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Health Care Aide Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Hardworking Customer Service Representative with 10 years of experience working . Trained in project and time management with extensive knowledge of multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seasoned Retail Sales Associate committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Companionship and emotional support
  • Patient Care
  • Computer skills
  • Project Management
  • Efficient and reliable team player
  • Sales expertise
  • Complaint resolution
  • International sales support
  • Credit card processing
  • Inbound and Outbound Calling
  • Receiving support
  • Stocking and replenishing
  • Stock management
  • Financial statements expertise
  • Accounts payable specialist
  • MS Office expert
  • Cost accounting
  • QuickBooks
  • Balance Sheets
  • Good listening skills
Education
John B Connally High School Austin, TX Expected in 07/2008 High School Diploma : - GPA :
Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Work History
Chartwell Retirement Residences - Health Care Aide
Edmonson, TX, 10/2020 - 03/2021
  • Adhered to all resident lifting and safe lifting instructions and rules.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Supervised daily activities and provided assistance when needed.
  • Completed all home cleaning tasks, including dusting, washing dishes, laundry and vacuuming.
  • Maintained clean, safe and well-organized patient environment.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Administered medication as directed by physician.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Developed rapport to create safe and trusting environment for care.
Edinburg Independent School District - Bookkeeper
Edinburg, TX, 06/2017 - 01/2018
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
  • Supported operations by communicating with customers, filing documents and managing data.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Analyzed figures, postings and documents to maintain accounting program accuracy.
  • Verified accurate recordkeeping processes, effectively reducing financial inconsistencies.
  • Reported financial data and updated financial records in ledgers and journals.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Maintained and processed invoices, deposits and money logs.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Proactively identified all accounting errors by developing cross-referencing databases.
  • Reviewed account discrepancies and proposed courses of action to minimize losses.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reviewed account data and activity to devise financial estimation reports and adjustments.
  • Implemented new accounting processes to decrease spending and work flow downtime.
City National Bank Of West Virginia - Customer Service Representative
Nicholasville, KY, 10/2010 - 12/2015
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Recommended to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with up to 5 calls in queue per minute.
  • Documented and detailed calls and complaints using call center's CRM database.

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Resume Overview

School Attended
  • John B Connally High School
Job Titles Held:
  • Health Care Aide
  • Bookkeeper
  • Customer Service Representative
Degrees
  • High School Diploma