LiveCareer-Resume

hair stylist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Capable [Job Title] offering [Number] years of experience and drive to take on new role with growing salon. Focused on boosting customer numbers by maximizing satisfaction with knowledgeable, efficient service. Successful at building loyal clientele base. Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Innovative professional with 12 years of experience offering top-quality services to customers. Highly skilled at understanding clients' requests for special services.

Skills
  • Active Listening
  • Brand Promotion
  • Upselling and Cross-Selling
  • Problem-Solving
  • Attention to Detail
  • Product Knowledge
  • Trend Monitoring
  • Teamwork and Collaboration
  • Relationship Building
  • Creative Thinking
  • Customer Service
  • Excellent Communication
  • Running Errands
  • Expense Management
  • Shipping and Receiving Packages
  • Administrative Support
  • Community Outreach
  • Fundraising Events
  • Valid Driver's License
  • Activity Planning
  • Appointment Setting
  • Calendar Management
  • Self-Directed
  • Verbal and Written Communication
  • Product Recommendations
  • Display Creation
  • Store Opening and Closing
  • Multitasking and Organization
  • Inventory Management
  • Customer Buying Trends
  • Sales Promotions
  • Flexible Schedule
  • Closing Sales
  • Cleaning and Sanitizing
  • Marketing Understanding
Education and Training
Vici Beauty School Milwaukee, WI Expected in 05/2012 Cosmetology License : Cosmetology - GPA :
Experience
Hand & Stone - Hair Stylist
Huntsville, AL, 09/2014 - 04/2022
  • Kept work area clean and neat to stay productive.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Greeted each client and asked questions to determine hairstyle wants/needs.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Suggested styles and treatments based on clients' needs and appearances.
  • Provided comprehensive hair treatments for various types of hair.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Treated customers to shampooing and head massage to promote loyalty.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Collaborated with clients to increase profile and status through successful styling.
  • Maximized company profits through effective product sales and updated customer service standard to obtain returning customers
  • Communicated with clients about haircare needs and suggested appropriate products to increase sales.
  • Scheduled appointments for customers using internal software system.
The Tjx Companies, Inc. - Clinique Consultant/Cosmetic Counter Manager
Riverton, UT, 02/2013 - 09/2013
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
  • Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Attended trainings and seminars to gain product line proficiency.
  • Determined cosmetic needs based on customer's personal features and preferences.
  • Assisted in daily store recovery and replenishment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed strong customer relationships to encourage repeat business.
  • Made outbound calls to obtain account information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Organized client contracts, records and reports to strengthen traceability.
  • Exceeded company productivity standards on consistent basis.
FACTOR - Model
City, STATE, -
  • Attended casting calls, fittings, shows and shoots.
  • Upheld high standards of professionalism in high-stress environments.
  • Arrived early for shoots to give extra time for hair, makeup and styling.
  • Met with designers to define guidelines for runway shows and presentations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.

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Resume Overview

School Attended

  • Vici Beauty School

Job Titles Held:

  • Hair Stylist
  • Clinique Consultant/Cosmetic Counter Manager
  • Model

Degrees

  • Cosmetology License

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