healthcare quality management coordinator resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Goal-driven Healthcare Administration professional well-versed in skilled at improving processes, maximizing team productivity, and reducing costs to achieve sustainable hospital operations. Highly organized and hardworking with excellent planning and program management skills. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Assigned special tasks to staff and provided adequate education to ensure consistency in processes.
Skills
Project Management
Strategic Initiatives
Multidisciplinary Team Collaboration
Interpersonal Skills
Organizational Skills
Contract Review And Recommendations
Ability To Lead
Excellent Communication Skills
Project Management Processes
Advance Problem Solving
Administrative Tasks
Accreditation Standards
Education
Walden UniversityMinneapolis, MNExpected in 05/2018 ā āMBA:Health Administration - GPA:
Indiana University BloomingtonBloomington, INExpected in 05/2014 ā āBachelor of Arts:Natural Sciences - GPA:
Certifications
Certified Professional in Healthcare Quality Training - February 2021
Work History
Beth Israel Lahey Health - Healthcare Quality Management Coordinator Milton, MA, 11/2019 - Current
Identify plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints while improving efficiency.
Identify, review and apply policies and procedures by exercising informed judgment to achieve optimal performance by at least 50%.
Developed several automated databases that significantly reduced the number of hours needed to extrapolate data from 4 hours to an hour and reducing human error.
Conduct audits and oversee quality auditing, as required by accrediting organizations to improve accuracy in clinical documentation and ensure patient safety. The compliance rate went from 75% to 97% with consistent auditing and action plans over the span of 4 months.
Lead accreditation surveys by keeping abreast of accreditation and regulatory knowledge (such as Joint Commission (JCAHO) or DNV).
Extrapolate, analyze and convert data into useful business intelligence using variety of mediums and graphical displays to understand gap areas.
Structure programs, produce working documentation and implement best practices to improve efficiency and improve patient safety by at least 25%.
Collaborate with caregivers and/or teams to transform data into process improvement activities using Plan-Do-Study-Act methodology.
Facilitate dissemination of information to Director of Quality and Vice President of Quality and other appropriate personnel when notifications of changes to regulations are identified.
Gathered and submitted data to regulatory agencies for mandatory report infections such as COVID-19 on a daily basis.
Work with Infection Control Manager to implement emergency actions for especially virulent or widespread infections during COVID-19 Pandemic.
Monitor staff organization and suggested improvements to daily functionality.
Followed assigned rules by completing all required reporting.
Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 25% system-wide.
Responsible for planning and management of annual Foundation Benefit dinner that raised over $750,000 with over 500 guests attending the event, including Foundation and Hospital Board of Trustees, event sponsors and partners.
Utilizing MS Excel and MS Access for advanced data mining as well as Advanced Access functionality to input information in multiple databases to maintain efficacy of records and inventory for the Management Executive Team.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability, maintaining compliance rate at least 99%.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations (DNV-GL).
Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.
Conducted and analyzed Physicianās Satisfaction Survey to develop strategies for increasing their engagement and improving their practice/experience at the hospital.
Delray Beach, Florida - Intern Delray Beach, FL, 06/2018 - 08/2018
Monitored employees and data entry to ensure top efficiency and accuracy.
Secured an internship through Institute for Diversity and Health Equity's Summer Enrichment Program 2018.
Received Scholarship out of 50 interns to attend American Hospital Associationās Leadership Summit 2018.
Initiated and guided the mentorship project to incorporate ACHE's Leadership Mentoring Network program into the Asian Healthcare Leaders Forum & the LGBT Forum to bring out more diverse mentors respectively.
Created a whole database management to help increase efficiency and team collaboration.
Research and present recent healthcare headlines during monthly General Staff Meeting to raise awareness to staff about current events or trends.
Assist in divisional projects by suggesting and or implementing process improvement techniques to increase efficiency and value.
Develop databases or spreadsheets to increase efficient task process.
Deliver feedback for evaluation projects such as customer service calls and evaluating proposals for Student Seminars during Congress to increase member satisfaction and retention.
Project SEVA - Volunteer City, STATE, 01/2016 - 06/2018
Planned strategic methods to achieve operational goals and targets per quarter.
Provided management and support to subordinate teams improving the accuracy of reporting and quality of work.
Maintained and improved organizationās reputation and positive image in community.
Encouraged creative thinking, problem-solving and empowerment as part of facility management group to improve and support morale and teamwork.
Updated patient charts with labels and EKG reports facilitate insurance paperwork, document patient medical history and confirm accurate completion of forms and reports for admission, transfer and/or discharge of each patient.
Managed sponsors' donations to buy medical supplies for events.
Provided health care customer service to approximately 250 patients per year.
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