LiveCareer-Resume

graphic artist resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance .

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills.

Engaging and personable with the ability to promote a "client first" mentality and dedicated to contributing to team-based environments.

Skills
  • Complaint resolution
  • Sales expertise
  • Inbound and Outbound Calling
  • Order Fulfillment
  • Report preparation
  • Service standard compliance
  • Professional telephone demeanor
  • Creative problem solving
  • Key stakeholder relationship building
  • Administrative support
  • Good listening skills
  • Sales
  • Invoicing
  • Client Needs Assessment
  • Invoice Processing
  • Sales Goals
  • Due Diligence
  • Customer Complaint Resolution
  • Service Level Agreements
  • New Product Information
  • Product Knowledge
  • Appointment Setting
  • Billing Inquiries
  • Customer Accounts Management
  • Prospecting Clients
  • Account Closing
Work History
Graphic Artist, 06/2013 - 01/2019
Associated Grocers Of New England Richmond, VT,
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Managed accounts to retain existing relationships and grow share of business.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Built relationships with customers and community to establish long-term business growth.
Client Relations Specialist, 04/2009 - 01/2011
Cross Country Healthcare Washington, MA,
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Logged call information and solutions provided into internal database.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created and maintained detailed database to develop promotional sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Promptly responded to inquiries and requests from prospective customers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Sought ways to improve processes and services provided.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Customer Care Representative, 01/2001 - 02/2009
The Hertz Corporation Killeen, TX,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Education
High School Diploma: , Expected in
-
Harvest Christian Academy - Watauga, TX,
GPA:
Status -
: Communications, Expected in
-
Dallas Baptist University - Dallas, TX
GPA:
Status -
: Graphic Communications, Expected in
-
Academy Of Art University - San Francisco, CA
GPA:
Status -

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Resume Overview

School Attended

  • Harvest Christian Academy
  • Dallas Baptist University
  • Academy Of Art University

Job Titles Held:

  • Graphic Artist
  • Client Relations Specialist
  • Customer Care Representative

Degrees

  • High School Diploma

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