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Guest Services Representative resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable store manager offering 5 years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Service Recommendations
  • Estimating Accuracy
  • Clerical Support
  • Listening Skills
  • Team Collaboration
  • Handling Customer Complaints
  • Multitasking and Organization
  • Documentation and Reporting
  • Attention to Detail
  • Computer Skills
  • Excellent Communication
  • Performance Goals
  • Customer Service
  • Hand and Power Tool Operation
  • Preventive Maintenance
  • Clear Communication
  • Supply and Parts Ordering
  • Decision Making
  • Task Concentration
  • Control Precision
  • Troubleshooting and Diagnostics
  • Problem Detection and Resolution
  • Architectural Sheet Metal Knowledge
  • OSHA Safety Regulations
  • Problem-Solving
  • PPE Compliance
  • Works Well Under Pressure
  • Metal Fabrication
  • Punctual and Dependable
  • Skilled Journeyman
  • Time Management
  • Flexible Schedule
  • Sheet Metal Duct Installation
  • Metal Joint Repairs
  • Power Tool Use
  • Metal Cutting Safety
  • Equipment Maintenance
  • Emergency Protocols
  • Good Work Ethic
  • Maintenance & Repair
  • Microsoft Office
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Basic Math
  • Planning & Organizing
  • Supervision & Leadership
  • PPE Use
  • Fluent in Spanish
  • Problem Resolution
  • Active Listening
  • Organizational Skills
  • Training & Development
  • Reliable & Trustworthy
  • People Skills
  • Payroll Processing
  • Employee Development
  • Cash Management
  • Service Coordination
  • Delegating Work
  • Staff Scheduling
  • Verbal and Written Communication
  • Work Planning and Organization
  • Team Supervision
  • Goal Setting
  • Operations Management
  • Inventory Management
  • Business Administration
  • Employee Coaching and Motivation
  • Team Leadership
  • Teamwork and Collaboration
  • Team Building
  • Scheduling and Coordinating
Education and Training
Universidad TecnolĆ³gica De Santiago, UTESA Santiago, Dominican Republic , Expected in 02/2010 ā€“ ā€“ Journalists And Social Communications : TV And Radio Journalism - GPA :
Universidad TecnolĆ³gica De Santiago, Utesa. Santiago, Dominican Republic , Expected in 02/2010 ā€“ ā€“ Juris Doctor Degree : Law (Pre-Law) - GPA :
Escuela De Arte Y DiseƱo De Altos De ChacĆ³n Santiago, Dominican Republic , Expected in 07/2007 ā€“ ā€“ Bachelor of Arts : Fashion Design - GPA :
Instituto PolitĆ©cnico Industrial De Santiago,Ipisa Santiago, Dominican Republic , Expected in 07/2005 ā€“ ā€“ High School Diploma : - GPA :
Instituto PolitĆ©cnico Industrial De Santiago Ipisa Santiago, Dominican Republic , Expected in 04/2003 ā€“ ā€“ Autodesk (AutoCAD) : AutoCAD - GPA :
Experience
Health Alliance Of Hudson Valley - Guest Services Representative
Milford, PA, 01/2022 - Current
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Handled telephone inquiries regarding appointments and work in process.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Answered phone calls and responded to questions and concerns.
  • Utilized in-house systems and software to drive customer interaction and communication through service process.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
Tecta America Corporation - Sheet Metal Mechanic
Noblesville, IN, 12/2019 - 12/2021
  • Inspected existing systems to identify maintenance needs and plan skilled repairs.
  • Aligned and balanced overall structures and component parts by using precision instruments.
  • Fabricated and adjusted component parts with shop and on-site tools.
  • Fabricated and altered parts with metal hammers, punches, drills and shears.
  • Verified product quality by checking products for accuracy and completing necessary adjustments.
  • Operated heavy machinery to prepare metal products according to customer specifications.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Tecta America Corporation - Sheet Metal Mechanic
Phoenix, AZ, 02/2015 - 11/2019
  • Inspected existing systems to identify maintenance needs and plan skilled repairs.
  • Modified standard pipes designs to fit customers' unique needs.
  • Aligned and balanced overall structures and component parts by using precision instruments.
  • Built and installed complete pipes systems according to insulation standards and customer specifications.
  • Fabricated and adjusted component parts with shop and on-site tools.
  • Fabricated and altered parts with metal hammers, punches, drills and shears.
  • Achieved maximum efficiency by working with large crews to install ductwork in existing and new builds.
  • Verified product quality by checking products for accuracy and completing necessary adjustments.
Coen Markets, Inc. - General Store Manager
Weirton, WV, 12/2009 - 01/2015
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired and trained 15 employees for expansion store.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Updated and maintained store signage and displays.

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Resume Overview

School Attended

  • Universidad TecnolĆ³gica De Santiago, UTESA
  • Universidad TecnolĆ³gica De Santiago, Utesa.
  • Escuela De Arte Y DiseƱo De Altos De ChacĆ³n
  • Instituto PolitĆ©cnico Industrial De Santiago,Ipisa
  • Instituto PolitĆ©cnico Industrial De Santiago Ipisa

Job Titles Held:

  • Guest Services Representative
  • Sheet Metal Mechanic
  • Sheet Metal Mechanic
  • General Store Manager

Degrees

  • Journalists And Social Communications
  • Juris Doctor Degree
  • Bachelor of Arts
  • High School Diploma
  • Autodesk (AutoCAD)

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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