Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Career Overview

Skilled Implementation Specialist with nine years of healthcare experience in various roles. Seeking a position that will utilize my database knowledge, project management abilities, strong analytical and problem-solving skills, and healthcare background.

Expected in 2017
Master of Science: Health Informatics
Arkansas Tech University - Russellville, AR
Expected in 2013
Bachelor of Arts: Economics
University of Tennessee - Knoxville, TN

Work Experience
09/2017 to Current
Health Informatics Specialist County Of San Bernardino San Bernardino, CA,
  • Conduct discovery calls with providers, clinicians, and other clinic staff to determine how to configure EHR, train on appropriate workflows, and explain the implementation process.
  • Outline and Develop training materials and acted as subject matter expert for Occupational Health Manager(OHM) EHR.
  • Created and executed SQL queries for problem-solving and investigation for clinics and management.
  • Coordinate meetings between site directors, health center managers, and project managers.
  • Utilize SQL Server to develop and automate complex reports requested by client sites.
  • Collaborate with application configurations team to develop and improve existing reports.
  • Assist in the identification and development of reporting, documentation, and training.
  • Evaluate clinical workflows to match EHR integration.
04/2016 to 10/2017
EHR Implementation Specialist Naphcare Palmetto, FL,
  • Advised, presented, and supported the configuration of an Electronic Health Record (EHR) that is specific to behavioral health clinics during a 6-month implementation phase.
  • Delivered configuration and end-user training that drives adoption of and satisfaction with the product.
  • Conducted implementation training sessions with clients (remotely and at client location) to facilitate interface set-up, application, and configuration.
  • Facilitated registration process for outside vendor services (Emdeon Claim Batching, eLabs, Dr. First e-prescribing, and others).
  • Combined knowledge of clinical/billing information systems and clinical/billing practice workflow processes to collaboratively plan and carry out implementation activities.
  • Prepared simple to complex SQL based reports upon customer request.
  • Established and maintained strong professional relationships with clients.
  • Developed and maintained a high level of product and business knowledge. 
11/2013 to 03/2016
Implementation Specialist I, II RxSafe, LLC City, STATE,
  • Organized and implemented robotic automation technology installation projects in a startup environment.
  • Managed the installation, training, and support for pharmaceutical robotics in chain, independent, hospital, and central fill pharmacies.
  • Provided exceptional customer service to current as well as potential customers as a member of support team.
  • Utilized database queries to create reports per customer request.
  • Traveled 50-75% in North America, providing on-site implementation training, troubleshooting assistance, and field service and maintenance.
  • Managed trade shows by setting up equipment, demonstrating technology and keeping track of leads.
  • Created tutorials, step-by-step guides, and operation manuals for new and current products.
  • Maintained and supervised internal help desk as consultant
09/2007 to 12/2013
Certified Pharmacy Technician, CPhT Kroger Pharmacy City, STATE,
Areas of Expertise
  • Google Apps   
  • Oracle SQL Developer
  • MS SQL Server
  • Pentaho Report Designer
  • PTCB Certified
  • JIRA
  • Intacct
  • MS Office Suite
  • HIPAA trained
  • Extensive medical and pharmacy terminology knowledge
  • Soffront CRM
  • Zendesk

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School Attended

  • Arkansas Tech University
  • University of Tennessee

Job Titles Held:

  • Health Informatics Specialist
  • EHR Implementation Specialist
  • Implementation Specialist I, II
  • Certified Pharmacy Technician, CPhT


  • Master of Science
  • Bachelor of Arts

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