Global Quality Manager Resume Example

Manufacturer of body coating, adhesives and sealants for Auto industry

• Manage development, implementation, execution and administration of programs to drive quality improvement and customer satisfaction using six sigma tools
• Lead teams through APQP process for various critical to business projects
• Lead APQP efforts for new product introductions to ensure flaw less launch, reduction in customer complaint rate Manage CCMS (customer complaint management system) and SCMS (supplier complaint management system) for plant to achieve processing and corrective actions goals
• Lead team for root cause analysis and corrective action for design, process failure to meet specifications
• Liaison to new product development, plant manufacturing and tech service for continuous products and processes improvement
• Collaborate with internal team and lead efforts to improve throughput, first time quality, non-conforming batch rate
• Lead measurement system analysis improvement efforts for the plant, team member to develop global measurement system analysis standards
• Mentor team of black belts to complete projects in time with desired goals

Quality Key Account Management

• Responsible for customer quality issues for all divisional plants, manage customer quality scorecard
• Responsible for timely response to customer quality issue by driving containment, root cause analysis and corrective action

Manufacturer of industrial printers, materials and signs, LOTO devices

• Responsible for management and continuous improvement of ISO9001 and ISO14001 systems
• Drive root cause analysis, implement corrective measures to non-conformance from ISO audits across various value streams in 4 plants
• Perform quality and environmental management system review with top management
• Work with value streams and departments to find opportunities for cost reduction, process improvement and customer satisfaction improvement
• Facilitate and participate in Kaizen events as needed
• Responsible for qualification of new product under development to ensure reliability goals are met
• Collaborate with marketing and design team to set reliability goals, development of PRD (product requirement document)
• Perform root cause analysis, design of experiments, regression analysis, reliability analysis of the product under development
• Develop test protocols and test plans to standardize processes in the organization
• Lead root cause analysis of system failures in the field
• Manage supplier quality for product under development
• Manage and approve supplier change requests, corrective actions, PPAP documentation
• Direct and train supplier for Brady PPAP requirements to generate PFMEA, Control Plans, Gauge R&R, dimensional analysis and testing

Project Management

• Manage various operations and product development projects
• Responsible to complete projects within budget and time period per requirements using stage gate process
• Lead efforts to develop product and marketing requirements, market research, sourcing, supplier selection, product development, quality assurance, testing, product launch
• Communicate project progress to stake holders
• Take projects through gate approval process Develop, implement counter measures in case of "out of bounds"

Warranty Management

• Analyze repair and tech support data to reduce customer calls and repair rate
• Generate, maintain and analyze global warranty report for printer systems to develop warranty reduction strategies
• Develop cost of poor quality (COPQ) matrix for organization
• Developed global repair incident reporting process used by tech support and repair departments
• Generate and execute test plans for sustaining engineering projects to improve warranty return rate and manufacturing processes.

Manufacturer of home appliances

• Develop test plan and test protocols for system and subsystem
• Interpret test results to understand product reliability and performance
• Work with various internal laboratories to conduct and interpret cloths washing machine performance results according to Association of Home Appliance Manufacturer (AHAM), Consumer Union (CU), Department of Energy test protocols
• Work with design engineering team in USA and Italy to analyze failures, non conformances and to resolve the issues
• Conduct design of experiments (DOE) to find optimal combination of factors to meet product specifications and performance.
• Use tools DFMEA, PFMEA, regression analysis, DOE, hypothesis testing Predict Service Call Rate (SCR) for future product based on testing, performance and learning from current production products.

Screen printing and plastic molding for automotive industry

• Screen printing and plastic molding for automotive industry, TS16949.
• Develop product and process to meet customer requirements.
• Responsible for projects to deliver in time and budget for tier one automotive customer.