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Hair Stylist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Amiable Cosmetologist with 5 years of experience. Willing to work long hours to guarantee satisfied customers and bring personalized care to the work environment. Adept at fast work and passionate about modern beauty techniques and trends. Ambitious, career-focused jobseeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals. Friendly employer available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate jobseeker with strong organizational skills eager to secure intermediate level to advanced customer service position in the work environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Trend expert
  • Product expertise
  • Customer consultation
  • Networking expertise
  • Esthetics
  • Texturizing services specialist
  • Scalp treatments
  • Cosmetology
  • Outstanding client retention
  • Facials and makeup applications
  • Customer buying habits
  • Marketing familiarity
  • Waxing service provider
  • Lash and eyebrow maintenance
  • Relationship building and management
  • Hair maintenance expert
  • Highlights and lowlights
  • Standard waxing understanding
Work History
10/2015 to 01/2017 Hair Stylist Hair Cuttery | Willingboro, NJ,
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Sanitized and organized station and tools by [Action] and [Action].
  • Increased annual revenue by [Number]% for [Number] consecutive years through effective customer service and inventory management.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept detailed records of customer information and services provided to increase return customers by [Number].
  • Consistently received positive performance reviews from guests.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Answered over [Number] phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Offered professional cuts, color services and extensions to salon customers.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Increased salon profit by 20% through upselling products and providing personalized care for return visitors.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Answered phone calls and emails to schedule client appointments.
  • Used scissors, trimmers, clippers, razors and brushes on over 100 customers with 80% customer satisfaction rate.
  • Expanded client base by 5% through direct referrals.
  • Maintained regular client list of up to 8 repeat customers while handling 2 walk-in clients daily.
12/2012 to 12/2015 Customer Service Associate Marshall Retail Group | Phoenix, AZ,
  • Provided primary customer support to internal and external customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered basic technical support for clients on wide range of company products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Informed customers about special promotions and provided detailed information for various products.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
10/2010 to 11/2012 Barista Spirit Mountain Casino | Grand Ronde, OR,
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Set and achieved goals for professional development and advancement.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Educated coworkers and customers about new products.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Complied with standards for merchandising, stocking and storing product.
  • Upsold specialty items with beverages, increasing store sales.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Cultivated to recall customers' names and address each by name.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prioritized drink requests while managing interruptions.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
06/2007 to 06/2009 Barista/Bakery Clerk Planet Smoothie | City, STATE,
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Wrapped, boxed and weighed bakery department products.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in [Type] and [Type] products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Prioritized helping customers over completing other routine tasks in store.
Education
Expected in 08/2015 Cosmetology | Cosmetology Education Aveda Institute, Altamonte Springs, FL, GPA:
Expected in 04/2010 High School Diploma | Deland High School, Deland, FL GPA:
Languages
French:
Elementary
Negotiated:
Spanish:
Limited Working
Negotiated:

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Resume Overview

School Attended
  • Aveda Institute
  • Deland High School
Job Titles Held:
  • Hair Stylist
  • Customer Service Associate
  • Barista
  • Barista/Bakery Clerk
Degrees
  • Cosmetology
  • High School Diploma