health benefits coordinatorwfh resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
sharepoint
MS OFFICE
POWERPOINT
Visio
IT Technical
Administering BenefitS
Data Entry Expertise
Medical Terminology
Coding
Insurance Verification
Phone Skills
People Oriented
Patient Care
Verbal Knowledge
Patience
Lesson Plans
Phlebotomy
Medical SCHEDULING
Laboratory Experience
Quality Focus
Product Knowledge
Positive Attitude
Resolving Conflicts
Healthcare
Childcare
EKG
Medication Care
Preparing Applications
word
excel
Experience
Health Benefits Coordinator(WFH), 09/2022 - Current Barracuda Networks – Ma, MA,
Kept employee information safe and secure.
Provided beneficiaries with information about plan benefits and eligibility determinations.
Discussed medical, dental, short-term and long-term benefit plans with new hires and eligible employees with status changes.
Administered information to guide employees on benefit matters regarding eligibility coverage and provisions.
Consulted with employees on family medical leave, short-term disability applications and FMLA procedural requirements.
Healthcare Customer Service Representative (WFH), 01/2020 - 05/2022 Teleperformance USA – City, STATE,
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated with patients and healthcare professionals to meet patient needs.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Documented and managed patient information in computer system.
Ran credit card batches and balanced deposits on daily basis.
Scheduled patient appointments and procedures.
Obtained proper authorization and identification to release confidential medical records.
Checked claims for errors, corrected issues and mailed out updated documents.
Technical Support Representative, 02/2020 - 09/2021 ADT Security – City, STATE,
Process requests for multiple vendor applications customized by install configuration.
Provide real-time installation quotes to field technicians and limited technical support to customers.
Complete data entry associated with confirmation, including confirmation of test signals.
Confirm account status/information with field technicians and office personnel
Enter order information into the system for technician upsells and process payments as applicable.
Provide support to high-profile Custom Home accounts.
Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests.
Provide support for ADHOC data cleanup projects.
Process data changes and programming requests received via mail, fax, phone or internal ticket on Informix and MasterMind..
SharePoint Specialist (WFH), 10/2014 - 05/2018 Streich – City, STATE,
Experience in SharePoint and .net
Communicates with Enterprise Business Solutions, various business areas and outside vendors, consultants, and clients regarding automation needs
Ensures compliance with all audit requirements including change control procedures and data
Directs and oversees the process for transitioning from “pilot” or test versions into full production as part of APS’s Business As Usual (BAU) operational support including performance review and assessment and formal signoff prior to migration into production
Leads and directs the team’s implementation planning, execution, monitoring and post-implementation review activities to capture “lessons learned" with a forward view of improving best practices for APS services
Develops an in depth and continuous understanding of Application Platform Services, its forward strategy for process improvements, Budget, location and vendor strategies and other strategic enhancements to maintain the role’s high position of thought leadership and value to senior leadership
Understands the impact APS has on IT and EY’s goals and works with internal and external clients to identify areas for change, remediation or aspects which are not working in accordance with the strategy and expectations of the businesses
Represents the area of the role’s responsibility at the highest levels externally (e.g. with vendors and industry peers). Partners with key vendors to drive accountability beyond contractual obligation and to influence manage the need for change, action or new engineered directives
Education and Training
Associate of Science: Health Information Technology, Expected in 08/2013 - Hinds Community College - Raymond, MS GPA: Status -
High School Diploma: , Expected in 05/2008 - Provine High School - Jackson, MS GPA: Status -
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