Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Client service
  • Issue response and resolution
  • Data entry
  • Clear communication
  • Reliable and trustworthy
  • Flexible
  • Communication
  • Computer skills
  • Friendly, positive attitude
Experience
02/2019 to Current Health Care Aide Chartwell Retirement Residences | Edmonson, TX,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Provided primary resident care and assistance with daily living activities.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Comforted patients and provided each with reassurance and encouragement.
  • Planned, prepared and served meals and snacks according to prescribed diets.
06/2015 to 05/2018 Direct Support Aide The Mentor Network | Starbuck, MN,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Partnered with interdisciplinary teams to implement care plans.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Monitored health and well-being of clients, including significant health changes.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Recorded client status progress and challenges in logbooks and reports.
  • Checked mail, shopped for groceries and handled bill payments.
  • Cared for wounds by changing bandages, dressings and binders to promote healing.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
05/2009 to 06/2012 Production Worker Marmon Holdings, Inc | Alexandria, LA,
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
  • Operated hand trucks, forklifts and scissor lifts.
  • Attended training sessions to improve machine operation skills.
  • Sorted and packaged products to prepare for processing or shipment.
  • Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
  • Accomplished production goals by working with speed and accuracy.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Recognized defective material and reported issues to management.
  • Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
  • Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
09/2010 to 02/2011 Call Operator The Connections | City, STATE,
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Resolved customer complaints to maintain high level of satisfaction.
  • Provided quick responses to customer inquiries by phone or email within [Number]-hour period.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Completed connections between callers, departments and professionals.
  • Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Handled incoming calls with friendly and cheerful attitude for organization using [Number]-line system.
  • Delivered answers to customer questions and concerns regarding [Type] issues.
  • Handled various tasks, including data entry and [Task] for [Job title].
  • Entered [Type] information and updated client records following telephone interactions.
Education and Training
Expected in | Nursing Jamestown Community College, Jamestown, NY GPA:
Expected in 06/2008 High School Diploma | Pine Valley Central Junior-Senior High School, South Dayton, NY GPA:
Expected in 06/2008 High School Diploma | Boces LoGuidence Center, Fredonia , NY GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Jamestown Community College
  • Pine Valley Central Junior-Senior High School
  • Boces LoGuidence Center

Job Titles Held:

  • Health Care Aide
  • Direct Support Aide
  • Production Worker
  • Call Operator

Degrees

  • High School Diploma
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: