An innovative,
customer-oriented Healthcare Administrator with a background in primary care and experience supporting a team of physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing and schedule maintenance. Searching for a leadership role in a team oriented company.
Education
Bachelor of Science: Healthcare Administration, Expected in 2017 Pennsylvania College of Health Sciences - Lancaster, Pennsylvania GPA:
Coursework in Epidemiology
Coursework in Statistics
Coursework in Health Care Policy & Planning
Coursework in Ethical Issues in Health Care
High School Diploma: , Expected in 2010 Northeastern High School - Manchester, Pennsylvania GPA:
Recipient of the York Alumnae Chapter of Delta Sigma Theta Academic Award Scholarship
Assistant Editor of the Literary & Art Magazine
President of Diversity Club
Member of Cure Finders Club
Presidential Classroom Alumna
Core Qualifications
Superb communication skills
Excellent interpersonal skills
Conflict resolution skills
Customer and personal service
Medical Terminology
Event planning and coordination
Budgeting and financial management
Microsoft Office Suite Multitasking Problem-solving
Self-starter
Accomplished leader
Knowledge of Medicare, Medicaid, EEOC, HIPPA, FMLA & ADA
Management & Marketing experience
Efficient under pressure
Cultural awareness and sensitivity
Strong work ethic
Team player with positive attitude
Writing and grammar knowledge Detailed Oriented
Strong analytic skills
Deadline-driven
Professional Experience
Healthcare Marketing Specialist, 06/2017 to Current Taylor Corp – Salem, NH,
Analyzed performance of marketing program to identify the best opportunities for optimization.
Established production schedules and communicated project to stakeholders.
Increased patient traffic by 5%
Managed all social media forums, including the company website, social networking applications and message boards.
Healthcare Admin Intern, 01/2017 to 05/2017 South Georgia Medical Center – Nashville, GA,
Scheduled appointments and registered patients.
Recorded and filed patient data and medical records.
Demonstrated analytical and problem-solving ability to addressing barriers.
Directed patient flow during practice hours, minimizing patient wait time.
Oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced
costs.
Developed a system of staff communication that ensured proper implementation of treatment plans and
comprehensive patient care.
Developed the design and execution of a program that contributed to 5% growth of the organization.
Call Center Representitive, 05/2016 to 08/2016 Esri – Portland, OR,
Demonstrated mastery of customer service call script within specified time frames.
Maintained up-to-date records at all times.
Provided cross training to 4 staff members.
Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Customer Service Representative, 05/2015 to 08/2015 Virginia Tire And Auto – Manassas, VA,
Demonstrated mastery of customer service call script within specified time frames.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Sales Associate, 05/2014 to 2016 University Of Miami Miller School Of Medicine – South Miami, FL,
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires.
Optical price scanners.
Bag or package purchases and wrap gifts.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Front Desk Assistant, 08/2013 to 04/2015 Home Depot – Hiram, GA,
Handled incoming and outgoing correspondence, including mail, email and faxes.
Answer queries regarding computers.
Drafted and typed grammatically correct office memos.
Managing test reminder calls, photocopied all correspondence, documents and other printed materials.
Retail Customer Service Associate, 04/2011 to 07/2011 Bon-ton – City, STATE,
Greet customers entering establishments.
Assist customers by providing information and resolving their complaints.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Open and close cash registers.
Performing tasks such as counting money, separating charge slips, coupons and vouchers.
Place special orders or call other stores to find desired items.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Kept current on market and product trends to effectively answer customer questions.
Technical Skills
Electronic
Medical Database
Microsoft
PowerPoint
Microsoft Excel
Microsoft Word
Microsoft
Publisher
Adobe
Dream Weaver
Adobe Photoshop
Microsoft
Outlook
Windows
Adobe Premiere
Adobe Acrobat
GIMP
Adobe Reader
Community Service
Food Drive, Mount of Salvation Church, 2012
Volunteer, ECO City Farms, 2014
Socktober Drive, Mount of Salvation Church, 2015
Dining Room Volunteer, So Others Can Eat (SOME), 2016
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