Guest Services Representative Resume Example

To secure a challenging yet rewarding position with a winning team that allows me to grow professionally while supporting an organization. A self motivated and organized professional skilled in orchestrating tasks and details to achieve project goals. Sound understanding of Project Management Body of Knowledge (PEMBOK) discipline. A dedicated team player; committed to providing high-quality support at all organizational levels. Excellent problem- solving skills; able to research and resolve items in a timely manner. Exceptional collaborator; able to bridge vendor and client interests. Skilled at analyzing business requirements and translating them to the development team. Manage projects from beginning to end. Collaborate on proposals and budgets. Supervise and train staff and clients. Skilled at implementing MDT's and AVL's. Knowledge of SQL, Informix and Oracle. Familiar with VMWare ESX Server and Server 2000-2008 R2. Maintain application security. Proficient in Microsoft Office Professional to include, MS Project, Visio, Power Point, Outlook, Excel and Access. Experience with all Windows operating systems. Skilled at installing and troubleshooting hardware/software. Develop and support user and procedural manuals utilizing SharePoint. Knowledge in Networking and Telecommunications. [Job Title] with background in IT, project management and technical support. Successful at driving financial and productivity results.

Requirements Analysis 

• Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline.

Application Design

• Used object-oriented design/programming to design new stand-alone application.

IT Training 

• Successfully trained 25 employees to use new operating system.

Operational Management 

• Identified, recommended and prioritized new Web features and applications in conjunction with business leaders and department managers.
• Developed, coded, installed, tested, debugged and documented Web applications using appropriate editors.

Project Management  

• Managed complex BI/DW deployment programs, facilitating acquisition of business requirements.
• Prepared design specifications, developed reporting and analytics, tested and managed user adoption.

Collaborated with small team to design and implement enhancements for 14 projects which resulted in a revenue increase of 30%.Client Interface 

• Collaborated on client engagement strategy to drive entry into risk-driven project methodology, improving accuracy of project definition, sizing estimates, and yearly resource budget planning.
• Improved client relationships and project predictability through shared business and technical perspectives, agreed project roles, risk assessment, use cases, transparent business-aligned development efforts, and time-boxed delivery.

acquisitions, AOL, Billing, budget, Bi, business processes, Call Center, clarify, closing, Cognos, hardware, network systems, Crystal Reports, client, customer services, Customer Service, customer support, database, Design Software, documentation, Financials, HR, Information Technology, Mechanic, Access, Microstation 8, Enterprise, problem solving, Project Management, project plans, Purchasing, quality, rapport, Reading, research, Safety, SQL, trend, Troubleshoot, troubleshooting, upgrades, Vantive, Visual Basic, written