Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Exceptionally well organized and resourceful Professional with more than nine years' experience and a solid academic background in healthcare management and information technology; excellent analytical and problem-solving skills; able to handle multiple projects while producing high-quality work in a fast-paced, deadline-oriented environment.
  • EHR Training and Support
  • PM Training and Support
  • Revenue Cycle Management
  • Employee Training
  • Quality Assurance
  • Project Management
  • Process Improvement
  • Process Documentation
  • Staffing Management
  • Compliance
  • Patient Relations
  • Online Education EPIC ADT
  • NextGen PM (Certified)
  • Adobe Acrobat Pro
  • Microsoft Excel 2016
  • NextGen EHR (Certified)
  • Adobe LiveCycle
  • Microsoft Outlook 2016
  • EPIC Cadence
  • NextGen ICS (Certified)
  • Moodle
  • Microsoft PowerPoint 2016
  • EPIC Prelude
  • Passport One Source
  • Blackboard
  • Microsoft Skype for Business 2016
  • EPIC Resolute
  • Zirmed
  • WebEx
  • Microsoft Word 2016
Healthcare Consultant- NextGen Analyst & Trainer, 12/2015 to Present
Arby's, LlcFort Collins, CO,
  • Develop training schedules, training materials & curriculums for the NextGen PM system.
  • Plan and present training for new functionality and post implementation advanced training sessions.
  • Prepare & deliver training for upgrades and new functionality, new practice employees, and topic-based WebEx trainings.
  • Perform assessments to determine skills gaps between current and desirable skill levels, evaluating the effectiveness of training programs and outcomes.
  • Generate status and other types of reports relating to the training process.
  • Identify opportunities for improving training methods and procedures.
  • Provide Go-Live support for PM/EHR implementations onsite at the practice sites.
  • Provide Go-Live support for PM/EHR implementations via remote support.
Management Instructor, 12/2014 to 06/2016
Mass Eye And EarMedford, MA,
  • Provided students with an appropriate learning environment for them to associate their learning skills with the teaching methods used.
  • Conducted counseling to students who are having problems with their grades and having a hard time to cope with the lessons in class.
Supervisor, 08/2012 to 11/2015
John Muir HealthCity, STATE,
  • Supervised the daily activities of personnel in the inpatient and outpatient admitting areas, to ensure timely registration of patients, accurate data entry of patient biographical and financial information.
  • Ensured that adequate staffing was maintained on a 24-hour basis.
  • Selected and trained new employees in accordance with Human Resources policies and organization philosophy.
  • Acted as a resource for departmental staff or managers in regards to information pertaining to registration, insurance verifications, and documentation guidelines.
  • Assisted in the development, implementation and maintenance of the annual operating budget.
  • Provided information and idea regarding strategy, operational initiatives, and policies to the Manager and Director.
  • Provided on-going training and communication of changes in policies and procedures through feedback to staff.
  • Completed yearly and special performance appraisals for the staff, and recommended merit increases, promotions, disciplinary actions, etc., to the Manager of Patient Access.
NextGen PM/EHR Trainer, 07/2011 to 01/2013
Life Long Medical CareCity, STATE,
  • Trained NextGen EHR and PM to new staff, providers, clinical, and administrative staff; ensured practice employees were trained before system launch date.
  • Provided clinical implementation and support on NextGen EHR and PM application.
  • Maintained up-to-date knowledge of industry training and operations trends.
  • Created training and education materials suited to client needs.
  • Designed and edited templates for Overview, Registration, Scheduling, Batches, Reports, and Check-in/Check-out procedures.
  • Developed end-user training for the facility.
  • Evaluated and improved training materials already in use.
  • Provided application support and training for all NextGen users and one-on-one training assistance to key personnel.
Patient Access Representative, 10/2007 to 05/2010
Sanford USD Medical CenterCity, STATE,
  • Obtained patient demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.
  • Performed required pre-certification, credit referral or deposit collection.
  • Entered data in computer and thoroughly documented any incomplete admissions/registrations in the manner prescribed.
  • Notified patients of co-payments, deductibles or deposits needed, when applicable, documenting all information in computer system.
MHA: Healthcare Administration, Expected in 11/2014
Bellevue University - Bellevue, NE
Healthcare Administration
BS: Healthcare Management, Expected in 10/2011
Bellevue University - Bellevue, NE
Healthcare Management
AAS: Business Administration, Expected in 05/2009
Southeast Technical Institute - Sioux Falls, SD
Business Administration
High School Diploma: , Expected in 05/2005
Wessington Springs High School - Wessington Springs, SD
Business Communications; Microsoft Excel and PowerPoint; Medical Billing Procedures I; Medical Billing Procedures II; Human Anatomy and Physiology I; Human Anatomy and Physiology II; and Medical Office Procedures/Medical Law.: , Expected in
- ,
administrative, Adobe Acrobat, Adobe, Go-Live, Anatomy, budget, Business Communications, Cadence, counseling, credit, client, data entry, Documentation, Employee Training, financial, Human Resources, insurance, Law, Director, materials, Medical Billing, Access, Microsoft Excel, Office, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Microsoft Word, performance appraisals, personnel, philosophy, Physiology I, Physiology II, policies, Process Improvement, Project Management, Quality Assurance, Scheduling, Staffing, strategy, teaching, user training, training materials, training programs, upgrades

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School Attended

  • Bellevue University
  • Bellevue University
  • Southeast Technical Institute
  • Wessington Springs High School

Job Titles Held:

  • Healthcare Consultant- NextGen Analyst & Trainer
  • Management Instructor
  • Supervisor
  • NextGen PM/EHR Trainer
  • Patient Access Representative


  • MHA
  • BS
  • AAS
  • High School Diploma
  • Business Communications; Microsoft Excel and PowerPoint; Medical Billing Procedures I; Medical Billing Procedures II; Human Anatomy and Physiology I; Human Anatomy and Physiology II; and Medical Office Procedures/Medical Law.

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