healthcare assistant resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Compassionate Nursing professional demonstrating exemplary skills in direct patient care and healthcare team support. Communicative and collaborative demeanor cultivated over 3+ years of superior healthcare industry performance. Experience handling multiple, complex cases with accuracy and dignity.

  • Emotional and Social Support
  • Caregiver Relations
  • Calm Under Stress
  • Empathy and Compassionate Care
  • Time Management
  • Verbal and Written Communication
Education and Training
NC Department of Justice Raleigh, NC, Expected in 07/1990 Certificate : DCI - GPA :
Fayetteville Technical Community College Fayetteville, NC Expected in : Criminal Justice - GPA :
Mainegeneral Health - Healthcare Assistant
Oakland, ME, 09/2020 - Current
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Conducted patient health checks and communicated observations of patients' conditions to medical staff.
  • Communicated with patients, answered questions and scheduled appointments.
  • Scheduled and accompanied clients to medical appointments.
  • Exhibited compassionate care and communication regarding issues surrounding health.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Optimized case and clinical management and recommended plans to improve safety and health.
  • Supported clients' social, physical and emotional needs to help give them a sense of understanding and release anxiety.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Referred involved parties to needed community resources.
Wsp - Administrative Assistant
Columbia, MD, 03/1993 - 08/2020
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Directed customer communication to appropriate department personnel.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Responded effectively to sensitive inquiries or complaints.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Maintained accurate department and customer records.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Composed correspondence, reports and meeting notes.
  • Scheduled appointments, meetings and events for management staff.
  • Coordinated appointments, meetings and conferences.
  • Inventoried and ordered supplies for office.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.
  • Monitored office equipment and scheduled repairs.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Answered and routed telephone calls and took messages.
  • Obtained scJessicad records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Met incoming guests and clients, offering immediate assistance.
  • Responded to inquiries via email, telephone and social media platforms.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Answered phone calls by 3rd ring and asked appropriate questions to determine which department or staff member could be of service.
  • Generated office correspondence and reports.
American Medical Response - Communication Supervisor
Arverne, NY, 07/1990 - 08/2020
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Produced internal newsletter and employee communications to keep personnel informed of law enforcement events and programs.
  • Led communications department with 12 employees, delivering consistent job training to improve skills.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Tracked call logs and shift data to enter into computer system.
  • Delivered informative details to law enforcement and other first responders in preparation for situations prior to arrival.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Managed average of 50 cases each day, delivering telephone assistance and treatment recommendations to public and hospital staff on various medical conditions.

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Resume Overview

School Attended

  • NC Department of Justice
  • Fayetteville Technical Community College

Job Titles Held:

  • Healthcare Assistant
  • Administrative Assistant
  • Communication Supervisor


  • Certificate
  • Some College (No Degree)

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