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Healthcare Account Manager Resume Example

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HEALTHCARE ACCOUNT MANAGER
Summary

Customer-oriented, strategic-thinking sales professional with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, vendor relations, territory development and revealing customer needs to deliver solutions.

Skills
  • Advertising
  • AR
  • Benefits
  • Budgets
  • Coach
  • Cold calling
  • Negotiate contracts
  • Addressing customer concerns
  • Customer service
  • Staff training
  • Features
  • Order entry
  • Pricing
  • Processes
  • Sales
  • Software training
  • Market trends understanding
  • Sales and market development
  • Networking
  • Expense reporting
  • Persuasive selling
  • Sales presentations
  • Prospecting skills
  • Upselling expertise
  • Territory management
  • AS400
  • MS Office
Experience
PERFORMANCE FOOD SERVICE | Temple, TXHealthcare Account Manager08/2016 - 06/2020
  • Build relationships with existing and potential clients to determine business needs and assist in meeting those needs with programs and services available through our company.
  • Worked closely with dietary managers to ensure proper software training and maintaining a monthly budget.
  • Meeting with prospects and cold calling with account managers to help them grow the healthcare market in their area.
  • Performed customer advocacy.
  • Resolved issues and address customer concerns to internal departments.
  • Worked with internal departments as well as vendors to manage service levels and meet goals set by the company.
  • Negotiated established vendor/company pricing standards.
  • Managed customer profitability.
  • Monitored sales volumes, margins and related measurements.
  • Provided operations support.
  • Attended and actively participate in all sales meetings.
  • Sent weekly/monthly reports and invoices to maintain an ARgoal set forth by the company.
  • Continued role on our training team new hires teaching them our order entry system as well as being available to answer questions from our existing account managers about the system and processes.
PERFORMANCE FOOD SERVICE | Temple, TXAccount Manager06/2011 - 08/2016
  • Build relationships with existing and potential clients to determine their business needs and assist them in meeting those needs with programs and services available through our company.
  • Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
  • Maintained strong understanding of competitors mission, offerings and presence in assigned territory.
  • Seek new business to grow existing territory and meet/exceed sales budgets and case growth.
  • Worked with internal departments as well as vendors to promote new products and ideas as well as getting clients better pricing based on volume.
  • Collected money from clients to keep their accounts in good standing.
  • Helped cover vacations when multiple account managers are out or management is not available.
  • Train new hires on order entry system as well as fielding questions from existing account managers about the system.
  • Provided Wait staff training for clients and their staff.
  • Monitored trends in customer industries and marketplaces to shape sales methods.
TEMPLE DAILY TELEGRAM | Temple, TXAccount Executive08/2006 - 06/2011
  • Consulted with clients to orchestrate advertising campaigns that would allow them to reach target buyers with the most impact for their dollar.
  • Identified potential customers and evaluated market potential.
  • Used effective communication and interpersonal skills when meeting and speaking with clients, which promoted long-lasting relationships.
  • Provided an outstanding level of customer service to ensure that the clients are getting the level of care they deserved.
  • Negotiated contracts with advertising agencies that would benefit both the companies they represent and our newspaper.
  • Continued to seek new business to build and maintain a healthy account list.
  • Worked closely with other departments to build successful ads and monitor billing issues so that they are addressed in a timely manner.
  • Worked diligently to meet and exceed monthly sales goals.
  • Rolled out and successfully trained on new ad tracking software.
  • Reviewed advertising copy, design comps and final art to approve work.
  • Drove revenue through excellent account service and new product proposals.
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
Education and Training
Belton High School | Belton, TXHigh School Diploma
Activities and Honors
  • Temple Chamber of Commerce~ 2010 Chair Red Carpet Ambassador Chairman, Business After Hours Committee, Red Carpet Ambassador of the year 2009.
  • Community Business Alliance~ 2010-2011 President
  • Lakewood PTA 2009-2010 Vice President, Lakewood PTA 2010-2011 Vice President
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Resume Overview

Companies Worked For:

  • PERFORMANCE FOOD SERVICE
  • TEMPLE DAILY TELEGRAM

School Attended

  • Belton High School

Job Titles Held:

  • Healthcare Account Manager
  • Account Manager
  • Account Executive

Degrees

  • High School Diploma

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