Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Motivated student working toward Bachelors of Science in Biochemistry. Possess experience in guest experience, food service, animal care, and Life & Health Insurance. Proven success working within fast-paced, collaborative settings. Passionate cultivator of loyal client relationships and organizational service quality.

Work History
Life and Health Insurance Agent, 10/2022 - Current
Space Needle , , Los Angeles, CA
  • Maintained high standards of customer service by building relationships with clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Provided coverage option information to assist clients in protecting assets.
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Attended telephone skills and program information training sessions to boost aptitude
  • Delivered consistent dial activity to achieve monthly and quarterly goals and objectives for sales
Barista, Expeditor, and Hostess, 03/2022 - 08/2022
Moe's Southwest Grill , , Redondo Beach, CA
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Monitored dining room inventory and replenished as necessary.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Answered customer questions about hours, seating and menu information.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained and operated espresso Claireines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Organized dining area based on reservations, minimizing waiting times by 45%.
Guest Experience Specialist, 11/2020 - 10/2021
Cache Creek Casino Resort , , West Sacramento, CA
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Meeting weekly goals for 60% new pal's membership sign ups, 50% new vital care memberships, and company sales
  • Completed inventory counts and ordered merchandise.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Verified products appeared at correct locations in proper quantities.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
  • Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
  • Supplied animals with food, water and personal care.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Crew Member, 04/2020 - 07/2020
Best Buy , , Oxnard, CA
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Supported great dining and meal experiences for guests.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Worked well with teammates and accepted coaching from management team.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
Waitress, 01/2020 - 02/2020
Company Name , , Port Hueneme, CA
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card Claireines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Inspected dishes and utensils for cleanliness.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
Fulfillment Team Member, 05/2019 - 08/2019
Company Name , , Torrance, CA
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Checked inventory and selected products from specific locations based upon availability.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked shelves to match planogram images and instructions.
  • Followed orders precisely for correct items, sizes and quantities.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Checked each order for completeness and accuracy.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Processed daily orders through multi-carrier manifest system.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Diligently examined online orders for availabilities, out of stock, or inaccuracies, meeting fulfillment rate at 95%
  • Guest experience and accommodations
  • Point of Sale Knowledge
  • Cash handling
  • Food preparation and safety
  • Order Picking and Processing
  • Product Inventory Counts
  • Planogram design
  • Price tagging and shelf labeling
  • In-store event promotion
  • Overstock management
  • Animal care
  • Espresso Claireine Operation and Maintenance
  • Wait Staff Support
  • Menu Memorization
  • Licensed Insurance Agent
English :
Native or Bilingual:
Negotiated :
Vietnamese :
Native or Bilingual:
Negotiated :
Spanish :
Negotiated :
  • Certified Food Handler's Card
  • Licensed Life & Health Insurance Agent - 09/19/2022 to 09/30/2024
Veterinary Technician: Veterinary Technology, Expected in 08/2024
Penn Foster College - Scottsdale, AZ
  • Continuing education in Veterinary Technology through a fulltime online program
Bachelor of Science: Biochemistry, Expected in 05/2023
California State University - Sacramento - Sacramento, CA
  • Continuing education in Biochemistry, B.S
: Biochemistry, Expected in
California State University - Channel Islands - Camarillo, CA
  • Received Mary Darakjy Scholarship Fund in 2016
  • Received Crest Vest Corporation Scholarship Fund in 2017. 2018, and 2019
High School Diploma: , Expected in 06/2016
Lawndale High School - Lawndale, CA
  • Dean's List all four years
  • Member of Biomedical Careers Academy (BCA)
  • Elected to Vice President for Vietnamese Club in 2015-2016

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School Attended

  • Penn Foster College
  • California State University - Sacramento
  • California State University - Channel Islands
  • Lawndale High School

Job Titles Held:

  • Life and Health Insurance Agent
  • Barista, Expeditor, and Hostess
  • Guest Experience Specialist
  • Crew Member
  • Waitress
  • Fulfillment Team Member


  • Veterinary Technician
  • Bachelor of Science
  • Some College (No Degree)
  • High School Diploma

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