health care services director resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Executive Summary
A highly accomplished, talented and professional health care administrator with twelve years of diverse experience in the hospital and corporate sector. Looking for an opportunity to secure the position of Health care Administrator to utilize my skills and proficiency in a renowned organization.
Core Qualifications

  • Policy/program development
  • Supervision and training
  •  Complex problem solving
  • Familiar with medical terminology and clinical procedures
  • Familiar with basic operating systems like Microsoft Excel, Word, PowerPoint, Excel and the Internet
  • Possess good management and leadership skills


  •  Risk Management
  • Time and Resource Optimization
  •  Team leadership
  •  Strategic planning
  • Possess excellent oral and written communication skills
  • Ability to develop programs and negotiate vendors
  • Possess good analytical and organizational skills

Professional Experience
07/2013 to Current Health Care Services Director Adp | Warwick, RI,
· Handled the tasks of commissioning local health care through hospital management, community health services and general practitioners
· Liaise with medical staff and oversaw day-to-day activities of the organization
· Handled the responsibilities of negotiating with medical and non-medical staff Interacts with people in external organizations like private sector, voluntary groups and social services
· Responsible for supervising and managing clerical as well as administrative staff Handled the tasks of gathering and analyzing data  
· Responsible for generating and evaluating new strategies and systems Handled the tasks of preparing budgets and maintains finances within limited constraints
· Responsible for hiring, appraisal and development of medical administrative staff
· Handled other administrative tasks as required Ensured that the administrative staff performs services in accordance with the state and federal regulations
Responsible for conducting inspections and audits
Handled the tasks of generating policies and procedures of health care and employees Reviewed
update and modified procedures on a regular basis as per the requirement of the organization
Worked with finance department to devise and ensure that the department operating within budgetary guidelines
01/2008 to 01/2015 Client Support Administrator MB ROI Bender & Radcliffe P.A | City, STATE,
  • Executed integrated advertising campaign across multiple media channels.
  • Increased profits by developing, initiating, and managing client support.
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 13%.
  • Develop and maintain strong business relationships with network providers, clients, administrators and internal business partners.
  • Provides research, problem resolution and follow-up on a variety of provider issues, and customer complaints.
  • Administer procurement and outsourcing alternatives resulting in efficient productivity and significant savings in time, and company budget expenses.
  • Monitor and control risks, prioritize workload, multitask and successfully complete projects with in project scope and cost specifications.
  • Provide oversight, direction, development, problem resolution, and leadership for my team in a multi-operating environment.
  • Document and report project changes and risks while ensuring optimal customer service.
01/2005 to 01/2008 Mental Health Patient Coordinator Sheppard Pratt Health System | City, STATE,
  • Developed department's first incentive performance plan which motivated staff and resulted in a 33% increase in productivity.
  • Served as mentor to junior team members.
  • Managed team of 32 Surpassed revenue goals in four consecutive quarters. Surpassed revenue goals in four consecutive quarters. professionals.
  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
  • Coordinate structured group activities and exercise for patients.
  • Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
  • Calmed upset/angry customers researched and rapidly solved problems and rebuilt patient trust.
  • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
  • Spearhead a campaign to reduce the number of complaints
  • Provided an overall high level of customer satisfaction in compliance
  • Boosted the level of employee moral
Expected in 2005 High School Diploma | Baltimore City College H.S, Baltimore, MD GPA:
Expected in 2007 Public Relations Associates | Hampton University, Hampton, VA GPA:
Expected in 2011 BA | Business Administration Management Science & Sys Morgan State University, Baltimore, MD GPA:
Business Administration Management Science & Sys
Expected in 2013 Master of Science MS | Project Management Morgan State University, Baltimore, MD GPA:
Project Management
Expected in 2017 | Volunteer for Victory N Prayz Dance Studio, , GPA:
Secretarial duties, Administer company payroll, Maintain finances and expenses, Report and document budget expenses to Director of finance. Coordinate meetings, dance recitals, and activities, Plan fieldtrips, Event planning, Manage student registrations and renewals while providing optimal customer service, Manage costume inventory, facilitate purchase orders, negotiate contract with venues, reserving a location for an event coordinating, outside vendors developing, parking plan designing emergency contingency, Implement plans ensuring compliance with health and safety standards, manage and delegate staff responsible for each function overseeing, streamlined successful community events from 2011-2017.
Outstanding Communication skills, Proficient in Procurement & Project Management, Public Relations, Quality assurance,  Risk Management,  Telecommunications, Workshops, Strategic Planning Strategy, Team building, Time and resource management, Administration, Service Quality Improvement, Administrative Support, Contract negotiation, Customer Service, Inventory management, facilitating meetings, merchandising, Community Outreach

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Resume Overview

School Attended

  • Baltimore City College H.S
  • Hampton University
  • Morgan State University
  • Morgan State University
  • Volunteer for Victory N Prayz Dance Studio

Job Titles Held:

  • Health Care Services Director
  • Client Support Administrator
  • Mental Health Patient Coordinator


  • High School Diploma
  • Public Relations Associates
  • BA
  • Master of Science MS

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