Motivated Customer Service Representative with over 12 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Proven history of increasing productivity and customer satisfaction with great phone skills and multiple talents. Committed to best-in-class customer service and maintaining professionalism.
Skills
Treatment plan development
Data management
Detail-oriented
Analytical skills
Compassion
Basic math
Customer Service
Self-motivated professional
Good telephone etiquette
Call center operations
Customer experience management
Customer Inquiry Management (CIM)
Customer retention
Account services
Professional telephone demeanor
Stock management
Multi-line phone talent
Retail materials management
Order fulfillment
Retail store support
Education
DeVry UniversityPomona, CA, Expected in – –Bachelor of Arts:Business Operations Management - GPA:
Houston Community CollegeHouston, TXExpected in – –Associate of Applied Science:Baking and Pastry Arts - GPA:
Work History
Lineage Logistics - Healthcare Provider Oxnard, CA, 10/2019 - Current
Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Worked to improve and enhance patient lives through effective and compassionate care.
Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
Shipt - Owner/Operator Meadow Vista, CA, 10/2010 - 12/2016
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Assisted with creating promotions to highlight bakery offerings and drive sales.
Developed unique recipes and confections to set bakery apart from competition.
Developed new products based on seasonal ingredients, holidays and dessert trends.
Oversaw budgets and cost controls to maintain efficient operations.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Established new menu of vegan-friendly, whole grain pastry items.
Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Established and maintained positive vendor relationships.
Toys R Us - Store Associate/Stock Associate City, STATE, 10/2013 - 01/2016
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Approached browsing customers to initiate conversations to determine buying preferences.
Incorporated various sales strategies, boosting sales additional 28%.
Answered questions about store policies and concerns to support positive customer experiences.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Unloaded arriving product stock and moved to store display areas.
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Located needed merchandise in inventory using sysem software and placed on skids for transport to shelves.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Collected assigned merchandise and transported to store floor locations using hand trucks.
Removed all boxes and related trash from sales floor and processed through compactors.
Performed regular segment cycle counts and daily inventory audits to maintain accurate records.
Consumer Impressions - Mystery Shopper City, STATE, 03/2008 - 10/2010
Traveling to assigned store locations.
Remaining discreet while posing as a regular customer.
Interacting with employees over the phone and in person to gauge customer service.
Inspecting the store's environment to detect possible concerns and areas for improvement.
Purchasing random and specific items to assess product quality.
Retaining receipts as proof of purchase for later reimbursement.
Completing and submitting a written report detailing the shopping experience after each store visit.
Disclosing competing interests, including prior loyalty to or dislike of particular stores or products.
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