Friendly Customer Service Supervisor with can-do attitude and willingness to help at all times.
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
- Focused on customer satisfaction
- Talent development
- Skilled multi-tasker
- Scheduling
- Customer service management expertise
- Strong problem solving ability
- Fast learner
- Deadline-oriented
VA, State, 2013 - Current
- Assisted Health Advisor's in managing their Average Handle Time, Quality, Customer Satisfaction Survey.
- Helping agents manage their schedules and resolve issues with Workforce management.
- Site contact for communications such a SME Alerts to multiple sites- Green Bay, Duluth, Houston, Minnetonka.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Demonstrated mastery of customer service call script within specified timeframes.
City, STATE, 08/2012 - 2013
- Assisting agents in providing correct information in order to relay information to the members.
- Assisting in coaching Health Advisor's on areas of opportunity such as AHT, Quality and UES.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
City, STATE, 03/2008 - 08/2012
- Trained various commitment demo's and modules in the Health Advisor New Hire Class.
- Helping in the process of coaching the New Hire classes to learn the Health Advisor Model.
- Creating PowerPoint presentations to teach to the New Hire class to help with different processes.
City, STATE, 02/2002 - 03/2008
Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Operated a cash register to process cash, check and credit card transactions.
Computed sales prices, total purchases and processed payments.
Advanced problem-solving
Great organizational skills
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Resume Overview
School Attended
- Shawano Community High School
Job Titles Held:
- Health Advisor/Subject Matter Expert Supervisor
- Subject Matter Expert
- Health Advisor/On the Job Training Coach
- Cashier/Pricing Coordinator
Degrees
- High School Diploma
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