healthcare it resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Work History
Healthcare IT, 08/2021 - Current
St Therese Home Of New Hope Shoreview, MN,

  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Created and terminated user's accounts from start to finish in medical applications, EHR/EMR and other online portals such as WellSky (Kinnser), Availity, My Ability, Epic Care Link, Forcura, Superior, Molina and many more.
  • Assisted in development of long-term strategies to grow department and resources.
  • Partnered with project team members to identify and quickly address problems.
  • Interacted and negotiated with vendors, outsources and contractors to secure products and services.
  • Oversaw daily performance of computer systems and immediately responded to backend IT team issues to keep network up and running.
  • Customized and repaired technology based on staff requests.
Healthcare Administrator, 02/2007 - 04/2014
Lincoln Property Company, Inc. Thornton, CO,
  • Contributed successfully in attaining and maintaining JCAHO/The Joint Commission accreditation.
  • Marketed the agency to numerous Doctors, Hospitals & assisted living facilities.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Communicated goals, plans and progress to families or guardians.
  • Conducted weekly patient case conferences, in-services and staff meetings to educate staff and facilitated good communication.
  • Led, designed and implemented training programs and initiatives which contributed to increase in productivity.
  • Developed and implemented improvements to billing system to maximize efficiency, which in turn reduced delinquency and increased accuracy.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
  • Established standards for selection, promotion and termination of staff.
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
  • Familiar with WellSky (Kinnser), Axxess, HealthCare1st & other similar software.
  • Led the facility management staff and consultants in producing business plans that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Networked at events and by phone to expand business profits and revenues.

Regional Marketing Director, 04/2002 - 01/2007
  • Created innovative strategies to drive customer engagement.
  • Collaborated with customers to develop project scopes and managed ongoing milestones.
  • Gathered business requirements at all levels to set effective policies and make strategic decisions.
  • Devised leading-edge digital marketing, social media strategies.
  • Oversaw ongoing market research that targeted key customer demographics and used information to proactively adjust future marketing plans.
  • Maintained in-depth understanding of company products and customer buying preferences.
  • Cultivated and upheld strong professional relationships with vendors, negotiated contracts and monitored performance.
  • Developed key messaging, branding and positioning statements.
  • Built and maintained media and coalition lists.
  • Analyzed third-party data and investigated new growth opportunities.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Organized and hosted media calls to address quarterly financial results.
  • Wrote professional business correspondence and produced reports detailing updates.
  • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
  • Compared agency and vendor marketing expenses against established budgets.
  • Managed project deadlines and monitored milestones through completion stage.
  • Traveled nationally and internationally to meet with customers and deliver clear company messages.
Audio Visual Consultant, 12/2001 - Current
Self-employeed City, STATE,
  • Supported live events with by attaining Audio, Video, Staging, Lighting and other technically needed equipment and personnel.
  • Diagnosed and resolved problems with AV equipment and media management systems.
  • Researched and presented various AV options to presenters and site managers.
  • Read and evaluated diagrams to determine specifications.
  • Oversaw reservation and distribution of AV equipment and facilities for on-site presentations.
  • Met budget targets with optimal formats, content choices and mediums to meet objectives.
MCSE: , Expected in
Southern Methodist University - Dallas, TX
Status -

Completed Microsoft Certified Systems 

Engineer Program with over 350 hours of hands-on lab training in multiple domain structure setting. NT Enterprise 4.0, Networking Essentials, TCP/IP.  A+ Certified. Proficient in hardware and software installation as well as diagnosing and troubleshooting PC related problems in both stand alone and networking environments

: , Expected in
Texas State University - ,
Status -

Coursework in Public Communications and Technology


Detail oriented individual who maintains a high level of professionalism, patience and efficiency to maximize productivity.

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Resume Overview

School Attended

  • Southern Methodist University
  • Texas State University

Job Titles Held:

  • Healthcare IT
  • Healthcare Administrator
  • Regional Marketing Director
  • Audio Visual Consultant


  • MCSE

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