Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Friendly Customer Service Supervisor with can-do attitude and willingness to help at all times.

Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.

Highlights
  • Focused on customer satisfaction
  • Talent development
  • Skilled multi-tasker
  • Scheduling



  • Customer service management expertise
  • Strong problem solving ability
  • Fast learner
  • Deadline-oriented
Education
Shawano Community High School Shawano, WI Expected in 2004 High School Diploma : - GPA :
Experience
Frda - Health Advisor/Subject Matter Expert Supervisor
VA, State, 2013 - Current
  • Assisted Health Advisor's in managing their Average Handle Time, Quality, Customer Satisfaction Survey.
  • Helping agents manage their schedules and resolve issues with Workforce management.
  • Site contact for communications such a SME Alerts to multiple sites- Green Bay, Duluth, Houston, Minnetonka.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Demonstrated mastery of customer service call script within specified timeframes.
UnitedHealth Group - Subject Matter Expert
City, STATE, 08/2012 - 2013
  • Assisting agents in providing correct information in order to relay information to the members.
  • Assisting in coaching Health Advisor's on areas of opportunity such as AHT, Quality and UES.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
UnitedHealth Group - Health Advisor/On the Job Training Coach
City, STATE, 03/2008 - 08/2012
  • Trained various commitment demo's and modules in the Health Advisor New Hire Class.
  • Helping in the process of coaching the New Hire classes to learn the Health Advisor Model.
  • Creating PowerPoint presentations to teach to the New Hire class to help with different processes.
Shawano Foodland LLC - Cashier/Pricing Coordinator
City, STATE, 02/2002 - 03/2008

Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Operated a cash register to process cash, check and credit card transactions.

Computed sales prices, total purchases and processed payments.

Skills

Advanced problem-solving

Great organizational skills

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Resume Overview

School Attended

  • Shawano Community High School

Job Titles Held:

  • Health Advisor/Subject Matter Expert Supervisor
  • Subject Matter Expert
  • Health Advisor/On the Job Training Coach
  • Cashier/Pricing Coordinator

Degrees

  • High School Diploma

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