Highly motivated, undergrad finalizing a degree in Healthcare System Management. Passionate and driven by success collaboratively and independently. Looking to contribute to the healthcare organization's success utilizing learned skill sets; as well as acquiring new professional skills.
Skills
Medical Terminology
Medical Insurance Verification
HIPAA Compliment
Staff education and training
Database Entry
Customer Needs Assessment
Billing Inquiries and Payments
Resolving Discrepancies
Administrative Support
Time Management
Multi-line Phone Proficiency
MS Excel, Word, Powerpoint
Education
Bachelor of Science: Healthcare System Management, Expected in 05/2021 - Southeastern Louisiana University - Hammond, LA, GPA:
Relevant Courses: Principles of Healthcare Management, Healthcare Policy and Reform, Principle Practice of Case Management, Integrated Care and Health Systems, Intro to Healthcare Finance, Health Informatics, Healthcare Regulatory and Law
Bachelor of Science: Nursing, Expected in - Southern University And A & M College - Baton Rouge, LA GPA:
Completed 84 credit hours
Relevant Courses: Anatomy and Physiology I & II, Microbiology, Intro to Nursing Processing
Work History
Healthcare Administrative Intern, 01/2021 - 04/2021 Atlantic Health System – , ,
Communicated with patients, ensuring that medical information was kept private.
Scheduled appointments, managed pre-certifications, and verified insurance coverage.
Conducted literature and coding reviews to adhere to state and federal standards.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, and local, state, and federal guidelines relating to HIPAA, benefits administration, and general liability.
Implemented successful healthcare programs through professionalism, quality of care, medical teaching, and patient satisfaction.
Implemented best practice standards for billing resulting in a substantial reduction of accounts receivable delays.
Defined protocols, quality assurance initiatives, and clinic policies and procedures.
Senior Customer Service Representative, 06/2014 - Current Koch Industries, Inc. – , ,
Inform customers of product, price, and policy changes to educate them on issues and resolve concerns.
Learn and maintain an in-depth understanding of product and service information to offer to the customer
Respond to customer requests for products, services, and company information.
Train and direct new employees in conflict resolution, company product, and policy understanding, and data entry practices, boosting customer satisfaction ratings by 50 %.
Maintain accurate and current customer account data with manual forms processing and digital information updates.
Evaluate account and service histories to identify trends, using data to mitigate future issues.
Answer customer telephone calls promptly to avoid on-hold wait times.
Engage customers in person and over the phone to answer questions and address complaints.
Offer advice and assistance to customers, paying attention to special needs or wants.
Operations and Administration, 03/2020 - Current Amerigas Propane, Inc. – , ,
Train and direct newly enlisted Airmen per the United States Department of the Air Force policies and standards.
Coordinate travel arrangements, including booking airfare, hotel, and ground transportation.
Maintain financial accuracy by collecting deposits, fees, and payments.
Compose internal memos and external correspondence for senior leadership and review all documentation to eliminate errors.
Develop and update spreadsheets and databases to track, analyze and report on the performance of Airmen
Create PowerPoint presentations for Airmen training development purposes.
Create detailed expense reports and requests for capital expenditures.
Support logistics for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance.
Motor Transport Operator, 06/2013 - 06/2019 United States Department Of The Army – , ,
Upheld high standards of professionalism and discretion when working
Trained and led newly enlisted soldiers
Inspected vehicles and completed daily maintenance actions.
Managed loading, unloading, and safety of all personnel, cargo, and equipment.
Maintained proficiency in tactical planning options and convoy defense techniques.
Reported defects, damage, and accidents to proper personnel.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
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