Health Care Assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Healthcare Assistant with four years of experience assisting nursing staff in delivery of patient care. Complies with healthcare guidelines, policies and standards and reports patient information and observations to plan and guide nursing care. Maintains safe and clean environment using approved infection control practices.

Knowledgeable and dedicated customer service professional with extensive business industry experience. Solid team player with an outgoing, positive demeanor and demonstrated ability to establish rapport with clients. Motivated to maintain customer satisfaction and contribute to the success of the company. Focus on quality, speed, and process optimization. Articulate, energetic, and results-driven with a demonstrated passion for building relationships, cultivating partnerships, and expanding business.

The goal is to move forward and create a successful path in whatever situation I find myself in.

  • Hardware break and fix
  • Mobility Devices
  • Medical Recordkeeping
  • Hardware upgrade
  • Observation Documentation
  • Data Entry and Maintenance
  • Customer Account Management
  • Interpretation and Translation Services
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Call Documentation
  • Information Inputting
  • Microsoft Exchange
  • Electronic Information Systems
  • Information Tracking
  • Health Information Technology Implementation
  • Hardware Installation
  • Microsoft Office
  • Decision Making
  • Data Entry
  • Help Desk Support
  • Technical Troubleshooting
  • Microsoft Windows and Office
  • Mac OS and IOS troubleshooting
Work History
Health Care Assistant, 07/2018 - Current
Osf Healthcare Monmouth, IL,
  • Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Customer Service Associate, 05/2017 - 03/2020
Floor & Decor Clearwater, FL,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered basic technical support for clients on wide range of company products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
Office Assistant, 01/2018 - 01/2020
Havertys Midland, TX,
  • Provided clerical support, addressing routine and special requirements.
  • Produced high-quality communications for internal and external use.
  • Prepared meeting rooms and materials and recorded important information.
  • Interacted with customers by phone, email or in-person to provide information.
  • Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Arranged meetings and coordinated resources for use by attendees.
Customer Service Manager, 01/2015 - 11/2016
Mission Bio Van Nuys, CA,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Improved customer service initiatives by streamlining sales and order management processes.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Bachelor of Science: Nursing Science, Expected in 12/2023
Chamberlain University - Downers Grove, IL
High School Diploma: , Expected in 06/2014
Maverick College Ibadan - Ibadan,
  • BLS - Basic Life Support
  • CompTIA A+
Native or Bilingual:
Negotiated :
English :
Negotiated :

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Resume Overview

School Attended

  • Chamberlain University
  • Maverick College Ibadan

Job Titles Held:

  • Health Care Assistant
  • Customer Service Associate
  • Office Assistant
  • Customer Service Manager


  • Bachelor of Science
  • High School Diploma

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