healthcare customer representative ttec resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Knowledgeable and dedicated customer service professional with experience in customer service, signal systems, and the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Also, a self-starter with a career in the military and expertise maintaining battlefield signal support systems and terminal devices. Promoting exemplary task prioritization and leadership skills. An individual who articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

  • Strong communication skills
  • Multitasking
  • Critical thinking
  • Strong organizational skills
  • Active listening
  • Customer relations
  • Leadership
  • Team management
  • Network configuration
  • Team collaboration
  • Scheduling
  • Project planning
Education and Training
University of North Carolina at charlotte , Expected in 2018 Bachelor of Arts : Health Communication - GPA :
  • Fiber Optic Installer Training - 2020
Partners Healthcare System - Healthcare Customer Representative, Ttec
Marblehead, MA, 02/2019 - Current
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA/PHI regulations.
  • Answered questions about insurance coverage, eligibility, copays, benefits and fulfilled requests with friendly and knowledgeable service.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor if needed.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Served needs of as many as 40 customers per shift, including assisting in setting up health appointments, verifying claims, filing balanced billing, filing appeals/grievance, provider searches, and any other customer issue
USARNG - Signal Support Systems Specialist
City, STATE, 11/2016 - Current
  • Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
  • Maintained 100% accountability of all assigned equipment worth more than $2.4 million.
  • Accountable for all Communications Security (COMSEC) material, disposition reports, daily cryptographic equipment keying and training records in the company.
  • Installed and employed signal support systems and terminal devices for battlefield situations.
  • Identified issues and initiated troubleshooting methods for signal support services, including radio, wire and battlefield automated systems.
  • Demonstrated professional attitude and exemplary composure in every internal and customer interaction to promote collaboration and team success.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
America's Toothfairy - Smile Drive Coordinator
City, STATE, 08/2019 - 11/2019
  • Trained approx. 100 first graders on the importance of oral health at Cone Elementary and distributed oral health kits to encourage students to be more proactive in their personal oral health care.
  • Collaborated with some UNC-Charlotte campus organizations to organize events/Smile Drive campaigns in order to raise oral health related donations and increase company awareness.
  • Designed a fundraising concept for a Bowl-a-Thon and created a business proposal that included operational plans and budget projections.
  • Tracked over 30 health and youth organizations and local dentistry's for potential Smile Drive hosts.
  • Drafted internship report to summarize position, responsibilities, learning outcomes and skills developed.
UNC-Charlotte Foundation - Student Caller
City, STATE, 08/2016 - 12/2018
  • Performed at least 100 outbound calls per shift to UNCC alumni, parents, students, and friends with the primary goal of securing financial contributions.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Coordinated with prospective donors to receive institutional funding and initiate matching gift campaigns to achieve funding goals.
  • Raised over $50,000 in funds for various projects for multiple institutional departments campus-wide from prospects.
  • Raised funds by participating in events on campus geared towards acquiring more donors and funding for the university.

Intake Specialist at Charlotte Community Health Clinic

  • Financially screened patients to determine income and percentage of out-of-pocket money for receiving services at the clinic.
  • Assisted in daily administrative tasks such client’s paperwork, updates in EMR, and routine phone calls to new and existing patients regarding health appointments and screening updates.
  • Secured and organized all clinic documents and patient files with maintaining HIPPA and PHI regulations.
  • Trained incoming volunteers to screen patients in accordance with clinic policies/instructions with a friendly attitude and professionalism.

Red Cross Donor Ambassador

  • Assisted in welcoming and checking donor’s information and processing them in to donate.
  • Improved the agency hospitality by offering food, drinks, and listening ears to donors to ease their experience and/or anxiety.
  • Helped at donor registration events to inform and register potential donors

Physician Reach Out Program Volunteer at Care Ring

  • Assisted in re-enrolling existing patients in the program due to reduction of providers available in the program.
  • Organized and filed existing patients’ information from paper copy to digital in the electronic medical records (EMR) database 2.

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Resume Overview

School Attended

  • University of North Carolina at charlotte

Job Titles Held:

  • Healthcare Customer Representative, Ttec
  • Signal Support Systems Specialist
  • Smile Drive Coordinator
  • Student Caller


  • Bachelor of Arts

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