Diligent Sales Associate with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Experienced in Home Health Aide Care whilst familiar with the American Red Cross with expertise in records management and resource coordination.
Skills
Patient-focused care
Companionship and emotional support
Patient Care
Bathing
Dementia Knowledge
Medication Administration
Allergy Management
Cleaning
Meal Preparation
Emotional Support
Adaptive Equipment
Stocking and Replenishing
Merchandising Knowledge
Sales
Product and Service Sales
Exceptional Customer Service
Point of Sale Knowledge
Excellent people skills
Good listening skills
Cultural awareness
Adaptability
Verbal and written communication
Excellent work ethic
Microsoft Office
Responsible
Analytical skills
Computer proficiency
Work History
Health Care Aide, 03/2020 to Current Chartwell Retirement Residences – Edmonson, TX,
Worked to improve and enhance patient life through effective and compassionate care.
Promoted good oral and personal hygiene by aiding patient with shaving, bathing and teeth brushing.
Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Developed rapport to create safe and trusting environment for care.
Collaborated with physicians to design at-home medication guidelines and educated patient and family on correct medication administration.
Maximized patient satisfaction by helping individual carry out personal tasks such as dressing and walking.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Adhered to all resident lifting and safe lifting instructions and rules.
Supervised daily activities and provided assistance when needed.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Kept close eye on behavior and emotional responses of clients, consulting with Primary Care Physician to address concerns and protect each person from any harm.
Retail Assistant, 10/2019 to 02/2020 Heartland Bank & Trust Co – Normal, IL,
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Approached browsing customers to initiate conversations to determine buying preferences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Helped customers manage large purchases by collecting items from shelves and storage locations.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Assisted customers by answering questions and fulfilling requests.
Used POS system to process sales, returns, online orders and gift card activations.
Assisted customers with prompt and polite support in-person and via telephone.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Sales Associate, 08/2019 to 09/2019 Baker Distributing Company – Fresno, CA,
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Developed strong rapport with customers and created positive impression of business.
Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
Adhered to all company safety policies regarding floor management and customer interactions.
Encouraged customers to find accessories and other upsell items to complete ensembles.
Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
Utilized bilingual skills to help other sales associates close sales with Spnaish-speaking customers whenever needed.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Performed general maintenance and light cleaning of showroom.
Volunteer, 08/2018 to Current Delray Beach, Florida – Delray Beach, FL,
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Worked with clients to improve life choices and maximize benefits of programs.
Educated potential participants on available services and processes to engage in program.
Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
Received and processed stock into inventory management system.
Offered friendly and efficient service to all clients, handled challenging situations with ease.
Education
Associate of Arts: Liberal Arts And General Studies, Expected in 06/2019 Medgar Evers College Of The City University Of New York - Brooklyn, NY GPA:
Did not complete
Bachelor of Science: Forensic Psychology, Expected in 06/2025 John Jay College of Criminal Justice of The City University of New York - New York, NY GPA:
High School Diploma: , Expected in 07/2016 St.Hildas Diocesan High - Jamaica, GPA:
Awarded Consistently Excelling in English Language
Accomplishments
Awarded 'Most Dedicated' at American Red Cross Response Academy
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School Attended
Medgar Evers College Of The City University Of New York
John Jay College of Criminal Justice of The City University of New York
