Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic Customer Service Rep eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of troubleshooting customer service issues and communication and training in special service providers. Motivated to learn, grow and excel in hospitality industry

  • Patient Care
  • Cleaning
  • Infection Control
  • Medical Records Management
  • Conducting intakes
  • Companionship and emotional support
  • Observing responses
  • Medication Administration
  • Emotional Support
  • Range of Motion Exercises
  • Patient Assessments
  • Responding to emergencies
  • Documenting behaviors
  • Patient Management
Work History
to Healthcare Aide American Residential Services | Myrtle Beach, SC,
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care to students and faculty.
  • Obtained student medical history, including medication information, symptoms and allergies For purposes of school use
  • Cared for students with diagnoses such as asthma, diabetes, allergies, ADD, ADHD and documenting of clinic visits especially medication administered.
  • Evaluated students to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • General office skills, typing 65 wpm, filing, telephone communication, computer knowledge, data entry, email, fax, scan
  • First Aid/ CPR certified
  • Professional dress/attire
to Customer Service Representative Guest Services, Inc. | Vista, CA,
  • Adhered to company policies and scripts to consistently achieve call-time And quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Worked in call center setting, the Harrah's Casino project, responsible for booking hotel stays, gaming rewards for 9 of its brand casinos
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
to CSR Client Service Representative. Greenbrier Psych Hospital | City, STATE,
  • Supervised 20 inmates daily, including during mealtime and recreational time.
  • Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Completed incident reports when disorder or violence occurs.
  • Taught juvenile offenders basic life skills such as hygiene and laundry .
  • Initiated crisis intervention by following official crisis communication plans and training.
  • Built relationships with defendants and offenders, assessing living conditions and case background information.
  • Handled over 6 full-cycle caseloads per month, including pre-sentence, pre-trial and client supervision.
  • Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
  • Maintained organized offender records and documentation in compliance with department and legal standards.
  • Worked on an adjudicated unit males ages 8 yrs 18 yrs old.
  • Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
to Manager Gail Stilwell Maids Inc. | City, STATE,
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Coordinated, directed and monitored cleaning staff in cleaning a home and industrial cleaning . These duties performed by use of manual and electrically powered tools and equipment.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Supervised 5 employees, including scheduling, training and performance monitoring.
  • Supervised 20-30 subcontractor. inspections/ punch list completion.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Payroll
  • Accounts payable/ rec
  • Advertising
Expected in 03/2012 Associate of Arts | Criminal Justice University of Phoenix-, San Antonio, TX, GPA:
Expected in | Social Work Southeastern Louisiana University, Hammond, LA GPA:
Expected in High School Diploma | Leon Godchaux High School , Reserve, LA, GPA:

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Resume Overview

School Attended

  • University of Phoenix-
  • Southeastern Louisiana University
  • Leon Godchaux High School

Job Titles Held:

  • Healthcare Aide
  • Customer Service Representative
  • CSR Client Service Representative.
  • Manager


  • Associate of Arts
  • High School Diploma

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