Global Sales Specialist Resume Example
Sales professional with a technical background and 6 years of extensive experience interfacing with customers from multiple industrial companies, globally. Excellent problem solving skills, patient with strong ability to communicate technical information to non-technical audiences. Recognized for the ability to handle high stress situations and environments. Personable and charismatic with ability to convert prospects to customers and maintain consistent sales levels. Skilled relationship builder, communicator and is committed to meeting performance goals.
Responsible for sales, management and development of Global customers and revenue generation
- International Business Development with a 26% growth in Q3 of 2020
- Grew ROW territory over all by 12% in FY19/20 despite economic decline due to the Covid 19 pandemic
- Manage growth of international accounts for Asia, Australasia, South America, Canada, as well as covering parts of the US
- Exemplary customer service skills in cultivating productive relationships with customers through the entire sales process, including customer support even after a sale has been made
- Increase customer satisfaction and maintain customer relations by effective communication and continuous updates on projects and orders to maximize customer retention
- Convert leads and prospects from CRM and Trade shows to customers
- Employ industrial knowledge on water quality product theories of operation and benefits to assist new and existing customers with inquiries
- Inherited accounts at -30% upon starting the company and restored 21% within less than a year
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Provided technical sales support to multiple regions in U.S. for the company
- Administered inter-departmental projects to improve efficiency of the Inside Sales team
- Composed engineering project proposals for analytical instrumentation ranging from $10K to $800K
- Managed regional sales team demands, customer satisfaction, and internal projects to optimize efficiency of product delivery
- Developed and optimized the ON DEMAND program to move products out to customers faster to meet urgent needs of buyers with a 95% success rate while supporting 6-7 sales regions
- Assisted in drafting and implementing detailed and successful training programs for new hires to efficiently have them support their region within a two month period
- Increased customer satisfaction by keeping constant contact and efficiently responding to customer requests within a 24-28 hour period
- Conducted interviews to find candidates that fit the culture of the company and position being applied for
Formulate and test solutions in micro volumes, with very little room for error, that are integral for instrument function
- Developed and optimized activity assays for the research department
- Single handedly make all solutions and ran all the tests, recording the data on excel
- Improve protocols and implement them in solutions made while balancing workloads from multiple departments
- Set and oversaw quality assurance guidelines for laboratory work.
Performed experiments on enzyme expression in cellulosic biofuels technologies in an industrial laboratory
- Balanced multiple projects in the Fermentation development, Microbiology, and Enzymology teams as well as maintaining cell banks for multiple companies.
- Optimized enzymatic activity assays and reduced assay time by as much as 10 fold while integrating automation technology in current assay procedures.
- Developed and wrote new protocols for the various enzymatic assays
- Trained Senior Scientists with basic automation and assay protocols.
Project Management
- Agile: Trello
Technical Sales:
- Analyze situational needs and Requirements
- Technical Customer interaction
- Hubspot CRM
- Strategic Planning
- Technical Writing
- Build Project Bids
- Client Needs Assessment
- Prospecting Skills
- Product Knowledge
Soft Skills:
- Strong Ability to Communicate
- Customer Complaint Resolution
- Problem Solving and Decision Making
- Team-Work
- Business Relationship Development
- Patient
- Effective Interpersonal Skills
Other:
- Office Suites: Proficient with common major suites (Microsoft/Google)
- Optimization: Develop processes for efficiency and automation
- Languages (in addition to English):
French (Fluent)
Vietnamese (Conversational)
Projects:
Swimming with B - Through my passion and experience in swimming, I started my own business coaching and teaching swim during the spring and summer months of the year. This was a successful business until COVID-19 hit which forced me to stop
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Resume Overview
School Attended
- University Of California, San Diego
- University Of California, Irvine
Job Titles Held:
- Global Sales Specialist
- Inside Sales Engineer
- Laboratory Technician
- Research Associate
Degrees
- Bachelor of Science : Biochemistry And Cell Biology
Certificate : Project Management
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