Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dependable Patient Access Representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Skills
  • Relationship building and management
  • Marketing familiarity
  • Customer consultation
  • Customer buying habits
  • Networking expertise
  • Hair maintenance expert
  • Outstanding client retention
  • Microsoft applications proficiency
  • Organization and Time management
  • Critical thinking
  • Organization
  • Self-motivated professional
  • Good telephone etiquette
  • Computer proficiency
  • Training & Development
  • Teamwork
  • Microsoft software proficiency
  • Flexible & Adaptable
  • Multitasking abilities
  • Medical office administration
  • EMR / EHR
  • Monitoring Patient Progress
  • Simple Dressings
  • Companionship and Emotional Support
  • Medical Billing and Coding
  • Emergency procedures understanding
  • Efficient and reliable team player
Work History
09/2020 to Current Hair Stylist Wyndham Worldwide | Layton, UT,
  • Introduced salon to alternative hair therapies involving natural products to bring in new clients.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Increased salon profit by 100% through upselling product and providing personalized care for return visitors.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Answered over 20+ phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Used scissors, trimmers, clippers, razors and brushes on over 20 customers with 100% customer satisfaction rate.
  • Offered professional cuts, color services and extensions to salon customers.
08/2018 to 03/2020 Merchandising Assistant Team Petco | Atwater, CA,
  • Designed insightful and attractive and presentations.
  • Used pallet jacks to move and position merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Conducted weekly walk-throughs with managers to discuss interior visual displays, including store window presentation.
  • Worked with managers and advertising directors to optimize promotions.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
  • Worked flexible hours; night, weekend, and holiday shifts
06/2018 to 06/2019 Patient Observer 1:1 Catholic Medical Center | Manchester, NH,
  • Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assembled admissions pages and added new pages to patients' charts.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
09/2017 to 08/2018 Cashier Walmart | City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reviewed weekly sales ads and monitored price changes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
08/2016 to 12/2016 Medical Assistant St Marys Cardiology Center | City, STATE,
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
  • Tested and recorded blood glucose levels.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Taught patients about medications, procedures and care plan instructions.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Expected in 06/2015 High School Diploma | Bucks County Technical High School, Buck County PA, GPA:
Expected in 05/2015 Medical Assistant OSHA / CPR Certified Philadelphia | Star Career Academy - Philadelphia, Philadelphia, PA, GPA:
Certifications
  • CMA - Certified Medical Assistant
  • First Aid Safety/CPR
  • Licensed Comselogolic

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Resume Overview

School Attended

  • Bucks County Technical High School
  • Star Career Academy - Philadelphia

Job Titles Held:

  • Hair Stylist
  • Merchandising Assistant Team
  • Patient Observer 1:1
  • Cashier
  • Medical Assistant

Degrees

  • High School Diploma
  • Medical Assistant OSHA / CPR Certified Philadelphia

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