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Global Quality Manager Resume Example

Resume Score: 90%

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GLOBAL QUALITY MANAGER
Summary

12+ years of experience working in manufacturing and product development dealing with quality, reliability, strategic goal development, goal deployment, project management, six sigma, APQP, ISO9001, ISO14001, TS16949, DFSS, cost of poor quality, CAPA, warranty management and process development.

Highlights
  • ISO9001, ISO14001, TS16949
  • APQP, PPAP
  • RCA, CAPA
  • FMEA, DOE, Hypothesis testing, SPC, MSA
  • Data and trend analysis
  • Global strategy development and deployment
  • Training, coaching
  • Cross function team leader
  • Project management
  • Continuous improvement
Accomplishments
  • Excellence award for customer - Henkel
  • Customer complaint rate reduce by 66% in one year, complaint processing response rate increased by 50% in one year - Henkel
  • More than 50% reduction in adjustment rate for a product - Henkel
  • Lead team to perform DOE to find best solution achieving 20% reduction in peak vibration profile - Electrolux
  • Lead team to reduce warranty repair cost by 60% and return rate by 66% in 2 years (KPI) - Brady
  • Create cosmetic specifications for systems to increase efficiency and reduce decision time at incoming inspection audit - Brady
  • Create test reference guide for materials qualification – guideline for development group to standardize, streamline and efficient testing - Brady
  • President's Value Award winner as part of R&D team to add $10M revenue pipeline in a year - Brady

Experience
Waukesha Bearings Corp. (Dover Corp)Pewaukee, WIGlobal Quality Manager02/2015 to Current

Manufacturer of high precision bearings and seals

  • Responsible for internal and external built-in quality strategy, customer complaints and concerns, and management of ISO certifications for 6 global manufacturing sites Manage Internal and External audits Determine appropriate quality metrics/leading quality KPI for global sites.
  • Develop roadmap to achieve KPIs for global sites Lead continuous improvement initiatives based on Quality data trends to drive the facility to lower scrap, rework, and defects for manufacturing and transactional areas.
  • Create procedure to address internal and external quality issues promptly.
  • Establish cost of poor quality (COPQ) tools to evaluate and improve performance in quality and cost.
  • Lead coaching to all employees on problem solving on quality issues and built-in quality practices.
  • Responsible for the creation and implementation of standard policies and procedures to ensure that quality standards are met during engineering design, manufacturing engineering and production.
  • Develop training programs, materials and conducts training sessions on quality control activities.
  • Audit and qualify vendors to assure compliance with standards.
  • Confer with vendors on problems or necessary corrective actions to be taken by vendor.
  • Work closely with global sites to modify and continuously improve processes to enhance quality, stabilize processes and reduce costs.
Henkel Corporation - Automotive DevisionOak Creek, WIQuality Engineering Manager, Quality Key Account Manager02/2013 to 02/2015

Manufacturer of body coating, adhesives and sealants for Auto industry

  • Manage development, implementation, execution and administration of programs to drive quality improvement and customer satisfaction using six sigma tools
  • Lead teams through APQP process for various critical to business projects
  • Lead APQP efforts for new product introductions to ensure flaw less launch, reduction in customer complaint rate Manage CCMS (customer complaint management system) and SCMS (supplier complaint management system) for plant to achieve processing and corrective actions goals
  • Lead team for root cause analysis and corrective action for design, process failure to meet specifications
  • Liaison to new product development, plant manufacturing and tech service for continuous products and processes improvement
  • Collaborate with internal team and lead efforts to improve throughput, first time quality, non-conforming batch rate
  • Lead measurement system analysis improvement efforts for the plant, team member to develop global measurement system analysis standards
  • Mentor team of black belts to complete projects in time with desired goals

Quality Key Account Management

  • Responsible for customer quality issues for all divisional plants, manage customer quality scorecard
  • Responsible for timely response to customer quality issue by driving containment, root cause analysis and corrective action
Brady CorporationMilwaukee, WILead Quality Engineer11/2007 to 02/2013

Manufacturer of industrial printers, materials and signs, LOTO devices

  • Responsible for management and continuous improvement of ISO9001 and ISO14001 systems
  • Drive root cause analysis, implement corrective measures to non-conformance from ISO audits across various value streams in 4 plants
  • Perform quality and environmental management system review with top management
  • Work with value streams and departments to find opportunities for cost reduction, process improvement and customer satisfaction improvement
  • Facilitate and participate in Kaizen events as needed
  • Responsible for qualification of new product under development to ensure reliability goals are met
  • Collaborate with marketing and design team to set reliability goals, development of PRD (product requirement document)
  • Perform root cause analysis, design of experiments, regression analysis, reliability analysis of the product under development
  • Develop test protocols and test plans to standardize processes in the organization
  • Lead root cause analysis of system failures in the field
  • Manage supplier quality for product under development
  • Manage and approve supplier change requests, corrective actions, PPAP documentation
  • Direct and train supplier for Brady PPAP requirements to generate PFMEA, Control Plans, Gauge R&R, dimensional analysis and testing

Project Management

  • Manage various operations and product development projects
  • Responsible to complete projects within budget and time period per requirements using stage gate process
  • Lead efforts to develop product and marketing requirements, market research, sourcing, supplier selection, product development, quality assurance, testing, product launch
  • Communicate project progress to stake holders
  • Take projects through gate approval process Develop, implement counter measures in case of "out of bounds"

Warranty Management

  • Analyze repair and tech support data to reduce customer calls and repair rate
  • Generate, maintain and analyze global warranty report for printer systems to develop warranty reduction strategies
  • Develop cost of poor quality (COPQ) matrix for organization
  • Developed global repair incident reporting process used by tech support and repair departments
  • Generate and execute test plans for sustaining engineering projects to improve warranty return rate and manufacturing processes.
Electrolux (Frigidaire) Home ProductsWebster City, IAQuality Engineer04/2006 to 11/2007

Manufacturer of home appliances

  • Develop test plan and test protocols for system and subsystem
  • Interpret test results to understand product reliability and performance
  • Work with various internal laboratories to conduct and interpret cloths washing machine performance results according to Association of Home Appliance Manufacturer (AHAM), Consumer Union (CU), Department of Energy test protocols
  • Work with design engineering team in USA and Italy to analyze failures, non conformances and to resolve the issues
  • Conduct design of experiments (DOE) to find optimal combination of factors to meet product specifications and performance.
  • Use tools DFMEA, PFMEA, regression analysis, DOE, hypothesis testing Predict Service Call Rate (SCR) for future product based on testing, performance and learning from current production products.
Advanced Decorative Systems ADSMillington, MIProject Engineer08/2003 to 03/2006

Screen printing and plastic molding for automotive industry

  • Screen printing and plastic molding for automotive industry, TS16949.
  • Develop product and process to meet customer requirements.
  • Responsible for projects to deliver in time and budget for tier one automotive customer.
Education
M.B.AMarquette University, Milwaukee, WI
M.S:Industrial EngineeringDec.'02Wayne State University, Detroit, MI

Emphasis Quality

B.S:Mechanical EngineeringSaurashtra UniversityIndiaMechanical Engineering
Certification:Design for Six SigmaBrady Corporation
Certification:Project Management Professional (PMP)Project Management Institute
Skills
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Waukesha Bearings Corp. (Dover Corp)
  • Henkel Corporation - Automotive Devision
  • Brady Corporation
  • Electrolux (Frigidaire) Home Products
  • Advanced Decorative Systems ADS

School Attended

  • Marquette University
  • Wayne State University
  • Saurashtra University
  • Brady Corporation
  • Project Management Institute

Job Titles Held:

  • Global Quality Manager
  • Quality Engineering Manager, Quality Key Account Manager
  • Lead Quality Engineer
  • Quality Engineer
  • Project Engineer

Degrees

  • M.B.A
    M.S : Industrial Engineering Dec.'02
    B.S : Mechanical Engineering
    Certification : Design for Six Sigma
    Certification : Project Management Professional (PMP)

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