LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Global OTC Manager
Please provide a type of job or location to search!
SEARCH

Global OTC Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
GLOBAL OTC MANAGER
Summary

Innovative Customer Service OTC Manager who effectively executes process changes to improve operational efficiency. Great emphasis on team building, deduction resolution and prevention.

Highlights
  • Order to Cash
  • Process Improvement
  • Project Management
  • Cross Functional Teams
  • Inventory Management
  • Supply Chain
  • JD Edwards
  • Business Intelligence
  • Master Data Management
  • Global Training
  • ERP Systems
  • Sharepoint
Accomplishments
  • Led change management initiatives to improve productivity and workflow processes
  • Order to Cash Management 6 years experience with focus on deduction resolution and prevention of a Global shared service center
  • Master Data Management 5 years experience with focus on process improvements of a Global shared service center within NAM and Europe
  • JD Edwards system implementation experience in both the OTC and MDM areas
  • SOP Development and Global Training for OTC, Sales and Sales Operations
  • Business approver of Order to Cash, Master Data Management and EDI projects and functional specs for IT
  • IT cross functional test team member

Experience
Company NameCity, StateGlobal OTC Manager10/2010 to Current

Developed and implemented policies, procedures and process improvement initiatives to improve and increase customer satisfaction. Results oriented with ability to motivate employees and achieve optimum performance of order management, deduction resolution and prevention. Worked on JD Edwards system final system implementation of WMS, OTC activities for a global shared service center of operations.

Company NameCity, StateManager Master Data Management/Business Systems01/2007 to 10/2010

Successfully managed data systems of Customer Master, Item Master, EDI and customer pricing. Maintained KPI database of daily tracking of order fulfillment and shipping operations. Worked on system implementation of JD Edwards Global shared service center of operations in NAM and Europe. Developed SOP's and training globally. Maintained internal Avaya phone systems.

Company NameCity, StateCustomer Service Analyst/Customer Service Rep/Distribution Planning Analyst02/1990 to 01/2007

Customer order management, tracking and Inventory management activities. Communication link between Customer Service, Supply Chain, Sales and Sales administration.

Education
Business Management and AdministrationVirginia Western Community College, City, State, US
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Virginia Western Community College

Job Titles Held:

  • Global OTC Manager
  • Manager Master Data Management/Business Systems
  • Customer Service Analyst/Customer Service Rep/Distribution Planning Analyst

Degrees

  • Business Management and Administration

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Manager,-Global-OTC-Processes-and-Systems-resume-sample

Manager, Global OTC Processes and Systems

Rocky River, Ohio

Otc-Manager-resume-sample

Otc Manager

Mesquite, Texas

OTC-Manager-resume-sample

OTC Manager

Heathsville, Virginia

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.