LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented.

Skills
  • Data entry
  • Investigation skills
  • Preparing applications
  • Organization
  • Collaboration
  • Customer service
  • Flexible
  • Conflict resolution
  • Friendly, positive attitude
  • Working collaboratively
  • Understanding eligibility requirements
Education and Training
Juneau Adult Education , Expected in 01/2001 GED : - GPA :
Experience
Manatee County Government - Health Benefits Specialist
Bradenton, FL, 04/2016 - Current
  • Assisted SCF to achieve the goal of increasing the number of customer-owners enrolled with a third-party payer, i.e.
  • Medicaid, Medicare, Denali Kid Care, VA and/or the Federal Insurance Marketplace Aids the customer-owners for the enrollment process.
  • Reviewed, verified, and confirmed current third-party payer information in EHR and billing systems.
  • Demonstrated ability to work and follow-up with government/outside agencies.
  • Demonstrated effective written, oral, and interpersonal skills.
  • Actively planned/lead/participated in team projects such as Health Fairs/Outreach booths.
  • Accurately entered payer information into appropriate systems for billing.
  • Created and maintained electronic database records as required Collect documents needed from Customer-owner for third-party Health Insurance.
  • Managed two clinics and over that Customer-owners get screened for insurance eligibility.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Checked accuracy and completeness of benefits applications and documents.
  • Mentored newly hired employees
  • Developed and strengthened relationships with providers, customers and peers.
Kneaders Bakery & Cafe - Assistant Manager
Denver, CO, 03/2013 - 03/2016
  • Oversee evening operations.
  • Compile daily sales and transaction data for end of day email to cooperate office.
  • Investigated any questioned transactions by looking up on computer and/or checking store video Acting Store Manager when Store Manager is absent.
  • Helped customers with questions, problems, and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers, reloaded store safe and made bank deposits ready for Axiom pickup.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Managed staff of 10 sales associates.
  • Oversee inventory flow and vendor relations; supervise the processing of weekly deliveries of merchandise, to prevent occurrence of overages or shortages through verification and approval of incoming shipments by snacks, beverages, store supplies.
  • Complete department price changes per corporate specification.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Kneaders Bakery & Cafe - Assistant Manager
Meridian, ID, 09/2009 - 03/2012
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Instructed staff on appropriately handling difficult and complicated sales Assigned employees to specific duties to best meet the needs of the store.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 7 sales associates.
  • Completed profit and loss performance reports.
  • Made work Schedules for all employees.
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Trained 7 new sales associates each quarter.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Helped with inventory counts.
  • End of quarter store sign changes.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Completed inventory audits to identify losses and project demand.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
Hines - Associate
Los Angeles, CA, 05/2008 - 09/2009
  • Cleaned and organized the store, including the checkout desk and displays.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Operated a cash register for cash, check and credit card transactions.
  • Identified potential shoplifters and alerted management.
  • Used time efficiently when not serving customers, including making coffee, refilling hot snacks, wiping down food areas, restocked coolers.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed and deepened customer relationships to cultivate loyal and engaged customer base.
  • Identified needs of customers promptly and efficiently.

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Resume Overview

School Attended

  • Juneau Adult Education

Job Titles Held:

  • Health Benefits Specialist
  • Assistant Manager
  • Assistant Manager
  • Associate

Degrees

  • GED

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