Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
An innovative, customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company. 
Bachelor of Science: Healthcare Administration, Expected in 2017
Pennsylvania College of Health Sciences - Lancaster, Pennsylvania
  • Coursework in Epidemiology
  • Coursework in Statistics
  • Coursework in Health Care Policy & Planning
  • Coursework in Ethical Issues in Health Care
High School Diploma: , Expected in 2010
Northeastern High School - Manchester, Pennsylvania
  • Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship
  • Assistant Editor of the Literary & Art Magazine
  • President of Diversity Club
  • Member of Cure Finders Club
  • Presidential Classroom Alumna
Core Qualifications
  • Superb communication skills
  • Excellent interpersonal skills
  • Conflict resolution skills 
  • Customer and personal service
  • Medical Terminology
  • Event planning and coordination
  • Budgeting and financial management
  • Microsoft Office Suite Multitasking Problem-solving
  • Self-starter 
  • Accomplished leader 
  • Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA 
  • Management & Marketing experience
  • Efficient under pressure
  • Cultural awareness and sensitivity 
  • Strong work ethic 
  • Team player with positive attitude
  • Writing and grammar knowledge Detailed Oriented
  • Strong analytic skills 
  • Deadline-driven ​
Professional Experience
Healthcare Marketing Specialist, 06/2017 to Current
Taylor CorpSalem, NH,
  • Analyzed performance of marketing program to identify the best opportunities for optimization. 
  • Established production schedules and communicated project to stakeholders. 
  • Increased patient traffic by 5% 
  • Managed all social media forums, including the company website, social networking applications and message boards. 
Healthcare Admin Intern, 01/2017 to 05/2017
South Georgia Medical CenterNashville, GA,
  • Scheduled appointments and registered patients.
  • Recorded and filed patient data and medical records.
  • Demonstrated analytical and problem-solving ability to addressing barriers.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.
  • Developed the design and execution of a program that contributed to 5% growth of the organization.
Call Center Representitive, 05/2016 to 08/2016
EsriPortland, OR,
  • Demonstrated mastery of customer service call script within specified time frames.
  • Maintained up-to-date records at all times.
  • Provided cross training to 4 staff members.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Customer Service Representative, 05/2015 to 08/2015
Virginia Tire And AutoManassas, VA,
  • Demonstrated mastery of customer service call script within specified time frames.
  • Maintained up-to-date records at all times.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
Sales Associate, 05/2014 to 2016
University Of Miami Miller School Of MedicineSouth Miami, FL,
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires. 
  • Optical price scanners.
  • Bag or package purchases and wrap gifts.
  • Exchange merchandise for customers and accept returns.
  • Clean shelves, counters, and tables.
Front Desk Assistant, 08/2013 to 04/2015
Home DepotHiram, GA,
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Answer queries regarding computers.
  • Drafted and typed grammatically correct office memos.
  • Managing test reminder calls, photocopied all correspondence, documents and other printed materials.
Retail Customer Service Associate, 04/2011 to 07/2011
Bon-tonCity, STATE,
  • Greet customers entering establishments.
  • Assist customers by providing information and resolving their complaints.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Open and close cash registers.
  • Performing tasks such as counting money, separating charge slips, coupons and vouchers.
  • Place special orders or call other stores to find desired items.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Kept current on market and product trends to effectively answer customer questions.
Technical Skills
  • Electronic Medical Database
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Publisher
  • Adobe Dream Weaver
  • Adobe Photoshop
  • Microsoft Outlook
  • Windows
  • Adobe Premiere
  • Adobe Acrobat
  • GIMP
  • Adobe Reader
Community Service
  • Food Drive, Mount of Salvation Church, 2012  
  • Volunteer, ECO City Farms, 2014
  • Socktober Drive, Mount of Salvation Church, 2015
  • Dining Room Volunteer, So Others Can Eat (SOME), 2016 
  • Volunteer, White Rose Senior Center, 2016 - 2017  

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School Attended

  • Pennsylvania College of Health Sciences
  • Northeastern High School

Job Titles Held:

  • Healthcare Marketing Specialist
  • Healthcare Admin Intern
  • Call Center Representitive
  • Customer Service Representative
  • Sales Associate
  • Front Desk Assistant
  • Retail Customer Service Associate


  • Bachelor of Science
  • High School Diploma

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