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Health Care Aide Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Committed Direct Care Worker brings success in healthcare roles. Skilled at assisting with daily living activities and meal preparation. Focused on maintaining client safety and comfort through continuous monitoring and care.

High-energy Social Services Manager excels in client support, program development and complex problem-solving. Comprehensive background providing case management services to adults and youth involved with juvenile justice system.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

Valid Texas driver's license

  • Grooming and bathing assistance
  • Medical terminology knowledge
  • Catheter change and preparation
  • Quick problem solver
  • Calm and level-headed under duress
  • Understands mobility assistance needs
  • Documentation procedures expert
  • Reliable transportation
  • Charting expertise
  • Leadership
Experience
10/2020 to Current
Health Care Aide Chartwell Retirement Residences Edmonson, TX,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Tracked and reported clients' progress based on observations and conversations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Provided primary resident care and assistance with daily living activities.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted patients with healing and recovery after surgery by closely monitoring and caring for wounds, answering questions and educating about continued care strategies.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Collected and documented vital signs to track current patient conditions.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Watched over patients to identify potential symptoms of medical conditions.
  • Started, monitored and managed intravenous medication to stabilize patient heart and blood pressure.
  • Used sterile techniques to prepare patients for procedures.
  • Facilitated games and other activities to engage long-term patients.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Triaged patients by phone and provided general assistance for basic and advanced needs.
08/2020 to 12/2020
Line Cook The Well New York, NY,
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Kept stations stocked and ready for use to maximize productivity.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen by regularly mopping, disinfecting workspace and washing all utensils and glassware.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Recorded and reported status of various ingredient stock levels to notify manager to reorder products.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Created nutritious, visually appealing, innovative and properly prepared and flavored food.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Precooked garnishes for later use to top off fresh dishes.
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Supervised cooks and kitchen staff, providing direction in preparing specialty items and ethnic cuisine.
  • Developed process to accurately track food costs more efficiently, saving in food waste.
08/2020 to 09/2020
Grill Team Crew Member Mcdonald's Lubbock, TX,
  • Maintained cleanliness and organization of all line workstations.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Distributed prepared food to servers in well-ordered manner.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Grilled various cuts of meat and seafood items to meet customer specifications and food handling standards.
  • Monitored kitchen productivity and assessed overall productivity and workflow.
  • Reviewed quality standards and verified continuous application throughout kitchen environment.
  • Planned and prepared schedules for food preparation.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Supported other kitchen team members when needed.
  • Cooked all food to order ensuring adherence to company quality standards.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Safely operated ovens, grills and other kitchen equipment to minimize accidents.
  • Set up work stations prior to restaurant opening to improve speed during busy periods.
  • Communicated with wait staff regarding special requests, including food allergies and preparation techniques.
  • Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
  • Weighed, measured and mixed ingredients to follow recipes and create dishes.
  • Garnished and arranged plated meals.
06/2016 to 12/2017
Customer Service Representative Regis City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Relayed productive customer feedback to marketing teams.
  • Trained new employees on procedures and policies to maximize team performance.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • Exceeded company productivity standards on consistent basis.
Education and Training
Expected in 06/2016
High School Diploma:
PSS Nkwen - Bamenda , Cameroon
GPA:

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • PSS Nkwen
Job Titles Held:
  • Health Care Aide
  • Line Cook
  • Grill Team Crew Member
  • Customer Service Representative
Degrees
  • High School Diploma

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