Global L2 Application Support Analyst resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Service Desk Analyst, 07/2017 - Current
Long View Systems Denver, CO,
  • Call center and desktop support for all county agencies and employees
  • Provided Incident, Problem, Change, User and Project Management for the Data Center
  • Worked directly with Project Managers to assist with two major projects including a Secondary Connection Fail over for the main jail and the court house as well as Virtualization of all physical servers to virtual machines
  • Responsibilities included software support and installations, Activity Directory and end user support, hardware and desktop configurations
Global L2 Application Support Analyst, 03/2015 - 07/2017
Citi Global Transaction Services City, STATE,
  • Resolve second level support issues for internal applications via Unix or MSSQL and escalating to Development teams
  • Daily management tasks include emergency escalation, on-boarding new applications to support teams, documentation of procedures, and the installation of change requests and tasks
  • Developed review process for overdue tasks from ServiceNow ticketing system that promotes problem resolution in a more timely manner
  • Facilitated support for new applications through one-to-one meetings with developers, documenting new processes and training support teams
  • Three major projects finished within Citi Production Support: Alert Reduction, Global Problem Task Closure and Application Training and Procedure documentation, all of which have a recorded time of 200 hours of support engagement
IT Support Center - Student Support Tech, 11/2011 - 2015
Columbus State Community College City, STATE,
  • Provided technical and administrative support for the student body
  • Assistance with password and user name queries, class scheduling and financial aid queries
  • Maintained support ticketing system for Tech Support and engineering staff
  • ITIL Foundations Certification 
  • 900+ hours of Project Management experience
  • Military Army Commendation Medal for selfless service and professional conduct during an annual training exercise
Bachelor of Science: Business Management, Expected in 2014
Union Institute & University - Cincinnati, OH
Professional Skills


  • Microsoft Office
  • Windows Active Directory
  • Oracle SQL Developer
  • Microsoft SQL Server
  • ServiceNow Expertise 


  • Strong communication skills
  • Leadership skills
  • Customer service
  • Ability to work independently
  • Emotional Intelligence training

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Union Institute & University

Job Titles Held:

  • Service Desk Analyst
  • Global L2 Application Support Analyst
  • IT Support Center - Student Support Tech


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: