Global IT Manager & Senior Enterprise Solution Architect Resume Example
Result-driven Information Technology professional with 15+ years of extensive experience in solution architecture, system integration, agile development, release management and project implementation. Played a lead Architect role in multi - year project implementations of ERP (Baan, SAP) , CRM Cloud (Salesforce.com), Services (ServiceMax), CPQ solutions, integration (Oracle SOA) & Big Data solutions.
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Seattle , WA
- Responsible for architecture, development, quality, release for projects.
- Mentored development & project teams.
- Lead architecture, business and cross-functional discussions.
Architecture, Development & Release
- Established a common framework of architecture governance & standards for CRM group.
- Played a lead role in Bio-Rad Enterprise Architecture Group and application rationalization initiative.
- Lead various blue print and technical discussion sessions.
- Key Member of CRM steering committee for providing architectural guidance.
- Participated in various product evaluation discussions in CRM space.
- Organized CRM Architecture summit for CRM Integrations.
- Architect CRM & eCommerce integration solutions with other applications using SOA technology.
- Worked closely with cross functional and development team in evolving creative solutions.
- Developed various POCs and presented it to business for feedback.
- Hands on experience working with developer, administrator and quality team members on Salesforce.com, multiple ERP & middleware applications (Oracle SOA and Pervasive).
- Streamlined Agile / SCRUM development & release management processes.
- Participated in product demo for Big Data Analytical tools like Salesforce Wave, Birst, Hadoop, Tableau, Mulesoft etc.
Enterprise Solution Architect for ServiceMax / Salesforce.com / ERP Integration program
- Collaborated with various business and stake holders for understanding requirements and priorities.
- Lead extensive discussions for evolving creative, practical, innovative solution for project.
- Designed integration architecture for CRM with backend ERP (Baan & SAP) system.
- Participated in architecture governance and technical review meetings.
- Worked with release team for managing environments, data migration & deployment processes.
Key Achievement: Spot light award for implementing all phase of the project.
City , STATE
Played a leading role in architecture & development of product road map for CRM Sales & Service (Salesforce.com & ServiceMax) and ERP solutions. Using Agile development process, enhanced CRM solutions in cloud environment (Salesforce.com). Promoted development best practices and created scalable architecture by establishing architecture and code review process. Worked with Agile development, QA and release team to plan sprints and releases. Key solutions developed in the CRM and ERP areas are as follows.
- Global Account and Global product enhancement for SAP - CRM.
- Global Case management and complaint capture process.
- Service Contract Renewal and enhancements.
- Creating cycle count module for Parts management.
- PM automation process Marketo - Web Integration.
- Integration architecture & enhancement for Service Order and Contract Billing.
- General ledger automation.
- Accounts Payable automation for concur.
- Multi-logistic & Multi-Finance enhancements.
- EDI automation.
- LSG Archiving & Data Migration.
- IOT integration POC.
City , STATE
Project: E-commerce Implementation
Evolution is one of the most challenging and complex projects undertaken by LSG and Corporate IT at Bio-Rad, involving multiple systems, technologies and project teams. It was geared towards ushering a new era of Bio-Rad's on line presence and improving customer satisfaction. Performed role of integration architect & project lead.
Project: ERP & EDI Implementation for Asia Pacific
Asia Pacific is a growing sales and manufacturing region for Bio-Rad. Bio-Rad has various sales offices if Australia, New Zealand, Singapore, Thailand, China, Hong Kong, South Korea and India. Previously each sales organization had its own system. It was a mammoth task for doing consolidated financial and statistical reporting and also costly to maintain so many standalone systems. A team was formed to understand their overall business process and implement a common ERP solution for the region. Performed the role of technical project lead.
- Understand their overall business requirements.
- Attend meetings for gathering functional and technical input from ERP perspective.
- Understand migration and reporting requirements.
- Discuss with the team to evaluate different solution for identified gaps and evolve cost effective and less risky solutions.
- Manage development, data migration and testing effort.
- Coordinate go live production activities.
The implementation was successfully completed in seven phases as planned.
ERP, Integration, Business Analysis, Business Intelligence, Enterprise Software, Cross-functional Team, Business Process, SDLC, Agile Methodologies, SCRUM, TOGAF, UML, CRM, CPQ, Marketo, eBusiness, Software Project Management, Software Development, SOA, Cloud Computing, Product Management, Project management, IT Management, IT strategy, Product Development, Management, Data Warehousing, SaaS, Salesforce.com, Release management, Product Design, Global Management, Quality Management, Service Management, Vendor Management, Databases, Oracle, SAP, ServiceMax, Enterprise Architecture, Requirement Analysis, Solution Architecture, Consulting, Requirement Gathering, Quality Assurance, Project Management, Process Improvement, Change Management, Business Process Improvement, Information Technology, PMO, Web services, Integration, Governance, Strategy.
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Resume Overview
School Attended
- University Of Phoenix
- Indian Institute of Technology (I.I.T Powai)
Job Titles Held:
- Global IT Manager & Senior Enterprise Solution Architect
- Senior Consultant
- Global Business & IT Consultant
Degrees
- MBA : Global Management
Master of Technology : Electrical
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