Global It Manager resume example with 20 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Intelligent IT Manager with 20-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

  • Infrastructure planning
  • Security improvements
  • Project coordination
  • Computer skills
  • Leadership
  • Communication
  • Time management
  • Team management
  • Decision-making
  • Active listening
Global IT Manager, 05/2013 to 05/2019
LabsterBoston, MA,
  • The IT Manager with no higher position above me other than CEO. I oversaw Security, QA, Deployment and much more.
  • Managed everything from desktops to 3 data centers, 2 of which I led the design, planning and implementation of.
  • Delivered consistent and quality reporting that allowed us to stay compliant through every Audit from business relationships as well as PCI.
  • Provided technology consultation for growing our businesses, making recommendations and writing our entire governance manual.
  • Supported IT application development, application support, system integration and system administration projects, generating more than $80M annually.
  • Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
  • Improved user-friendliness of Rating system by providing constant IT support and updating development tickets.
  • Oversaw security projects, including requirements analysis, milestone management and stakeholder relations.
  • Connected with customers during upgrades or outages to relate system changes and integrate customer feedback into improvement processes.
  • Analyzed and evaluated architectural redundancy needs to improve strategies and determine overall costs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products, security and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
CTO and Co-founder, 12/2007 to 12/2012
Motorola SolutionsAlbuquerque, NM,
  • Built company from concept to nationally recognized media center company serving Pro AV, private and CEDIA markets.
  • Met Microsoft, Amazon, Newegg and many other top executives in large companies, struck agreements with many of them.
  • Never worked so hard in my life, however it was fun.
  • Created and offered additional materials to enhance training.
  • Explained goals and expectations required of trainees.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Evaluated client processes, employee performance and training progress to determine additional training needs.
  • Maintained strong knowledge of Home Entertainment and automation by participating in workshops, conferences and online education classes.
  • Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
  • Led organization by establishing business direction and actualizing operational plans to meet goals.
  • Cultivated successful business culture focused on performance optimization and goal attainment.
NOC Supervisor, 12/1998 to 12/2007
Securus Technologies Inc, Evercom SystemsCity, STATE,
  • Multiple Hats during my 9 years here, I started here as a level 1 tech support person, I quickly moved up to level 4 in 8 months.
  • I then went on to become the lead tech and special projects.
  • Next I became the NOC manager.
  • During my time in NOC I discovered a way to increase revenue of the company by being more efficient in our billing updates. Turned out this change made $10 million difference yearly to our bottom line after ebitda, earning me 1 of several CEO award and 10K Bonus.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Performed data backups and disaster recovery operations.
  • Increased system security and performance with proactive changes.
  • Planned, tested and supported high-availability infrastructures.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Promoted continuous improvement for IT governance processes.
  • Submitted recommendations regarding infrastructure overhauls.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
Bachelor of Business: None, Expected in 12/1997
Kensington University - Glendale, CA,
High School Diploma: , Expected in 05/1992
Dallas Christian - Mesquite, TX,

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Resume Overview

School Attended

  • Kensington University
  • Dallas Christian

Job Titles Held:

  • Global IT Manager
  • CTO and Co-founder
  • NOC Supervisor


  • Bachelor of Business
  • High School Diploma

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