healthcare administrator operational and staff reorg resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Executive Summary

High-energy Manager, Analyst, and Executive Assistant. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I am naturally compelled to streamline costs, boost company moral and revenue through innovative management techniques, including all forms of social media. Organized and diligent, with excellent written, oral, and interpersonal communication skills.

Core Qualifications
  • Operations management
  • Staff development
  • Policy/Program development
  • HR experience
  • Supervision and training
  • Cross-functional team management
  • Coding/Multi-media knowledge
  • Complex problem solving
  • Calm under pressure
  • Sound judgment
  • Organizational Restructure/ChClaire
  • Root cause analysis
Professional Experience
09/2006 to 03/2007
Healthcare Administrator/Operational and Staff Reorg Air Liquide Conley, GA,
  • Responsible for all staff, which consisted of 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, and 1 in-house transcriptionist.
  • Negotiated all terms of a new contract to carve out 95% of in-house billing to an off-site medical billing company (i.e. invoicing, payments, payment plans, collections)
  • Liaison between SDHS and 47 vendors (i.e. IT specialists, all credentialed hospitals, medical supply vendors, OSHA Reps, etc.)
  • Created a comprehensive project plan for total relocation of the practice, beginning with construction and ending 2 months after the move.
  • Cut costs substantially by eliminating unreliable staff and bringing in more motivated, efficient workers. I also issued 2 promotions and 3 raises.
  • Encouraged more verbal communication from the staff and to each other, and assisted them in achieving higher standards in order to move up in their positions. This came from implementing employee reviews.
  • Learned of prior issues SDHS had with OSHA and immediately put controls in place to adhere to all compliance laws. I enforced them via strict communication, patience, and perseverance.
  • Created project plans for each staff member to introduce accountability. They learned how to regulate their timelines in Outlook by reporting their progress through the tasks module.
  • Implemented mandatory weekly staff and doctors meetings in order to stay on top of ongoing/new situations. Created all templates for agendas/minutes and maintained ongoing task lists, distributing them based on their criticality.
  • Attended monthly off-site meetings for San Diego County Medical Administrators to stay informed of current additions/amendments to policies for SHARP, SCRIPPS, etc. I also attended seminars on my own time to enhance my ability as an effective communicator and Administrator/Project Manager.
  • Bookkeeper for the entire corporation, plus 2 personal corps. I introduced Quickbooks to replace the outdated, complicated accounting software being used. By doing this, I synced their reporting system with the accounting firm that handled their umbrella corporation.
  • Reported all employee payroll to Paychex. All other checks were cut by me.
  • Operated in MS Office, MS Project, and Quickbooks daily.
09/2004 to 09/2006
Project Manager/Project Analyst/Executive Assistant Wells Fargo Home Mortgage City, STATE,
  • Responsible for complex projects for the VP of Risk Solutions and SVP of National Consumer Lending.
  • Remote employee in office with the SVP and 3 other Project Managers. Traveled 35% of the time for meetings in various states.
  • Performed as a Project Manager on 3 large compliance-related controls regarding a new database I developed for Risk Solutions Team.
  • Created reports on data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes and timelines in MS Project.
  • Facilitated daily/weekly/monthly conference calls with resource team members, created process flows, and compiled/analyzed information uncovered in those meetings.
  • Reconciled general ledger lines to create monthly variance reports for the SVP.
  • Assisted compliance questions from fulfillment field reps regarding business unit procedures.
  • Monitored the monthly budget and established new procedures, controls, and tools concerning it.
  • Provided research and analytical support in the design, development, and implementation of projects supporting Project Managers and project teams.
  • Researched and maintained timelines, problems and concerns, analyzed project requests, determined requirements and feasibility, recommended improvements, and completed other project-related responsibilities per the VP and SVP as needed and instructed.
  • Used strong communication skills and developed solid relationships with all teams.
  • Operated in MS Office, MS Project, Powerpoint, and Visio daily.
05/2003 to 2004
Healthcare Administrator/Operations and Office Reorg Coast Psychiatric Associates City, STATE,
  • Supervised a staff of 6 medical clerks, 3 doctors, and 1 psychologist.
  • Managed all aspects of payroll, including creating a new system of accountability.
  • Responsible for several large projects that ultimately brought in an additional $30,000/month.
  • Reduced the A/R from $1.4 million to $11,000 by personally reconstructing billing procedures, collections enforcement, and small debt write-offs.
  • Maintained all doctors files, recredentialing, CME hours, and hospital affiliations.
  • Prepared weekly spreadsheets/reports in Excel and Access to insure accurate statistical data regarding all sources of income.
  • Identified ways to lower costs and increase efficiency of all services provided.
  • Streamlined physical paper flow in the office by implementing email addresses for everyone in the office. This eased huge burdens on collectors and increased productivity.
2003 to 02/2003
Healthcare Administrator/Business Office Reorg Los Angeles Airport Urgent Care City, STATE,
  • Supervised a staff of 25 collectors and 25 administrative assistants.
  • Investigated delinquent accounts and provided reasonable solutions for collectors.
  • Created and maintained daily reports for cost efficiency of overall collections and for daily income.
  • Determined the cost of supplies, doctors, employees, etc. and then lowered all costs by 25%.
  • Responsible for all things related to human resources and restructured personnel as needed.
  • Departed once the reorg was stable and successfully completed.
02/2002 to 11/2002
Logistics Supervisor NEC Logistics America, Inc City, STATE,
  • Contracted to supervise a special account with J.Crew Clothiers, which consisted of a staff of 18.
  • Created/maintained all reports, manifests, bill of ladings, etc. manually via Excel as I learned all aspects of logistics.
  • Designed/supervised the creation of a database in Fox Pro that linked to Excel to produce a master list of all items en route to our warehouse from overseas. It tracked freight from before it entered Long Beach Harbor to leaving on our trucks. The database created bill of ladings, manifests, and several reports within seconds. I also added controls that virtually loaded our containers by PO and weight, enabling workers to load within all legal parameters without error.
  • Participated in a great deal of problem solving and troubleshooting.
  • Departed once my contract was successfully completed.
02/2000 to 2002
Junior Healthcare Administrator/Statistics Coordinator Long Beach Memorial Medical Center City, STATE,
  • Identified opportunities for lowering costs and increasing efficiency in all services in order to maintain all federal grants.
  • Worked closely with Decision Support, Medical Records, and several other departments to determine cost, frequency, and reimbursement patterns of identified services.
  • Sought resources for obtaining data applicable to Newborn Careline Dept. objectives.
  • Trained, assisted, and coached clerks, techs, nurses, and doctors in organization of data, activities, and database operations.
  • Gathered, reviewed, and verified all statistics via OBStat Database and ACCESS bridge daily.
  • Maintained all backup for databases, as well as installations.
  • Coordinated 93 nurse's schedules using ANSOS and modified/developed other simple scheduling programs to ease complications.
  • Departed due to corporate restructuring, resulting in the loss of over 1000 employees.
06/1999 to 02/2000
Statistics Coordinator Long Beach Memorial Medical Center City, STATE,
  • Created and implemented the WARS database for the Pharmacy Administration Accounts Receivable Department.
  • Archived figures for the Accounting Department to review and cooperated with Data Management on a daily basis.
  • Created/produced six daily reports in Excel to substantiate balances for 4 on-site pharmacies and 2 remote infusion centers.
  • Responsible for all payments/invoices and delegated postings to appropriate A/R reps.
  • Created spreadsheets for special projects in Excel and Microsoft Word as needed and was responsible for all off-site storage archives and facilities.
  • Electronically released all available medicines for billing and collection reps daily.
  • Worked in PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily.
  • Transferred to the Newborn Careline Department because the position was created for me and I was encouraged to take it.
Expected in
Bachelor of Arts: Psychology
University of Southern California - Los Claireles, California

Graduated Magna Cum Laude

Expected in
Associate of Arts: Social Sciences
Long Beach City College - Long Beach, California

Graduated With Honours

  • Reorganization Procedural Evaluations
  • Ability to collect/analyze/report data
  • Can easily work as a team or independently
  • Great ability to lower costs/increase efficiency
  • MS Project, MS Office, all Windows OS, all Mac OS, Visio
  • Advanced coding in fbml, css, html
  • Databases I designed still in use: LBMMC- OBStat, WARS and NEC - PreLoad DB

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Resume Overview

School Attended

  • University of Southern California
  • Long Beach City College

Job Titles Held:

  • Healthcare Administrator/Operational and Staff Reorg
  • Project Manager/Project Analyst/Executive Assistant
  • Healthcare Administrator/Operations and Office Reorg
  • Healthcare Administrator/Business Office Reorg
  • Logistics Supervisor
  • Junior Healthcare Administrator/Statistics Coordinator
  • Statistics Coordinator


  • Bachelor of Arts
  • Associate of Arts

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