Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.
Skills
Data entry
Investigation skills
Preparing applications
Organization
Collaboration
Customer service
Flexible
Conflict resolution
Friendly, positive attitude
Working collaboratively
Understanding eligibility requirements
Education and Training
Juneau Adult Education, Expected in 01/2001 ā āGED: - GPA:
Experience
Manatee County Government - Health Benefits Specialist Bradenton, FL, 04/2016 - Current
Assisted SCF to achieve the goal of increasing the number of customer-owners enrolled with a third-party payer, i.e.
Medicaid, Medicare, Denali Kid Care, VA and/or the Federal Insurance Marketplace Aids the customer-owners for the enrollment process.
Reviewed, verified, and confirmed current third-party payer information in EHR and billing systems.
Demonstrated ability to work and follow-up with government/outside agencies.
Demonstrated effective written, oral, and interpersonal skills.
Actively planned/lead/participated in team projects such as Health Fairs/Outreach booths.
Accurately entered payer information into appropriate systems for billing.
Created and maintained electronic database records as required Collect documents needed from Customer-owner for third-party Health Insurance.
Managed two clinics and over that Customer-owners get screened for insurance eligibility.
Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Checked accuracy and completeness of benefits applications and documents.
Mentored newly hired employees
Developed and strengthened relationships with providers, customers and peers.
Compile daily sales and transaction data for end of day email to cooperate office.
Investigated any questioned transactions by looking up on computer and/or checking store video Acting Store Manager when Store Manager is absent.
Helped customers with questions, problems, and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Interviewed job candidates and made staffing decisions.
Counted cash drawers, reloaded store safe and made bank deposits ready for Axiom pickup.
Assigned employees to specific duties to best meet the needs of the store.
Managed staff of 10 sales associates.
Oversee inventory flow and vendor relations; supervise the processing of weekly deliveries of merchandise, to prevent occurrence of overages or shortages through verification and approval of incoming shipments by snacks, beverages, store supplies.
Complete department price changes per corporate specification.
Organized schedules, workflows and shift coverage to meet expected business demands.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
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