gs 6 advanced medical support assistant resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Scheduling- Facilitates onboarding of new employees by scheduling training and answering questions.

Multitasking- Demonstrates proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration- Answers multiple phone lines, transfers calls to corresponding departments, filed patient records and billed accordingly.

Customer Service- Handles patients effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Leadership Skills
  • Oversaw daily office operations for a staff of ten or more in a military administrative setting.
  • Gatekeeper for all statuses on requested surgery consults.
  • Manages OR front desk in rotation and coordinates surgery schedule daily.
  • Developed Standard Operating Procedures on scheduling surgical cases for administrative staff and training purposes.
  • Implementing new ideas for the OR scheduling area through collaboration with Surgical Service Management to reduce time spent scheduling and increase productivity.
  • Completed multiple Leadership courses required to become a non-commissioned officer of Marines.
  • Trained three new employees in clinic area setting.
  • Well rounded and experienced scheduler for specialty clinics.
  • Leadership experience
  • Effective communication skills
  • MS Windows proficient
  • OR surgical admin experience
  • Outpatient scheduling
  • Excellent multi-tasking ability
  • Data management
  • ICD-9 coding
  • Advanced Medical Terminology knowledge
Work History
09/2016 to Current GS-6 Advanced Medical Support Assistant Puget Sound Energy | Longview, WA,
  • Coordinates and has direct communication with Surgeons, Section Chiefs, Anesthesia, OR Nursing, SPD, Transporters, staff to facilitate daily operations.
  • Assists Vendors with credentials and scrub codes.
  • Uses Simplyr, Vista, CPRS, DSS, Data Management, and Surgery Tracker daily.
  • Gatekeeper for requested surgery consults and coordinates with other employees on how to manage these consults.
  • Developed Standard Operating Procedures on surgical cases for all administrative employees.
  • Leveraging advanced skills and training to support operational needs of multiple surgical departments.
  • Schedules, cancels, and re-schedules surgeries for multiple surgeons and books operating rooms.
  • Answers phone calls in high volume and transfers them to correct departments.
  • Schedules all surgeries for the Outpatient Surgery Center and coordinates patient care with Anesthesia, Nursing and PCAS staff.
  • Coordinates inpatient transportation with transporters, nursing staff, ICU, and ward staff.
  • Determines appropriate pull codes and CPT codes for each procedure for scheduling, SPS and billing purposes.
  • Communicates with OR nurse staff on adapting to constant changes in the OR for proper patient care.
  • Ensures data is entered accurately by the Operating Room Advanced MSA's.
  • Multi-tasks with managing the OR front desk by answering phones, calling for patients, and scheduling surgery cases.
  • Provides wait times, updated status', and routine concerns and procedures to clinical and supervisory staff.
  • Collaborates with section leaders and Operating Room Nurse coordinator to determine the order of operative procedures.
  • Processes emergent cases efficiently and effectively.
  • Communicates information from Superiors to peer co-workers on daily assignment deadlines.
  • Works with section service leaders to make sure case pull codes are correct for accurate data entry.
  • Utilizes medical terminology to appropriately schedule surgical cases.
06/2015 to 09/2016 GS-5 Medical Support Assistant Louis Stokes VA Medical Center | City, STATE,
  • Scheduled, cancelled, and re-scheduled patient appointments or consults in a clinical setting.
  • Coordinatedwith patient care team to review clinical utilization by using various reports such as pulling the return to clinic orders, consults, and daily schedule lists.
  • Managing clinic schedules and directing phone inquires.
  • Ensure clinical setup is closely monitored to effectively support the needs of the clinic and made any necessary adjustments.
  • Participates in team meetings to manage and plan patient care and to set priorities and deadlines.
  • Developed effective and efficient communication with the patients, interdisciplinary teams such as the Nurses and Physicians, and VA Medical Centers.
  • Managed electronic lists to verify and validate accuracy and resolve issues.
  • Adjusted flow and sequencing of work to meet team and patient needs
  • Managed appointments for over one hundred patients on a daily basis in the specialty clinics including Podiatry, ENT and Dermatology.
  • Prioritized and main scheduler for the Dermatology clinic.
  • Met challenging quotas for productivity and accuracy of work.  
  • In order to meet deadlines and ensure patient follow-up appointments were scheduled in a timely manner, an extended work schedule was required for a period of three weeks.
  • Communicated with the Attending's, Residents, and Nurses of specialty clinics to prioritize and monitor patient appointments.
  • Ensuring that all outpatient clinic appointments are scheduled in accordance with the business rules outlines in the VHA Directive 2010-027 Outpatient Scheduling Processing and Procedures.
  • Coordinated travel orders for patients in need of transportation to clinic appointments.
  • Worked with Supervisors on accuracy and timely deadlines for assignments.
  • Arranged escorts to transport patients to correct locations.
  • Vet link access and very efficient in cancellations and no show appointments.
  • Tracking, scheduling, and administrative management of consults.
  • Monitoring schedules, ensuring patient flow is optimized, and patient needs are met.
08/2009 to 05/2013 Administrative Specialist U.S. Marine Corps | City, STATE,
  • Managed five or more subordinates ata time for aperiod of one and a half years.
  • Completed multiple Leadership courses required to become a Non-Commissioned Officer of Marines.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency during three plus years on active duty.
  • Verified and logged in deadlines for responding to daily inquiries on the request tracker for Marine information for three plus years.
  • Updated military personnel accounts and information on a daily basis.
  • Created databases and spreadsheets to improve and manage reporting accuracy of military documents.
  • Documented and processed classified materials.
  • Oversaw daily office operations for staff of up toten employees.
  • Coordinated with superiorsto set daily and weekly tasks.
  • Managed multiple data software including SharePoint, 3270(similar to Vista), and request tracker.
Expected in Current Associate of Science | Business Administration Colorado Technical University, Online, GPA:
  • Coursework in Business Administration, Communications and Health
    Care Management
Expected in 2014 Diploma | Medical Assisting Kaplan Career Institute, Cleveland, OH GPA:

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Resume Overview

School Attended

  • Colorado Technical University
  • Kaplan Career Institute

Job Titles Held:

  • GS-6 Advanced Medical Support Assistant
  • GS-5 Medical Support Assistant
  • Administrative Specialist


  • Associate of Science
  • Diploma

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