML novice
Education and Training
Bachelor of Business Information SystemsNew Mexico State UniversityCityManagement Information Systems, 06/2020
Registered Medical AssistanceCareer Centers of Texas At El PasoCity2006
High School DiplomaAmericas High SchoolCity,State,2005
Certifications
- First Aid/CPR
- Community Health Worker Certification
Experience
Kelsey Seybold ClinicHealthcare Rep I | Missouri City , TX07/2020 to Current
- Verified patient demographics and insurance information in electronic system.
- Processed telephone calls and triaged problems in accordance with company standards and policies.
- Scheduled patients for ancillary services to meet individual needs.
- Maintained customer accounts and information in electronic reporting system.
- Conducted patient satisfaction calls to follow up on rendered healthcare services.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Cold-called over 80 prospective customers daily with 50% success rate.
The Arc Of SteubenAncillary Scheduler | Wellsville , NY12/2010 to 06/2020
- Verified patient demographics and insurance information in electronic system.
- Performed pre-registration and registration process for patients in healthcare setting.
- Assembled charts and processed paperwork and identification bands for patient information and identity.
- Scheduled patients for ancillary services to meet individual needs.
- Maintained customer accounts and information in electronic reporting system.
- Conducted patient satisfaction calls to follow up on rendered healthcare services.
- Delivered financial counseling to patients and families with policies and assistance programs.
- Collected patient responsibility estimate determined by insurance at pre-registration.
- Communicated with insurance offices to verify service eligibility for authorization requests.
Biotest Pharmaceuticals CorporationBiotest Tech | City , STATE04/2008 to 10/2009
- Performed pre-registration and registration process for patients in healthcare setting.
- Assembled charts and processed paperwork and identification bands for patient information and identity.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Eastside Pediatric Night ClinicMedical Assistant | City , STATE06/2006 to 03/2008
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
- Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
- Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
- Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Monitored patient stability by checking vital signs and weight.
- Completed clinical documentation in accordance with agency guidelines.
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
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Resume Overview
School Attended
- New Mexico State University
- Career Centers of Texas At El Paso
- Americas High School
Job Titles Held:
- Healthcare Rep I
- Ancillary Scheduler
- Biotest Tech
- Medical Assistant
Degrees
- Bachelor of Business Information Systems
Registered Medical Assistance
High School Diploma
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