health care support customer service advocate resume example with 20+ years of experience
(555) 432-1000 - - resumesample@example.com - : - -
To secure a position in Customer Service/ Manufacturing / Production doing the best I can, increasing my knowledge and efficiency of the position. Hardworking and reliable Healthcare Support Advocate with strong ability in communication and satisfaction. Offering empathy, attentiveness and educating the member. Highly organized, proactive and punctual with team-oriented mentality.
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- Answers and make outbound and inbound calls, benefit explanation,medication ordering and billing and payment.
- Primary Responsibilities: Provide excellent customer service Constantly meet established productivity, schedule adherence, and quality standards Respond to complex customer calls Meets and exceed all stats Resolve customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer medication requests Physician prescriptions review Explanation of Benefits (EOB) Experienced in Multi tasking Able to trouble shoot and resolve issue without guidance Able to work in multiple applications at the same time and clients including Medicare (CMS), United Healthcare, Blue Cross Blue Shield etc.
- Able to comply and assist customer requests Knowledge in assuring customer is in the correct department according on their benefit plan Able to use phone system to transfer, incoming and outbound calls Experienced in relating information on prior authorizations procedure Experience with systems Navigator, , Iris, RXHD , myrxadvisor, Teams, outlook, etc Adheres to all established standard operating procedures.
- Basic tasks are completed without review by others.
- Supervision/guidance isn't required for higher level tasks.
- Prior stable work experience Ability to navigate a computer while on the phone Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product Ability to remain focused and productive each day though tasks may be repetitive Physical Requirements and Work Environment: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects,Claire periods working at computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity.
- Deliver clinical supplies, pickup and sort clinical samples.
Examined documents, materials, or products and monitor work processes
to assess completeness, accuracy, and conformance to standards and
specifications.
Reviewed documents, such as production schedules, work orders, or
staffing tables, to determine personnel or materials requirements or material
priorities.
Conferred with department supervisors or other personnel to assess
progress and discuss needed changes.
Revised production schedules when required due to design changes,
labor or material shortages, backlogs, or other interruptions, collaborating with
management, marketing, sales, production, or engineering.
Conferred with establishment personnel, vendors, or customers to
coordinate production or shipping activities and to resolve complaints or
eliminate delays.
Record production data, including volume produced, consumption of raw
materials, or quality control measures.
Requisitioned and maintain inventories of materials or supplies
necessary to meet production demands.
Calculated figures, such as required amounts of labor or materials,
manufacturing costs, or wages, using pricing schedules, adding machines,
calculators, or computers.
Distributed production schedules or work orders to departments.
Compiled information, such as production rates and progress, materials
inventories, materials used, or customer information, so that status
reports can be completed.
Assemble component parts using blue prints, and other work
instructions , rivet guns and power tools etc. when necessary to
create a quality part in a timely manner.
Douglass High School - Oklahoma City, OK
Excellent NPS , after call time, on hold time etc, allowing me to receive countless Bravo awards, Kudo's awards , bonuses etc.
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Resume Overview
School Attended
- Douglass High School
Job Titles Held:
- Health Care Support/ Customer Service Advocate
- Carrier/ Lab Samples
- Production/Shipping and Receiving Clerk
- Aircraft Structural Mechanic
Degrees
- High School Diploma
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