Motivated student working toward Bachelors of Science in Biochemistry. Possess experience in guest experience, food service, animal care, and Life & Health Insurance. Proven success working within fast-paced, collaborative settings. Passionate cultivator of loyal client relationships and organizational service quality.
Work History
Life and Health Insurance Agent, 10/2022 - Current Space Needle – , , Los Angeles, CA
Maintained high standards of customer service by building relationships with clients.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Provided coverage option information to assist clients in protecting assets.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Attended telephone skills and program information training sessions to boost aptitude
Delivered consistent dial activity to achieve monthly and quarterly goals and objectives for sales
Barista, Expeditor, and Hostess, 03/2022 - 08/2022 Moe's Southwest Grill – , , Redondo Beach, CA
Executed and supervised plate preparation according to temperature and condiment specifications.
Supervised server balance and monitored table turnover to accurately seat customers.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assisted managers with quickly resolving service- and food-related issues.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained speed of service for food orders while minimizing errors and complaints.
Monitored dining room inventory and replenished as necessary.
Checked dining area supplies of linens, wrapped silverware and replenished low stock.
Answered customer questions about hours, seating and menu information.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Maintained and operated espresso Claireines, blenders, commercial coffee brewers, coffee pots and other equipment.
Organized dining area based on reservations, minimizing waiting times by 45%.
Guest Experience Specialist, 11/2020 - 10/2021 Cache Creek Casino Resort – , , West Sacramento, CA
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Monitored self-checkout systems and provided assistance or intervention where required.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Meeting weekly goals for 60% new pal's membership sign ups, 50% new vital care memberships, and company sales
Completed inventory counts and ordered merchandise.
Planned and coordinated product availability for advertising and promotion purposes.
Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Verified products appeared at correct locations in proper quantities.
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Answered customer questions regarding store merchandise, department information and pricing.
Educated caregivers and pet owners on animal care, nutrition and disease management.
Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
Supplied animals with food, water and personal care.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Crew Member, 04/2020 - 07/2020 Best Buy – , , Oxnard, CA
Assisted other team members to achieve goals.
Took orders, prepared meals and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Kept food preparation area, equipment and utensils clean and sanitary.
Prepared products following restaurant, health, and safety standards and procedures.
Supported great dining and meal experiences for guests.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Worked well with teammates and accepted coaching from management team.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Kept kitchen, counter and dining areas cleaned and sanitized.
Waitress, 01/2020 - 02/2020 Company Name – , , Port Hueneme, CA
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Greeted new customers, discussed specials and took drink orders.
Kept server areas clean and stocked to increase efficiency while working tables.
Used cash registers and credit card Claireines to cash out customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Checked identification for minimum age for sale of alcoholic beverages.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Inspected dishes and utensils for cleanliness.
Bussed and reset tables to keep dining room and work areas clean.
Stayed up-to-date on menu changes to help customers make food choices.
Fulfillment Team Member, 05/2019 - 08/2019 Company Name – , , Torrance, CA
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Checked inventory and selected products from specific locations based upon availability.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Stocked shelves to match planogram images and instructions.
Followed orders precisely for correct items, sizes and quantities.
Stocked shelves, racks, and cases with new or transferred merchandise.
Checked each order for completeness and accuracy.
Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
Processed daily orders through multi-carrier manifest system.
Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
Received and reviewed new orders, located requested merchandise and promptly initiated processing.
Diligently examined online orders for availabilities, out of stock, or inaccuracies, meeting fulfillment rate at 95%
Skills
Guest experience and accommodations
Point of Sale Knowledge
Cash handling
Food preparation and safety
Order Picking and Processing
Product Inventory Counts
Planogram design
Price tagging and shelf labeling
In-store event promotion
Overstock management
Animal care
Espresso Claireine Operation and Maintenance
Wait Staff Support
Menu Memorization
Licensed Insurance Agent
Languages
English:
Native or Bilingual:
Negotiated:
:
Vietnamese:
Native or Bilingual:
Negotiated:
:
Spanish:
Elementary:
Negotiated:
:
Certifications
Certified Food Handler's Card
Licensed Life & Health Insurance Agent - 09/19/2022 to 09/30/2024
Education
Veterinary Technician: Veterinary Technology, Expected in 08/2024 - Penn Foster College - Scottsdale, AZ GPA:
Continuing education in Veterinary Technology through a fulltime online program
Bachelor of Science: Biochemistry, Expected in 05/2023 - California State University - Sacramento - Sacramento, CA GPA:
Continuing education in Biochemistry, B.S
: Biochemistry, Expected in - California State University - Channel Islands - Camarillo, CA GPA:
Received Mary Darakjy Scholarship Fund in 2016
Received Crest Vest Corporation Scholarship Fund in 2017. 2018, and 2019
High School Diploma: , Expected in 06/2016 - Lawndale High School - Lawndale, CA GPA:
Dean's List all four years
Member of Biomedical Careers Academy (BCA)
Elected to Vice President for Vietnamese Club in 2015-2016
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