A highly accomplished, talented and professional health care administrator with twelve years of diverse experience in the hospital and corporate sector. Looking for an opportunity to secure the position of Health care Administrator to utilize my skills and proficiency in a renowned organization.
Supervision and training
Complex problem solving
Familiar with medical terminology and clinical procedures
Familiar with basic operating systems like Microsoft Excel, Word, PowerPoint, Excel and the Internet
Possess good management and leadership skills
Time and Resource Optimization
Possess excellent oral and written communication skills
Ability to develop programs and negotiate vendors
Possess good analytical and organizational skills
Bundles of Joy Assisted LivingBaltimore, MDHealth Care Services Director08/2013 to Current
· Handled the tasks of commissioning local
health care through hospital management, community health services and general
· Liaise with medical staff and oversaw
day-to-day activities of the organization
· Handled the responsibilities of negotiating
with medical and non-medical staff Interacts with people in external
organizations like private sector, voluntary groups and social services
Responsible for supervising and managing
clerical as well as administrative staff Handled the tasks of gathering and
· Responsible for generating and evaluating new
strategies and systems Handled the tasks of preparing budgets and maintains
finances within limited constraints
· Responsible for hiring, appraisal and
development of medical administrative staff
· Handled other administrative tasks as required
the administrative staff performs services in accordance with the state
and federal regulations
for conducting inspections and audits
tasks of generating policies and procedures of health care and employees
update and modified procedures on a regular basis as per the requirement
of the organization
finance department to devise and ensure that the department operating
within budgetary guidelines
MB ROI Bender & Radcliffe P.ATimonium, MDClient Support Administrator02/2008 to 02/2015
Executed integrated advertising campaign across multiple media channels.
Increased profits by developing, initiating, and managing client support.
Initiated program that standardized employee training and led to increase in customer satisfaction by 13%.
Develop and maintain strong business relationships with network providers, clients, administrators and internal business partners.
Provides research, problem resolution and follow-up on a variety of provider issues, and customer complaints.
Administer procurement and outsourcing alternatives resulting in efficient productivity and significant savings in time, and company budget expenses.
Monitor and control risks, prioritize workload, multitask and successfully complete projects with in project scope and cost specifications.
Provide oversight, direction, development, problem resolution, and leadership for my team in a multi-operating environment.
Document and report project changes and risks while ensuring optimal customer service.
Sheppard Pratt Health SystemTowson, MDMental Health Patient Coordinator02/2005 to 02/2008
Developed department's first incentive performance plan which motivated staff and resulted in a 33% increase in productivity.
Served as mentor to junior team members.
Managed team of 32 Surpassed revenue goals in four consecutive quarters. Surpassed revenue goals in four consecutive quarters. professionals.
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
Coordinate structured group activities and exercise for patients.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
Calmed upset/angry customers researched and rapidly solved problems and rebuilt patient trust.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Spearhead a campaign to reduce the number of complaints
Provided an overall high level of customer satisfaction in compliance
Boosted the level of employee moral
High School Diploma2005Baltimore City College H.S, Baltimore, MD
Public Relations Associates2007Hampton University, Hampton, VA
Master of Science MS:Project Management2013Morgan State University, Baltimore, MDProject Management
2017Volunteer for Victory N Prayz Dance StudioSecretarial duties, Administer company payroll, Maintain finances and expenses, Report and document budget expenses to Director of finance. Coordinate meetings, dance recitals, and activities, Plan fieldtrips, Event planning, Manage student registrations and renewals while providing optimal customer service, Manage costume inventory, facilitate purchase orders, negotiate contract with venues, reserving a location for an event coordinating, outside vendors developing, parking plan designing emergency contingency, Implement plans ensuring compliance with health and safety standards, manage and delegate staff responsible for each function overseeing, streamlined successful community events from 2011-2017.
Outstanding Communication skills, Proficient in Procurement & Project Management, Public Relations, Quality assurance, Risk Management, Telecommunications, Workshops, Strategic Planning Strategy, Team building, Time and resource management, Administration, Service Quality Improvement, Administrative Support, Contract negotiation, Customer Service, Inventory management, facilitating meetings, merchandising, Community Outreach