Customer Relationship Management
Account Management
Quality Assurance
Contract Negotiation
Vendor Management
Relationship Building
Dedicated and highly adaptable global mobility professional experienced in managing high-profile clients.
Expertise in delivering high-touch service and enhancing processes to increase client satisfaction.
Skilled in overseeing operations and implementing processes to enhance service delivery.
Strong knowledge of global mobility, account management, logistics, real estate and vendor management.
Accomplished communicator skilled in training and developing staff in order to increase productivity and revenue.
BENCHMARKS & MILESTONES
*Recommended improvements to existing operations to ensure adherence to policy and regulation.
*Revitalized client service processes which successfully increased client retention and company revenue.
*Recipient of multiple company awards for outstanding service performance.
Skills
Work History
GLOBAL RELOCATION MANAGER, 03/2012 to Current KINETIX INTERNATIONAL LOGISTICS – SHELTON, CT
Responsible for management of the domestic and international relocation process to ensure smooth execution of assignments.
Effectively, manage high-profile client accounts to include client billing, expense management, policy exceptions, destination services, settling-in services, immigration, balance sheets and cost projections.
Develop and implement processes to enhance client relationship and seamless execution of global mobility programs.
Educate and communicate with client contacts to ensure successful assignee experience.
Deliver elite customer service which increased client retention and exceeded company revenue goals each year.
Participate in client visits, presentations and special projects as required.
RELOCATION PROGRAM MANAGER, 03/2010 to 03/2012 AIRES RELOCATION – Danbury, CT
Managed the operations for low volume accounts with the end goal of maximizing profitability.
Managed the expatriate Guaranteed Buyout Program, specialized projects and VIP clients.
Proactively managed all relocation services to include client billing, assignee payments, and policy exception requests.
Analyzed existing processes and recommended changes to ensure policy compliance.
Awarded twice for service performance including the Employee of the Year award and Circle of Excellence recognition.
Key participant in the planning and execution of the company's relocation from offices nationwide to Dallas, TX.
Assisted in the consolidation of the relocation operations departments from the East and West coasts.
Executed tasks in support of the management team including client account reviews, reorganization of caseloads, updating of relocation databases, team training, and new hire employee training.
