global learning and development manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Versatile training and development professional with talents in risk management, project management, change management, analysis, and strategy. Expert in designing procedures, processes, and training programs aligning with clients' strategic goals, mission and vision while consistently pursuing opportunities to improve service delivery. Outstanding professional interpersonal communication skills geared to senior and executive level audiences.
Skills
Training solutions development
Leadership experience
Facilitation and presentation
Process improvement
Performance management
Strategic planning and analysis
Project management
Planning and implementation
Global Human Resources experience
Problem Solving
Education
University of IowaDes Moines, IA, Expected in ā āMBA:Management in Organizations - GPA:
Grandview UniversityDes Moines, IA, Expected in ā āBachelor of Arts:Business Administration, Marketing - GPA:
Work History
Computershare Inc - Global Learning and Development Manager Jersey City, NJ, 04/2019 - Current
Built cross-functional relationships with various Human Resources, Leadership, Legal, Technology, Operations, and Vendor partners to deliver successful company-wide initiatives.
Collaborated with HR Leadership and business partners to develop, align, implement, and communicate company wide annual performance appraisal processes.
Partnered with Legal Counsel, HR business partners to integrate and standardize corporate annual compliance requirements in alignment with laws and regulations.
Provided compliance progress reporting and formal communication strategy to the Executive leadership and HR community.
Cultivated and maintained positive vendor relationships which included sharing updates, strategizing through technology deployment initiatives and contract negotiation.
Provided L&D consulting for the development of Exelaās proprietary learning management system, recommended system enhancements, created user manuals and provided demonstrations.
Project manager for the development of proprietary learning content, courses and other resources.
Facilitated L&D Strategy Planning Summit to prioritize and strategize achieving departmental goals.
Lead semi-annual maintenance process for L&D curriculum and resources.
Created and implemented learning content development, review, and approval process for organization.
Developed organization wide and executive level communications, identified appropriate audiences as well as determine distribution strategy and schedule for various initiatives.
Wells Fargo & Company - AVP, Business Initiatives Consultant II City, STATE, 04/2016 - 04/2019
Developed strong partnerships with Account Resolution, Customer Service and Retail senior leaders and site leadership teams to evaluate business needs, learning objectives and drive program sustainability.
Lead project manager for development of the Experiential Facilitation Excellence 360 certification program; includes development and adherence of project plan, creative designing of experiential events, strategizing with project team around appropriate solutions and coordination of pilot.
National program lead to strategically and logistically initiate training program delivery across various national sites.
Facilitated immersive learning experiences for various levels of leadership focused on improving performance coaching and coaching culture within the Consumer Lending Group.
Drove transformational culture change through research, design, development and delivery of immersive experiential learning events supporting team member enrichment and operational effectiveness.
Socialized and developed engagement strategies in collaboration with cross-functional business partners to increase ownership and buy in of sustainability of delivered learning events.
Central point of contact for gathering, analyzing, providing recommendations and recording survey data used to assess the success of program participant experience.
Provided effective mentoring and coaching to Consultants within the department in a motivational and engaging manner to continuously improve experiential delivery techniques.
Wells Fargo & Company - Senior Learning and Development Facilitator City, STATE, 08/2013 - 04/2016
Facilitated Coaching Experience Leadership program to various leadership levels to transform coaching culture and coaching model towards deeper engagement and motivation.
Site leader managing 4 facilitators in assisting with on-boarding, scheduling, escalations and training program preparations.
Facilitated effective delivery of Wells Fargo Real Estate Tax Services (WFRETS) learning programs ranging from new hire to senior leadership.
Consulted with project managers and project teams to establish appropriate implementation strategy, methods and plans for strategic initiatives impacting multiple or organization wide systems.
Delivered āTrain the Trainerā seminars to prepare new trainers, exemplifying presentation skills.
Coached team members to increase metrics, playing valuable role in the performance of the training department.
Measured, assessed and reported on curriculum progress, impact, and effectiveness including recommendations for most effective change and integration strategies.
Provided reporting, review and follow up to WFRETS leadership and Operational Risk team for OCC driven training requirements to ensure all WFRETS team members completed required training as well as created a retention process for documenting these requirements.
Led semi-annual maintenance cycles for the WFRETS new hire curriculum, learning guides, and assessments.
Wells Fargo & Company - Work Director II City, STATE, 11/2012 - 08/2013
Facilitated the overall development of workplace strategies and procedures.
Established trusting and positive relationships to lead and coach team members as well as communicate effectively with all levels of leadership around team and department performance.
Conducted annual performance reviews and compensation administration.
Collaborated with Human Resources partners in interviewing new team members and provided continuous support while onboarding new team members to ensure a welcoming and engaging experience.
Provided direction and training of team resources to maximize productivity and minimize overtime needed while balancing quality and standards in providing an exceptional customer experience.
Analyzed team performance and developed and implemented strategies for improvement.
Collaborated with Learning and Development partners to design, develop and implement Delinquent Tax Processing (DTP) new hire training program.
Reviewed, updated and developed department processes as well as business requirements documents.
Communicate appropriate information through weekly team meetings and daily huddles.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.