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Guest Relations Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Hardworking and diligent Guest Relations Executive adept at greeting guests, coordinating check-ins and setting up services. Adept at maintaining frequent and open contact with guests for optimal service.

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Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach. Efficient in directing staff, organizing services and providing seamless transitions to guests in need of special amenities. Exceptional customer service and problem-solving abilities.

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Well-versed in building long-lasting relationships with typical and VIP guests. Remains calm and collected under pressure and works to develop and implement solutions. Proficient in handling administrative, staffing and inventory needs to keep services flowing smoothly.

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Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.

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Customer-focused Guest Relations Manager with [Number] years in hospitality industry. Oversee front desk and housekeeping operations alongside monthly reporting to maintain functionality. Welcoming and personable with fantastic eye for detail.

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Personable Guest Relations Manager with background directing, motivating and training team members to provide exceptional service to guests. Talented at taking on challenging issues in hospitality management.

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Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Expert [Software] user.

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Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • Culturally sensitive service provider
  • Customer service expert
  • Detail-driven
  • Guest accommodations
  • Guest experiences
  • Inbound and Outbound Calling
  • Medical terminology knowledge
  • Technical Support
  • Good listening skills
Work History
05/2008 to Current Guest Relations Silverspot Cinemas | Brookfield, WI,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Immediately contacted housekeeping staff and maintenance department regarding matters needing attention in common areas.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Reported facility and guest dissatisfaction problems to appropriate personnel for immediate remediation.
  • Answered phone calls to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved problems, improved operations and provided exceptional service.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended hospital services to customers, thoroughly explaining details.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Welcomed, greeted and assisted guests in high-traffic environment aiding in cutting down long visitor lines quickly.
  • Provided linkage with proper personnel to resolve customer inquiries and complaints quickly.
01/2018 to 05/2021 Collections Representative Mechanics Bank | Westlake, CA,
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Monitored accounts for compliance with established payment plans and flagged those in violation.
  • Negotiated to collect balance in full.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Resolved challenging situations with friendly but firm strategies.
  • Collected documents and made portfolios for collections accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Helped clients plan payoff plans for various types of loans, including commercial, home equity, mixed use and multi-family.
  • Used scripted conversation prompts to convey current account information and obtain payments.
05/2008 to 01/2014 Communications Operator Hca | Blue Springs, MO,
  • Properly directed inbound calls in phone queues to improve call flow by [Number]%.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Received incoming calls and paged individuals and departments over PA system.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
  • Managed telephone switchboard of [Number] personnel and routed internal and external calls to provide quick connection.
  • Connected callers with appropriate professional, department or business.
10/2000 to 05/2007 Social Worker Trinity Health Corporation | Fruitland, ID,
  • Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
  • Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
  • Testified under oath as child advocate in family court to assist with child custody decisions.
  • Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
  • Explained medical care options to help families make informed healthcare decisions.
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
  • Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
  • Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
  • Attended over [Number] hours of meetings, conferences and training courses to advance professional knowledge of social work.
  • Encouraged socialization and engagement through [Type] therapy, music therapy and social activities.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Education
Expected in Bachelor of Arts | Psychology SUNY College, Ithaca, NY, GPA:

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Resume Overview

School Attended
  • SUNY College
Job Titles Held:
  • Guest Relations
  • Collections Representative
  • Communications Operator
  • Social Worker
Degrees
  • Bachelor of Arts