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Health Care Coordinator Resume Example

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HEALTH CARE COORDINATOR
Summary
Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve mental health issues and thrive on their own terms.
Highlights
  • Violence prevention
  • Homeless and dual diagnosed populations
  • Behavioral therapy
  • Structural family therapy
  • Expressive arts therapy
  • Trauma-informed therapy
  • Family maintenance Emergency response training
  • Community outreach expert
  • Urban area specialist
  • Attentive listener
  • Sensitive
  • Empathetic​
  • Strong communicator
  • Detail-oriented
  • Women's issues
  • Team player
  • Program development
  • Mood disorders knowledge
  • Natural leader​
  • Staff development
Accomplishments
- Served prison reentry program participants who went on to earn high school diplomas or GEDs.
- Managed a caseload of more than 65 clients at any given time.
- Assisted more than 100 clients in obtaining education and employment.
- Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees and difficult parents of behavioral children serviced.
Experience
July 2016
to
Current
HumanaCincinnati, OhioHealth Care Coordinator
  • Conducting assessments to identify problems, eligibility for assistance and need for services - Ensuring in-home care delivery is in accordance with each member's contractual program requirements and is high quality and complies with company - adopted evidence- based clinical practice guidelines - Developing a professional care plan from the assessment findings and in collaboration with the clients Physician to ensure the facilitation of the provision of the best possible care - Thorough and timely documentation of initial and ongoing assessments and outcomes - Communicate explanation of the care plan and all subsequent cost of all services to client and or families, Attorney or Guardians - Act as a liaison to families as well as with collateral clinicians, professionals & agencies Effectively communicate with clients, families, Physicians, Attorneys, etc.
  • And all members of the multidisciplinary team all findings, outcomes, plans that relate to the provision of member care - Work effectively with all departments to ensure the best delivery of service - Participate in case conferences with other disciplines providing care - Observes infection control practices and uses standard precautions - Participates in quality management/performance improvement activities - Performs any other duties as requested by the company.
September 2015
to
March 2016
Talbert HouseCincinnati, OHActivity Security Monitor
  • Monitor buildings and/or grounds to assure safety, custodial care, discipline, surveillance of residents and security of property, buildings, and equipment areas (e.g.
  • Checks for fires, damage, loss, theft, equipment malfunctions, locks and unlocks doors when required).
  • Direct resident activities in assigned areas of the facility.
  • Observe, investigate abnormal situations, report findings, and take action as appropriate to job role.
  • Perform related security and safety functions (e.g.
  • Identifies safety violations; screens and checks clients/ visitors entering and leaving premises; monitors environment and assist's in controlling residents according to site protocols).
  • Assist with self-administration of medication and maintain documentation.
  • Handle and or assists in emergency situations(e.g.
  • Administer first aid) and cooperates with appropriate authorities.
  • Respond to emergencies and /or incidents, which threaten safety or security of facility, staff, clients, or general public.
  • Perform routine non-clinical intake duties as required by site.
  • Assist clients and peers in making decisions utilizing established protocols.
  • Monitor clients location and behavior changes.
  • Operate vehicle to transport clients as required (e.g.
  • Hospital, doctors offices, other medical facilities, court hearings, placement).
  • Complete and provide accurate and timely documentation (incident reports, log entries, etc.) and related record keeping duties.
  • Communicate key information in a timely manner.
  • Answer telephones.
  • Answer questions/inquiries.
  • Maintain accurate records.
December 2013
to
May 2015
St Joseph OrphanageCincinnati, OHTherapeutic Team Leader (TTL)
  • Formulate ISP's in conjunction with the youth and their family develop transition plans that address ongoing treatment issues and provide evaluations and updates provide both community psychiatric support treatment (cpst) and individual mental health therapy services provide community or site based individual and/or family therapy individualized assessment and planning Crisis management some case management duties.
  • Home safety checks in foster parent homes.
August 2011
to
September 2015
Talbert HouseCincinnati, OhioLife Skills Coach
  • Provide reliable and consistent interactions from a positive adult perspective.
  • Offer in school/home/community support during transitions of the youth.
  • Collaborates with the Wraparound team to develop comprehensive treatment goals.
  • Provides opportunities to practice and develop skills in community (i.e.
  • Use of library, restaurants, ) Facilitate pro social interactions with peers, teachers, adults, family members.
  • Coaching to encourage and support life skills (i.e.
  • Positive dress, hygiene, grooming).
  • Model appropriate ways to manage impulse control, anger management, problem solving, etc.
  • Introduce youth and family to local community resources.
  • Provide support to access community resource to encourage community integration.
  • Redirect to positive behaviors in the classroom and community.
  • Offer praise/reinforcement/reward for accomplishment and progress towards goals.
  • Role play pro social life situations (i.e.
  • How to respond to anger provoking situations).
  • Mediate crisis/conflict in real life situations to guide the client/family towards success.
  • Process/talk through traumatic or negative life experiences to encourage a more positive outcome/behavior/ reaction from the student in the future.
  • Teach how to advocate for self assertively but not aggressively.
  • Promote self esteem building.
July 2010
to
July 2011
Talbert HouseCincinnati, OhioFamilty Re-entry Case Manager
  • Assists incarcerated individuals and their families through the transition from prison to the family and community.
  • Case management, family mentoring, employment readiness and life skills, and linkage to housing, legal education and community resources Family reunification, employment stabilization and counseling services, which begin while the individual is incarcerated and continue upon his or her release to the community.
  • Facilitate Anger Management Group called "Cage Your Rage" at Dayton Corrections Institution (DCI) prison.
  • Assist with facilitating the Nurturing Fathers Group in Talbert House Rehab facilities.
  • Travel to prisons in Ohio to recruit prisoners for the Family Reentry Program.
  • Case manage client's at DCI prison until they are released into the community.
  • Then continue working with client for 3 to 6 months.
  • Crisis intervention and de-escalation techniques are used.
November 2008
to
October 2011
Camelot Community CareCincinnati, OhioBehavioral Specialist
  • Assist in treatment plans for children with behavior problems -Help the child in the home stay focused on school and working towards their behavior or developmental issues -Assist the children and parents work towards the goal of maintaining the client in the home/community -Assist parents in redirecting the child when the child is not working towards the goals set up by the treatment team/therapist -Assist in removal of inappropriate barriers in the home with the family -Attend meetings to assist in the development of a plan to help the child and family successfully achieve goals Perform de-escalation techniques when needed -Monitor and record families interaction with the client/child Offender Family Reentry/Community Case manager.
September 2008
to
July 2010
Central Community Health Board (CCHB)Cincinnati, OhioCase Manager
  • Casemanage 40 to 60 clients.
  • Some clients are mentally ill and others are dual diagnosed such as mentally ill and also have a drug/alcohol addiction.
  • Verify coverage & benefits with the health insurers to ensure the provider is appropriately paid Coordinate the services associated with discharge or return home from Mental Health facilities Community Support Services Provide patient education Provide post-care follow-up Coordinate services with other health care providers Assist clients to court to represent client in their cases Assist clients in life goals to better themselves Plan Individualized Service Plans (ISP) -Treatment Plans for Mentally ILL and drug/alcohol addicts Assist client's in finding proper treatment such as rehab services, GED programs, Life skills and employment Intervention and de-escalation techniques used.
May 2008
to
September 2008
Seven Hills Neighborhood HouseCincinnati, OhioVictom of Crime Advocate (VOCA)
  • Review incident/offense reports Provide telephone & in-person crisis intervention services Home visits to clients/victims Offer referrals and support services to victims of crime Conduct court related services that assist victims Data entry and Document all relevant information Facilitate Groups and meetings such as Domestic Violence Accompany victims to court & hospital as needed.
October 2007
to
August 2008
Lighthouse Youth Crisis CenterCincinnati, OhioIntern/Volunteer Youth Worker/ Social WorkerWorked closely with the Social Worker in monitoring residents behavior and interactions Observe youth behavior and daily activities Perform Intakes on new clients Lead group discussions Have one on one meetings with youth Crisis counseling Mentor the youth Help maintain records on residents Recorded notes on residents in the computer system as well as for the records on file Crisis intervention and de-escalation techniques used Maintain clean and health environment for youth.
December 2006
to
July 2010
Center PointCincinnati, OhioActivity Security Monitor
  • On call position Monitor residents with mental disabilities or addictions in an adult group home Observe and record activities of the Residents throughout the day Problem solving Monitor residents taking medicine Crisis intervention/counseling Maintain clean and safe environment for residents Victim Of Crime Advocate.
September 2005
to
April 2008
Hamilton County Child SupportCincinnati, OHChild Support Technician
  • Researched and reviewed case information, defaults, client complaints, etc.
  • Direct contact with clients and families Practiced de-escalation skills during crisis situations on the phone and in person Completed documentation and processed case information in child support system and to the juvenile courts Verified data and send referrals Prepared monthly reports Customer Service Negotiate/mediate with obligee and obligor on amounts to be paid Obtained a case load of 600 to 1200 Worked call center also Performed calculations for clients, courts, and employers.
Education
2015
University of CincinnatiCincinnati, OHMSW Social Work-Mental Health
2009
University Of CincinnatiCincinnati, OHBachelor of Social Work
Skills
Customer Service, Community Service, Case Management, Coach, Coaching, Conferences, Counseling, Crisis intervention, Crisis management, Data Entry, Documentation, family therapeutic intervention, Foster Care System,  First aid, ISP experience, Court Experience, Mediator, Meetings, Mentor, Problem Solving, Progress, Record Keeping, Maintains Safety, Treatment Plans, De-escalator, People Skills, Self Starter, Organizational skills, Microsoft, Outlook, Willing to learn new things
Additional Information
  • Authorized to work in the US for any employer
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Resume Overview

Companies Worked For:

  • Humana
  • Talbert House
  • St Joseph Orphanage
  • Camelot Community Care
  • Central Community Health Board (CCHB)
  • Seven Hills Neighborhood House
  • Lighthouse Youth Crisis Center
  • Center Point
  • Hamilton County Child Support

School Attended

  • University of Cincinnati
  • University Of Cincinnati

Job Titles Held:

  • Health Care Coordinator
  • Activity Security Monitor
  • Therapeutic Team Leader (TTL)
  • Life Skills Coach
  • Familty Re-entry Case Manager
  • Behavioral Specialist
  • Case Manager
  • Victom of Crime Advocate (VOCA)
  • Intern/Volunteer Youth Worker/ Social Worker
  • Child Support Technician

Degrees

  • MSW Social Work-Mental Health
    Bachelor of Social Work

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