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Guest Service Ambassador Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced customer service person with over 25 years of experience in service field. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in service industry.

Skills
  • Problem-solving skills
  • Time management
  • Cash Handling
  • File management
  • Word processing
  • Organization and Time management
  • Training & Development
  • Good listening skills
  • Self-motivated professional
  • Basic math
  • Multitasking abilities
  • Reading comprehension
  • Conflict resolution
  • Written Communication
  • Analytical skills
  • Radio communication
  • Type 35 to 40 wpm
  • Answering phones
Work History
11/2014 to 05/2020 Guest Service Ambassador Grand Casino | Ml Corporate Ventures, MN,
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores .
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Oversaw casino floor activity to foster efficient service and maintain guest safety.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled many calls per short time to address customer inquiries and concerns , pay jackpots and fill paper.
  • Completed casino transactions, including redeeming or purchasing chips on behalf of customers, cashing ez pay tickets or giving change for bills.
  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Cashed out jackpots of up to $1200 and processed proper tax forms to uphold legal requirements.
  • Patrolled assigned areas to verify players adherence to regulations and proper machine function.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Connected with guests on personal level to build loyalty and sign them up for rewards program.
  • Worked in high limit VIP area with large amount of money and high volume of players.
  • Worked with key to credit, purchase tickets, self pay, accruel logs .
  • Worked with CMS, IGT
07/2014 to 10/2014 Assistant Slot Shift Manager Atlantis Casino Resort Spa | Black Hawk, CO,

•Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty.

  • Trained, supervised and evaluated workers.
  • Performed paperwork required for monetary transactions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Made schedules for workers to ensure casino floor ran smooth

• Did appraisals on employees for 90 day review.

• Made sure employees were following title 31 compliance policies and procedures.

• Paid jackpots , gave change, cashed ez pay tickets and gaming chips.

02/2012 to 06/2014 Assistant Slot Shift Manager Atlantis Casino Resort Spa | Reno, NV,

•Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.

  • Trained, supervised and evaluated workers.
  • Performed paperwork required for monetary transactions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Responded to patron questions about functions of slot machines and explained how to use devices.

• Made sure workers were following title 31 compliance policies and procedures.

• Made schedules for breaks and lunches and areas for workers to ensure proper coverage of casino floor.

• Paid jackpots, cashed ez pay tickets, gaming chips and signed guests up for rewards loyalty program.

• Did yearly appraisals on workers

08/1994 to 02/2011 Slot Floor Person Cache Creek Casino Resort | Brooks, CA,

•Maintained excellent attendance record, consistently arriving to work on time.

  • Responded to patron questions about functions of slot machines and explained how to use devices.
  • Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
  • Listened effectively and used issue resolution skills to efficiently handle all guest complaints and promote brand loyalty.
  • Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
  • Patrolled slot machine areas to identify patrons not complying with gaming rules and resolve concerns through prompt correction or removal.
  • Performed paperwork required for monetary transactions.

• paid jackpots, filled paper, filled hoppers

Education
Expected in 06/1989 Diploma | General Mojave Jr./Senior High School, Mojave, CA GPA:
Expected in | General, 2 Years of Classes Antelope Valley College, Lancaster, CA GPA:
Expected in | General, 1 Year of Classes Bakersfield College, Bakersfield, CA GPA:

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Resume Strength

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  • Personalization
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Mojave Jr./Senior High School
  • Antelope Valley College
  • Bakersfield College
Job Titles Held:
  • Guest Service Ambassador
  • Assistant Slot Shift Manager
  • Assistant Slot Shift Manager
  • Slot Floor Person
Degrees
  • Diploma

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