Exceptionally well organized and resourceful Professional with more than nine years' experience and a solid academic background in healthcare management and information technology; excellent analytical and problem-solving skills; able to handle multiple projects while producing high-quality work in a fast-paced, deadline-oriented environment.
Highlights
EHR Training and Support
PM Training and Support
Revenue Cycle Management
Employee Training
Quality Assurance
Project Management
Process Improvement
Process Documentation
Staffing Management
Compliance
Patient Relations
Online Education EPIC ADT
NextGen PM (Certified)
Adobe Acrobat Pro
Microsoft Excel 2016
EPIC ASAP
NextGen EHR (Certified)
Adobe LiveCycle
Microsoft Outlook 2016
EPIC Cadence
NextGen ICS (Certified)
Moodle
Microsoft PowerPoint 2016
EPIC Prelude
Passport One Source
Blackboard
Microsoft Skype for Business 2016
EPIC Resolute
Zirmed
WebEx
Microsoft Word 2016
Accomplishments
Experience
Healthcare Consultant- NextGen Analyst & Trainer, 12/2015 to Present Arby's, Llc – Fort Collins, CO,
Develop training schedules, training materials & curriculums for the NextGen PM system.
Plan and present training for new functionality and post implementation advanced training sessions.
Prepare & deliver training for upgrades and new functionality, new practice employees, and topic-based WebEx trainings.
Perform assessments to determine skills gaps between current and desirable skill levels, evaluating the effectiveness of training programs and outcomes.
Generate status and other types of reports relating to the training process.
Identify opportunities for improving training methods and procedures.
Provide Go-Live support for PM/EHR implementations onsite at the practice sites.
Provide Go-Live support for PM/EHR implementations via remote support.
Management Instructor, 12/2014 to 06/2016 Mass Eye And Ear – Medford, MA,
Provided students with an appropriate learning environment for them to associate their learning skills with the teaching methods used.
Conducted counseling to students who are having problems with their grades and having a hard time to cope with the lessons in class.
Supervisor, 08/2012 to 11/2015 John Muir Health – City, STATE,
Supervised the daily activities of personnel in the inpatient and outpatient admitting areas, to ensure timely registration of patients, accurate data entry of patient biographical and financial information.
Ensured that adequate staffing was maintained on a 24-hour basis.
Selected and trained new employees in accordance with Human Resources policies and organization philosophy.
Acted as a resource for departmental staff or managers in regards to information pertaining to registration, insurance verifications, and documentation guidelines.
Assisted in the development, implementation and maintenance of the annual operating budget.
Provided information and idea regarding strategy, operational initiatives, and policies to the Manager and Director.
Provided on-going training and communication of changes in policies and procedures through feedback to staff.
Completed yearly and special performance appraisals for the staff, and recommended merit increases, promotions, disciplinary actions, etc., to the Manager of Patient Access.
NextGen PM/EHR Trainer, 07/2011 to 01/2013 Life Long Medical Care – City, STATE,
Trained NextGen EHR and PM to new staff, providers, clinical, and administrative staff; ensured practice employees were trained before system launch date.
Provided clinical implementation and support on NextGen EHR and PM application.
Maintained up-to-date knowledge of industry training and operations trends.
Created training and education materials suited to client needs.
Designed and edited templates for Overview, Registration, Scheduling, Batches, Reports, and Check-in/Check-out procedures.
Developed end-user training for the facility.
Evaluated and improved training materials already in use.
Provided application support and training for all NextGen users and one-on-one training assistance to key personnel.
Patient Access Representative, 10/2007 to 05/2010 Sanford USD Medical Center – City, STATE,
Obtained patient demographic and financial information from a variety of sources, including patient interviews, physician offices and in-house departments.
Performed required pre-certification, credit referral or deposit collection.
Entered data in computer and thoroughly documented any incomplete admissions/registrations in the manner prescribed.
Notified patients of co-payments, deductibles or deposits needed, when applicable, documenting all information in computer system.
Education
MHA: Healthcare Administration, Expected in 11/2014 Bellevue University - Bellevue, NE GPA: Healthcare Administration
BS: Healthcare Management, Expected in 10/2011 Bellevue University - Bellevue, NE GPA: Healthcare Management
AAS: Business Administration, Expected in 05/2009 Southeast Technical Institute - Sioux Falls, SD GPA: Business Administration
High School Diploma: , Expected in 05/2005 Wessington Springs High School - Wessington Springs, SD GPA:
Business Communications; Microsoft Excel and PowerPoint; Medical Billing Procedures I; Medical Billing Procedures II; Human Anatomy and Physiology I; Human Anatomy and Physiology II; and Medical Office Procedures/Medical Law.: , Expected in - , GPA:
Skills
administrative, Adobe Acrobat, Adobe, Go-Live, Anatomy, budget, Business Communications, Cadence, counseling, credit, client, data entry, Documentation, Employee Training, financial, Human Resources, insurance, Law, Director, materials, Medical Billing, Access, Microsoft Excel, Office, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Microsoft Word, performance appraisals, personnel, philosophy, Physiology I, Physiology II, policies, Process Improvement, Project Management, Quality Assurance, Scheduling, Staffing, strategy, teaching, user training, training materials, training programs, upgrades
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School Attended
Bellevue University
Bellevue University
Southeast Technical Institute
Wessington Springs High School
Job Titles Held:
Healthcare Consultant- NextGen Analyst & Trainer
Management Instructor
Supervisor
NextGen PM/EHR Trainer
Patient Access Representative
Degrees
MHA
BS
AAS
High School Diploma
Business Communications; Microsoft Excel and PowerPoint; Medical Billing Procedures I; Medical Billing Procedures II; Human Anatomy and Physiology I; Human Anatomy and Physiology II; and Medical Office Procedures/Medical Law.
