Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Capable and Indinana licensed cosmetologist bringing over 13 years of beauty and hair experience and expertise in business management. Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction. Hardworking and experienced with exceptional team commitment, strong attention to detail and outstanding communication skills.

  • Customer consulting
  • Business management
  • Customer buying trends
  • Cosmetology
  • Quick learner
  • Outstanding customer service
  • Issue and conflict resolution
  • Staff development
  • Brand management
  • Customer service
  • Organization
  • Team building
  • Communications
  • Business operations
  • Problem resolution
  • Inventory management
  • Relationship development
  • Team management
  • Supervision
  • Planning and coordination
  • Project organization
Hair Stylist, 03/2010 to 09/2011
Wyndham WorldwideMidland, TX,
  • Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
  • Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
  • Minimized downtime and improved salon appearance by cleaning and sorting products between client appointments.
  • Sanitized all tools, followed all safety standards and kept salon clean and safe.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Successfully booked appointments to allow sufficient time for all services requested.
Salon Manager, 08/2012 to 04/2020
Snip-ItsFlorham Park, NJ,
  • Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets.
  • Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
  • Coordinated promotions to increase sales, resulting in revenue growth
  • Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
  • Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
  • Created repeat business by developing long-term relationships with regular customers to increase client base
  • Accountable for all staff development, budgeting and supply ordering.
  • Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
  • Scheduled employees and made sure all shifts had adequate coverage.
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Addressed customer problems quickly and according to service standards.
  • Consulted with customers regarding style objectives and upcoming events.
Cosmetologist, 01/2020 to 03/2020
Grand Sierra Resort And CasinoReno, NV,
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Collected payment from customers and scheduled next appointments.
  • Scheduled daily client appointments with necessary details, including preferences and special needs.
  • Streamlined cleaning processes for treatment rooms to decrease wait times
  • Maintained relationships with long-term clients while handling walk-in appointments daily.
  • Beautified customers by performing facials and waxing.
Education and Training
Cosmetology License : Cosmetology Education, Expected in 11/2006
Christina And Company Education Center - Lafayette, IN

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