Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am hardworking and reliable as a office assistant with strong ability in task management and communication. Offering social, listening and administrative roles. I am highly organized, proactive and punctual with team-oriented mentality. Office Assistant with 1/2 years of experience streamlining workplace efficiency. Helpful and personable individual skilled at organization, good with Google and Microsoft applications as well as time management. Lends dedicated critical thinking to comply with organizational roadmaps.

  • Management interaction
  • Social media networking
  • Training and mentoring
  • Work ethic
  • Supervision
  • Troubleshooting
  • Analytical
  • Problem resolution
  • Multitasking
  • Relationship building
  • Organization
  • Computer skills
  • People skills
  • Maintenance & Repair
  • Sales
  • Promotional information
  • Community relations
  • Meeting planning
  • Excel spreadsheets
  • Mail management
  • Legal administrative support
  • Self-starter
  • Strong problem solver
  • Business writing
  • Executive presentation development
01/2022 to Current Office Assistant Highgate Hotels | Harrisburg, PA,
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • Maintained business records by updating customer information.
  • Answered approximately 12 phone calls daily and pleasantly welcomed visitors to office.
  • Updated financial, customer and business records in company databases.
  • Dispersed incoming mail to correct recipients throughout office.
  • Handled requests-for-information and delegated customer service tasks to appropriate employees.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Coordinated itineraries and appointments to improve office operations.
  • Coordinated staff scheduling to promote smooth office operations.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Managed client communication, scanning documents and distribution of mail.
  • Collected and entered data into system, maintaining complete confidentiality and accuracy.
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Answered phone calls by 1 ring and asked appropriate questions to determine which department or staff member could be of service.
  • Typed, edited and formatted memos for employees, updating necessary information and working closely with multiple departments.
  • Responded promptly to customer questions via email, reducing phone inquiries.
  • Collected and verified paperwork for students, assisting in streamlining application processes.
  • Implemented office workflow improvements to streamline task delegation.
  • Compiled and produced presentations and reports as directed by leadership team.
  • Reviewed and clarified case notes, processed daily case work assignments and document retention and conducted record searches to support field investigators.
  • Contacted customers regarding account updates and potential problems.
  • Monitored office equipment and scheduled repairs.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Managed material flow and cataloging materials by accurately maintaining references and files.
  • Developed and continuously improved digital filing and document management protocols.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Managed electronic calendars using Google and scheduled meetings, appointments and conference calls.
  • Cultivated relationships with public, patients and staff members using interpersonal communication skills.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
08/2021 to Current Guest Service Captain Self-employed | City, STATE,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Recommended local area establishments or services to suit guest interests and plans.
  • Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Provided guest assistance and information regarding local attractions and points of interest.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Maintained accurate bookkeeping of important files, running reports and delivering updates on occupancy and revenues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
07/2020 to 07/2021 Certified Custom Framer Hobby Lobby | City, STATE,
  • Used tools to accurately measure and mark cutting lines on wood and other materials.
  • Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.
  • Maintained high levels of cleanliness and organization, resulting in job sites without safety incidents.
  • Completed framing of pictures for homes over 2 weeks.
  • Accurately interpreted and read blueprints to determine supplies and timelines for over 500 projects.
  • Checked daily work orders to accurately prepare materials and supplies for varying projects over timeframe.
  • Maintained customer satisfaction rate by maintaining quality while working quickly.
  • Collaborated with Frameshop Manager to check timelines and inventories and complete projects on-time and within budgets.
  • Installed new framing system and performed general maintenance.
  • Fabricated structures using both raw and pre-constructed materials.
  • Carved and assembled furniture, cabinets and shelves and installed in designated areas.
  • Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
  • Maintained clean and organized workplace to optimize performance, efficiency and safety.
  • Measured materials carefully before beginning project tasks to decrease waste as much as possible.
  • Kept detailed reports of daily progress to determine costs, inventories and timelines for over [Number] projects.
  • Decreased turnaround time efficiently.
  • Took accurate measurements to calculate size and amount of materials needed for project completion.
  • Consistently constructed square and level projects.
  • Adhered to project blueprints and requirements to deliver quality work.
  • Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
  • Removed damaged or defective parts or sections of structures and repaired or replaced using hand tools.
  • Reviewed and analyzed blueprints and other technical drawings to establish full understanding of project requirements.
  • Worked effectively with clients to establish project scope and requirements, drafting and amending blueprints to reflect specifications.
  • Cut, shaped and smoothed lumber and other materials using tools.
  • Utilized various tools, equipment, materials and forming systems to complete construction tasks.
  • Completed projects by assembling forms and building strong structures.
  • Measured and marked cutting lines on materials using rulers, pencils, chalk and marking gauges.
  • Selected lumber based on particular species, characteristics, size, applications and applicable adhesives.
07/2020 to 08/2021 Landscape Gardener Company Name | City, State,
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Watered plants and performed minor irrigation repair and adjustments.
  • Performed transplanting, cultivating, trimming, fertilization and pruning tasks.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Administered pesticides to mitigate and control pest damage.
  • Observed plants and trees for diseases and researched mitigation procedures.
  • Hung lights, wreaths and garlands to prepare for winter holidays.
  • Created and implemented programs for pest control, garden maintenance, composting and other related topics.
  • Read and followed landscaping plans to install plants and fixtures for residences and businesses.
  • Planned and cultivated designer lawns and gardens to enhance backyard lawns.
  • Applied herbicides and fertilizers safely and effectively to alleviate pests.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Determined causes of lawn and garden issues and recommended solutions.
  • Installed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto grass, shrubs and trees.
  • Complied with quality standards, safety practices and company policies to maximize plant growth and beauty.
  • Removed poison ivy and other harmful plants while wearing protective gear.
  • Swapped out plant containers and flowerbeds each spring, summer and fall.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Arranged shrubs and flowers to create landscape effects.
  • Answered customer questions regarding plant growing conditions and proper care.
  • Transported plants and trees to and from planting sites.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Used hand-held tools to maintain green spaces.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Cared for grounds by mulching, aerating and edging around flower beds and walkways.
  • Pruned trees and bushes to improve visibility and shapes.
Education and Training
Expected in 05/2025 | Political Science And History Major Miami University, Oxford, OH GPA:
  • Double Major in Political Science and Finance
  • Masters in History
  • Minor in Public Administration
  • Anthony Munoz Foundation Recipient
  • 3.2 GPA
  • Minor in Pre-Law
Expected in 05/2021 High School Diploma | Springboro High School, Springboro, OH GPA:
  • Ranked in Top 10% of class
  • Honor Roll Junior and Senior year
  • Anthony Munoz Foundation Recipient
  • 4.0 GPA
  • Jazz Choir Member
  • Mock Trial team Member
  • Students with Disability's swim coach Member
  • National Honor Society Member

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Resume Overview

School Attended

  • Miami University
  • Springboro High School

Job Titles Held:

  • Office Assistant
  • Guest Service Captain
  • Certified Custom Framer
  • Landscape Gardener


  • Some College (No Degree)
  • High School Diploma

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