Health Service Assistant L resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Award-winning customer support professional who has advanced quickly in all positions. Motivated to perform at peak levels and meet company goals. Detail-oriented WNA with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Seasoned with more than 20 years in customer service and technical troubleshooting. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies. Authorized to work in the US for any employer
Core Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Health Service Assistant l, 04/2008 to 11/2013 City Of Emeryville, Ca – Emeryville, CA,
Obtains specific information regarding health problems and/or dietary habits in order to counsel and make referrals to health resources; assists patients/participants with arrangements for maximum utilizations of community resources.
Provided base level IT support to non-technical personnel within the business Managed high volume of call flow and schedule and reschedule follow up appointments, responded to technical support needs of customers.
Resolved customer issues in a clear, courteous and straight forward manner.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Created cases and claims for damaged, lost or displaced food packages.
Assists professional staff in arranging and conducting health education programs, demonstrations, special health conferences, and clinics in the community.
Supervising Health Service Assistant l, 09/2004 to 04/2008 San Bernardino County Public Health – City, STATE,
Supervise non-licensed staff engaged in the provision of health and health related services; assign and review work, train staff, write and sign work performance evaluation, participate in hiring and disciplinary actions, and assist in resolving employee grievances; review and approve requests for leave time; check time and attendance.
Managed high volume of call flow and schedule and reschedule follow up appointments, responded to technical support needs of customers.
Demonstrated professionalism and courtesy with customers at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Created cases and claims for damaged, lost or displaced food packages.
Followed up with clients to ensure optimal customer satisfaction.
Conducted research to address customer concerns.
Remained up-to-date on the latest technologies and solutions applicable to company products.
Health Service Assistant l, 04/1996 to 09/2004 San Bernardino County Public Helth – , ,
Obtains specific information regarding health problems and/or dietary habits in order to counsel and make referrals to health resources; assists patients/participants with arrangement for maximum utilization of community resources.
Provide base level IT support to non-technical personnel within the business.
Managed high volume of call flow and schedule and reschedule follow up appointments for participants,respond to technical support needs of customers.Demonstrated professionalism and courteous with customer at all times.
Identified and solved technical issues with a variety of diagnostic tools.
Created cases and claims for damaged, lost or displaced food packages.
Office Assistant i, 09/1995 to 04/1996 San Bernardino County Public Health – City, STATE,
Answering incoming calls minimum 150-200 daily, schedule and reschedule appointments for for on going patients/participants or new enrollees.
to the WIC Program, inform and explain eligibility for service's.
Faxed out WIC information to participants that are relocating out of state.
Made sure that participants are being sent to appropriate WIC sites.
Received incoming mail and distributed to appropriate staff or other County Offices.
Accomplishments Learning the use of fax,copying machine and multiple phone lines.
Being able to help walk-in and give out appropriate information.
Totals; Cred.
ATT = Earned 60.00 Units - GPA- 4.00.
Education
: Administrative Criminal Justice, Expected in 2008 San Bernardino Valley College - San Bernardino, CA GPA: Administrative Criminal Justice State Certified WNA-WIC Nutrition Assistant in Nutrition for Women, Infant and Children
San Bernardino County Public Health Dept. - San Bernardino, CA
GED: Basic Studies, Expected in 2004 Somos Hermanas Unidas - Colton, CA GPA: Basic Studies
Professional Affiliations
Languages
Fluent in Spanish
Skills
CA, conferences, copying, address customer concerns, clients, customer satisfaction, Educator, faxes, fax, health education, hiring, ISIS, IT support, excel, mail, word, assists patients, personnel, copy machine, Public Health, research, San, Fluent in Spanish, Team Player, technical support, technical
support, telephones, phone
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