ground operations agent resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Driven, bilingual individual looking to obtain a position with a company that will allow me to expand my knowledge in addition to furthering goals and ambitions. Being able to utilize my strong organizational, educational, and exceptional people skills accompanied by a warm and friendly smile, resulting in a great experience A very trustworthy, hardworking, team player with ability to multi-task, persistent and reliable with all tasks. Passionate in any work environment and situations. Perceive myself to a major outlook in life looking for the best and working hard in pursuing it. Authorized to work in the US for any employer Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Understanding, Adaptable, Great with Computers, Hard Teamwork Skills, On Time
Relationship Building
Organizational Skills
Planning & Organizing
Training & Development
Bilingual
Fast learner
Multitasker
Fast typer
Good Work Ethic
Sales
Cashier
Marketing
Time Management
Inventory
Communications
Management
Reliable & Trustworthy
Customer Service
Active Listening
Training
Front Desk
Microsoft Excel
Proficient in Microsoft Office (computer literate)
Operate ground service equipment which includes motor vehicles tugs and elevated de-icing equipment, Services aircraft by operating ground service equipment (Potable water truck ground power unit tug aircraft pushback lavatory truck deicing truck etc.) Works in a ramp environment, Tags lifts loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
Helps prepare cabin for Customer boarding and departure which can include cleaning of seats seat pockets floor galleys and lavatories
Assist Customers with special needs e.g
Customers who need assistance in boarding
Guides aircraft to and from aircraft parking locations
Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
Occasionally assist with loading and unloading mail small packages and human remains
Ensure and maintain a safe environment and operation, and Other duties as assigned
Helped customers with special needs to board and disembark from aircraft.
Protected team members and other staff from harm with diligent enforcement of safety and security measures.
Moved baggage to load and unload aircraft.
General Manager, 04/2014 - 02/2015 Darden Restaurants, Inc. – Providence, RI,
Trained employees on duties, policies and procedures.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Administered employee discipline through verbal and written warnings.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Forecasted customer demand to set prices or credit terms for goods or services.
Activities Assistant, 09/2011 - 10/2013 Fallon Community Health Plan – Lowell, MA,
Daily Participation Recorded, transport, Medical Notes(Assessments, Discharges, Quarterly, and Annual)
Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
Activity planning
Manage complaints and behaviors
Created Monthly Activity Calender
Organized special trips for residents and accompanied groups throughout each excursion.
Worked with different Age Ranges from 30-105 years old with different Diagnosis such as Knee
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